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File systems are backed up according to the data retention policy.

Request a file be restored



Service Attributes

Service Category

Data & Servers

Service Name

Data Backup Solutions

Audience

Faculty, Staff, Students, Affiliates, 

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

CommVault

Managing databases keeping them running safe, effective and efficient. Database services include installation of database software and patches, backup and recovery, security, and performance tuning. 


Service Attributes

Service Category

Data & Servers

Service Name

Database Management

Audience

J1 Users

Service Cost

There is no charge for this service

Managing Team

Student Information Systems

Applications

SQL Server Management Studio (SSMS)

IS will facilitate the transfer of data from the Student Information System to other platforms. Here is a list of the current transfers:


Medicat

Cbord

Cashnet

Navigate

EAB

Safe Colleges

Maxient

25Live

Rave

Jira

Event Attendance

Faculty Loading

Fitness Center Membership Tracking

Post Office Package Tracking

Salesforce

TMA

Service Attributes

Service Category

Data & Servers

Service Name

Data Transfers

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Network Systems

Student Information Systems

Applications

SQL Server Management Studio (SSMS)

EMU provides cloud storage through Google Drive. This is the official cloud storage for EMU files.

Faculty, staff and students have access to Microsoft OneDrive. This should be used for personal files only.

EMU-owned computers running Mac OS X should have shortcuts on the desktop. If they are not available or you are using a non-EMU owned computer use the following instructions:

  1. Download the mapping scripts here: EMU Network Drives_Mac OSX.zip
  2. Double click the downloaded zip file to extract the scripts.
  3. On the latest Mac OSX operating systems apple doesn't allow these scripts to run as they are from an unidentified developer. If you get a warning like

    “() Drive” can’t be opened because it is from an unidentified developer" complete steps a - d.

    1. Open the Terminal Application.
    2. The the following command and hit enter: sudo spctl --master-disable
    3. Enter your computer admin password and hit enter (note: your password characters will be invisible)
    4. Now Proceed to step 4 but open all of them. Once each has been opened once, use terminal again to run this command: sudo spctl --master-enable. Your computer will now be ok with running the drive mapping scripts.
  4. Double click the script corresponding to the drive you want to access:
    • Home (P)
    • Department (G) - will list all departmental drives you have access to.
    • Shared FacStaff (Z)
    • Classdata (V)
  5. Enter your Royal username and password if prompted


Accessing EMU network files

Instructions for accessing data stored on network drives from off-campus (EMU-owned and non-EMU-owned computers) or from on-campus (non-EMU owned computers only):

Mac OS X Drive Mapping

Windows Drive Mapping

Remote Access

Student file organization

 Windows   Mac name Description Backed up
 G: department or club name in the data folder on the userdata volume Used by student groups to share data within  the group Yes
 P: username in the Users folder on the Home volume Used to store personal data Yes
 V: classdata folder in the Userdata volume Used by professors to share data with students
Read only access (controlled by professor)
 Yes

Faculty staff file organization

 Windows Mac name Description Backed up
 G: department name in the data folder on the userdata volume Used by departments to share data within the department Yes
 H: department name in the data folder on the userdata volume Used to share data from another department, by request Yes
 P: username in the Users folder on the Home volume Used to store personal data Yes
 V: classdata folder in the ST:Userdata volume Used by faculty to share data with students, by request Yes
 Z: shared folder in the Userdata volume Used by faculty/staff to share data with other faculty/staff Yes

Data Protection

A file cannot be restored unless it is backed up. Files save to EMU network drives are backed up. Information systems cannot back up files saved on your desktop or laptop computer. Hard drives and USB flash drives can and do fail. Cloud storage may be used in accordance with information systems policy. We strongly recommend saving files on network drives whenever possible. If you do have important files that you do not save to the network, be sure to keep copies on more than one storage device.

Make sure that you do not leave documents on the network open, as open files cannot be backed up. You may want to logout or turn off your computer every night. If you need to use files during the backup times listed below and you are concerned about not having a backup, keep copies of those files on your computer and at least one additional external storage medium.

If you have access to multiple departmental G drives, you're used to seeing multiple drive letters, each corresponding to a department drive


With the upcoming change, your H drive will look a little different.  If you didn't have an H drive before, you'll get a new one


Inside will be all the departmental G drives you have access to


EMU-owned computers running Windows should automatically map the network drives that you have access to. For access from a non-EMU owned computer use the following instructions:

  1. Download the Windows drive mapping script.
  2. Double click the script to run it.
  3. Enter your Royal username and password, click "ok". When  the password prompt disappears your network drives will be available.


Note: The H drive will list all departmental drives you have access to.

Service Attributes

Service Category

Data & Servers

Service Name

File Storage

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

VMWare virtual SAN, Google Drive



Fortinet protects EMU's internal network from threats on the global internet.

Service Attributes

Service Category

Data & Servers

Service Name

Firewall

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Fortinet

Most applications including J1 and network drives (select the File Explorer app) are available EMU Appstream.  We encourage all users to use this service first. Most users will be able to work remotely using only AppStream. 


If you need EMU network access from off-campus this can be accomplished via the EMU VPN service.  Below you can find downloads for Windows and Mac OSX.

Downloads:

Windows - WindowsFortiClientSetup_6.0.9.0277_x64.exe

Mac OSX - FortiClient_6.0.9.162_macosx.dmg

ChromeOS - Use the Google Play Store and search for "FortiClient VPN"

iOS - Use the Apple Store and search for "FortiClient VPN"

Android - Use the Google Play Store and search for "FortiClient VPN"


Additional detailed setup instructions are linked below which include steps to connection to network drives on Windows and Mac.

Fortinet VPN Instructions for Mac

Fortinet VPN Instructions for Windows

Fortinet VPN Instructions for ChromeOS

Fortinet VPN Instructions for iOS

Fortinet VPN Instructions for Android

Service Attributes

Service Category

Data & Servers

Network & Telecommunications

Service Name

Remote Access

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Cisco AnyConnect, Fortinet

EMU has Windows and Linux servers. 70 production servers both physical and virtual.

Service Attributes

Service Category

Data & Servers

Service Name

Servers

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Windows Server, Linux

EMU uses Jenzabar for its Student Information System.

Service Attributes

Service Category

Data & Servers

Service Name

Student Information System

Audience

Faculty, Staff,

Service Cost

There is no charge for this service

Managing Team

Student Information Systems

Applications

J1 desktop, J1 web, JICS

EMU maintains server rooms and network closets. Contained in these facilities are equipment adequate to provide power, ventilation, climate control, monitoring. EMU's main technology facility has a generator and fire suppression system.


Service Attributes

Service Category

Data & Servers

Network & Telecommunications

Service Name

Technology Facilities

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service