- Application Development
- Creation Care
- Hardware Procurement
- IT Consulting
- IT Training
- Lancaster Helpdesk
- Project Management
- Reporting Services
- Software Procurement
Custom applications are to support essential EMU business processes.
Faculty and staff can submit a request for a custom application. Each request will be reviewed and processed. Not all requests will be approved.
IS contracts with vendors to safely recycle used equipment
IS makes extensive use of server virtualization, a technology that saves energy by reducing hardware requirements.
IS purchases computers and monitors that are rated highly for their energy conserving qualities.
The technology vendors used by EMU are committed to using conflict-free resources. See Conflict Free Campus Initiative.
IS has standardized on recycled paper in the computer labs and recommends departments use recycled paper.
IS has standardized on duplex printing.
IS has implemented settings to automatically hibernate computers after a period of inactivity.
IS cascades computers to maximize their usefulness to EMU.
EMU procures and administers technology systems and components centrally. IS should be included in any discussion to procure technology.
EMU provides the following equipment for all EMU employees
In a central location
Department funded equipment, IS purchases
Telephone Hands-free Headset
The Helpdesk is located on the lower level of Hartzler Library:
You can contact the Helpdesk several ways:
- portal: emu.edu/helpdesk
- email: firstname.lastname@example.org
- phone on campus: 4357 (HELP)
- phone off campus: 540-432-4357
- stop by: The Helpdesk is located on the lower level of the Hartzler Library
Starting Fall 2020, Helpdesk will be open for service by appointment only 9-12 and 1-4 Monday-Friday.
Service Level Agreement (SLA)
SLAs document an expected level of support provided by Helpdesk.
Helpdesk staff have limited time resources, we are not able to assist with personal devices.
We utilize Splashtop SOS for Remote Support.
During regular business hours, report computer related emergencies or outages to the Helpdesk.
Outside normal Helpdesk hours: IS technicians are available for incidents of extreme emergency. If you believe the problem you are encountering warrants bringing a technician on campus (from as much as 15 miles away) you may call the IS emergency number (on campus 4541, off campus 540-432-4541). You will be prompted to leave a voicemail and a text message will be sent to a member of Information Systems who will decide what type of emergency assistance is needed.
Information Systems provides consulting on leveraging EMU technologies.
Consulting can include but is not limited to:
MS Office 365
Information Systems can provide training on some of EMU technologies.
MS Office 365
Several IS staff have been trained in project management principles. When IS is involved with implementing hardware or software, they will provide project management for the implementation.
Software at EMU is centrally managed. IS will assist with negotiations, acquisition and management of licenses. By having central management, IS is able to advocate for strategic solutions that brings the most benefit to EMU.
Here is the process for software purchases:
- Contact IS to see if its something we already own
- Include IS in demos of the software
- Develop a proposal including information on how the software will bring value to EMU and how it will be funded
- Present the proposal to the Software Task Force
- A decision will be made by the Software Task Force
Once the software is approved IS will negotiate, purchase the software and work with you to develop an implementation plan.