13.5 Full Time Employees
12 Student Employees
Network Accounts Supported
Faculty, Staff, Temp, Work Study, Grad Assistants: 1092
Students & Recent Graduates: 2905
Incidents Created: 7049
Incidents Resolved: 7075
Emails Received: 7873
ID Cards Printed: 1126
Pages Printed: 2,119,414
Pages Per Day: 5,806
Trees Consumed: 172.60
CO2 Produced: 18,267.2kg
49 Ricoh Multi-Function Devices
5.9 Terabytes sent to internet
42 Terabytes received from internet
Total of 849 Windows computers owned by EMU
Total of 204 Mac computers owned by EMU
Total of 105 Chrome devices owned by EMU
Telecom & Network
• 519 Wireless Access Points (WAP)
75 Classrooms with technology
8 Zoom Conference Rooms
1 Zoom Classroom
23 Classrooms with webcam
Application Development Metrics
13,183 items received from carriers
13,181 items delivered from MailRoom to people
Fitness Center Application
24,933 scanned ID cards
6,085 scans by members
2,146 scans by faculty & staff
16,702 scans from students
IS Device Registration
323 Devices registered
169 Gaming devices
92 TV/Streaming device
16 Smart speaker
Information Systems provides the EMU community with the technology services, tools and support they need to get their work done. We provide a single point of contact for support at the Helpdesk.
The shift to digitally focused business needs and customer expectations increases demand on IT organizations. IS strives to provide sufficient and appropriate support to the University. This has been challenging with the reduction in resources. Nonetheless, we continue to focus on future efforts that drive outcomes that are tied to the University's strategic plan.
The IS department is organized into four teams that manage specific services.
AppDev is responsible for
NetSys is responsible for
Wired & Wireless Networks
Student Information Systems
SIS is responsible for
User Services is responsible for
Wellness Challenge App
Guest Wireless Self-Registration
Improved account lifecycle process
Refreshed VMWare and storage infrastructure
Student Information Systems
Switched from Jenzabar EX to J1
Implemented Tuesday Trainings in conjunction with Marketing
Implement voice over internet protocol (VoIP)
The current telephone PBX system is over 20 years old. By implementing a VoIP system, we will use our current fiber infrastructure to provide telephone service.
All users have VoIP phones on their desks.
Wall phones and similar devices are connected to VoIP infrastructure instead of the PBX.
All desk phones are migrated to VoIP, despite budget cuts that initially would have rendered this impossible. Wall phones and other devices are not yet completed, but the conversion is well under way and we anticipate completion within a few months.
Improve Account Lifecycle
The account lifecycle for employees and students has been complicated and individualized for various groups. It needs to be standardized and based on data. There needs to be a clear reason when an employee receives an account and when it is deactivated.
Off-boarding of faculty will be data-driven and require less manual intervention.
This has been achieved through the concept of a "Faculty Account Disable Date" which has proven successful.
Improve AV service delivery and spaces
Due to staffing cutbacks, we need to rethink how we provide AV services to EMU. Also spaces where large events are held need to be improved.
Establish a contract with an AV independent contractor.
Improve Lehman Auditorium soundbooth.
Improve Martin Chapel soundbooth.
Outsource commencement AV.
A contract was signed with an AV independent contractor to provide AV event support. This relationship has worked out well. It will continue for 2019-20.
Some improvements were made to the Lehman Auditorium soundbooth. There remain more things to improve.
Improvements to Martin Chapel were put on hold until the organ is removed and a soundbooth can be built.
AV for commencement was outsourced and it was very successful. We even had them setup 4 large screens so people could watch the live stream in the tent.
Improve onboarding for guests and entertainment systems
The current system for guest and entertainment systems connecting to the network is not user friendly. The Helpdesk fields a lot of questions related to this issue.
Campus guests will be able to self-register for network access.
We will have a way to connect devices that do not support enterprise authentication used on EMU wireless.
We developed a web application integrated with our wireless authentication server and text message notification service to implement a guest registration system.
We created a new wireless SSID and web-based device registration to accommodate game consoles, TVs and other such devices.
Renovation of Helpdesk space and branding
The Helpdesk suite should be a welcoming and inviting place where all persons feel comfortable coming for technology help.
Cover the purple and pink cubicle wall with a branded banner.
Create an accent wall with the work Help in different languages.
The banner to cover the cubicle walls is still in the works.
We created a blue accent wall that is visible when walking into the Helpdesk. It has stickers with Help in different languages.
The current firewall has insufficient throughput and up to date security technology.
The old network firewall, a critical security component, is limited in its ability to detect threats that modern firewalls are able to. A new firewall should be installed which can detect new threats based on frequent updates to a database of threat identifying characteristics.
The firewall was successfully upgraded.
Upgrade VM hardware
The current VM hardware was no longer supported and the storage throughput was insufficient.
The hardware supporting virtual servers and storage is aging and no longer supported by the manufacturer. New hardware is needed, and the storage hardware needs to address deficiencies in speed, which causes problems for end users.
The compute and storage hardware was upgraded and the user issues were resolved by the nearly tenfold increase in data throughput.