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The process for getting EMU systems access depends on your role

Royal Username

Students

  • Your EMU account will be created when you pay your tuition deposit or register for classes.
  • You will receive your login information from the admissions office of your program. 
  • See the EMU Login Information page for a list of systems you'll have access to.

Faculty & Staff

  • Your EMU account will be created when Human Resources enters your information into J1 as part of the hiring process.
  • Your login information will be sent via Campus Mail to your department. 
  • You will need to setup 2-Step authentication on your EMU Google account within 14 days or you will be locked out.
  • See the EMU Login Information page for a list of systems you'll have access to.

Sponsored (Affiliate)

  • A Sponsored account is for someone needing access to EMU electronic resources that is not an employee.
  • The department requesting the sponsored account should contact the Human Resources.

Guests

  • Guests may access EMU wifi without an EMU account.
  • Guests who need access to EMU computers will need to be sponsored by an EMU employee. 
  • The EMU employee may create an account for them at emu.edu/is/guest.
  • Computer Access for Visitors

Alumni

  • Alumni continue to have access to all their EMU accounts for one year after graduation. 
  • Notification of the account expiration will be sent prior to account removal. Graduates are responsible for archiving any mail or files they want to retain.
  • Alumni can access myEMU for life. This gives access to their unofficial transcript.
Service Attributes

Service Category

Accounts & Access

Service Name

Accounts

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

There are no supporting applications associated with this service


The EMU directory is located in my.emu.edu. All faculty, staff, students and emeriti are listed in the EMU directory. Users must be logged in to view student contact information. 

Faculty & Staff

Updated contact information can be submitted at: https://my.emu.edu/ICS/Directory/Update_Employee_Info.jnz. Human Resources will review the change before it is published.

Office move information can be submitted at: https://helpdesk.emu.edu/jira/servicedesk/customer/portal/1/create/357

Students

Updated contact information can be submitted at https://my.emu.edu/ICS/Directory/Update_Student_Info.jnz. The Registrar will review the change before it is published. Changes to EMU residence location information is managed by Student Life.


Service Attributes

Service Category

Accounts & Access

Service Name

EMU Directory

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

There are no supporting applications associated with this service

Password Help

If you provide a mobile phone number, you can reset your password any time at http://password.emu.edu.

Changing Your Royal Password

After Changing Your Royal Password

Royal Password Expiration Notice

Sync Gmail Password

Logging Into EMU Systems

All EMU systems will use your Royal password, EMU username or EMU email address for authentication. Two-step authentication is required on Google services for faculty and staff.


25Live

Broadcast Email

Gmail

Google Calendar

Google Drive

Google Groups

Helpdesk (Jira)

Microsoft Office 365

Moodle

myEMU

Navigate

Panopto

PaperCut

Password Self-Service

Ricoh Multi-Function Devices

  • Swipe EMU ID card
  • EMU username
  • Royal password
  • Faculty, Staff, Students

Sympa 

Teamwork

TMA



Zoom

























Service Attributes

Service Category

Accounts & Access

Service Name

EMU Login Information

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service




An ID card is issued to each student, faculty and staff. This card is used for:

  • Entry to residence halls
  • Entitles students to free or discounted admission to all events sponsored by their activity fee including athletic events
  • Films, performing art series, concerts and theater performances

The card is required for:

  • Admission to the Dining Hall for those on a meal plan
  • All transactions at the Business Office
  • Checking out books in Hartzler Library
  • Purchases at the University Bookstore
  • Purchases at the Common Grounds.

Students are charged $15 for replacing lost cards.

Damaged cards are replaced at no charge.

Your EMU ID photo will be used for your EMU ID card and may also be used in the EMU web directory and Moodle, accessible only be current authenticated students and employees. You may request that it not be used for the EMU web directory and Moodle by completing the Personal Information Update Form on myEMU.

Service Attributes

Service Category

Accounts & Access

Service Name

ID Card

Audience

Faculty, Staff, Students, Retirees, Affiliates, Guests

Service Cost

Students are charged $15 for lost cards

Managing Team

User Services

Applications

Cbord, ID Works, CS Gold


Broadcast Message System

The preferred method for sending broadcast messages is via the web application at www.emu.edu/broadcast. When you login and click New Message you will be presented with a list of the broadcast lists available to you. You can select as many as appropriate to reach your intended audience. Each list has a ? to the right of the name; clicking that will provide a brief description of the list.

You can also send to these lists via email. Sending by email is necessary if you wish to send an attachment (though attachments are not recommended). Within a few minutes after sending your message, you will receive a message asking you to confirm that you sent the message. This is to prevent inappropriate and malicious messages from getting through. You must confirm your message for it to be sent. If you wish to avoid the confirmation messages, use the web application.

When an email message is sent to a broadcast list and the size of the message exceeds 1MB, it will be rejected. There are ways you can reduce the size of the message, such as by using PDFs as attachments. PDF are more universally view able than application documents such as Word or Excel. Also, if the content of any document that is converted to PDF includes an embedded photo, reducing the size of the photo with a tool like Microsoft Office Photo Manager will go a long way toward reducing the size of the file. Pictures sized to 800 x 600 pixels or less are more than adequate for documents being exchanged in email.

Choose your audience carefully. Consider especially that everyone and all-students will reach an extremely diverse range of people including, for example, distance education students who may be far removed from campus. In general, it is best to select the list that most specifically target those to whom the message will be most relevant. If you believe your message needs to reach a large number of people and is not urgent, consider use of a web resource that is not email.

NOTE: After sending a broadcast message you will need to allow at least 15 minutes before you are likely to see your copy of the message arrive in your inbox. Depending on the load of the mail server and the number of names in the broadcast list it could take even longer. Do not resend the message just because you have not seen your copy. Contact the Helpdesk if you suspect there may be a problem. Sending the message again will likely result in two messages going to all the addresses on the broadcast list.

Broadcast Message Digest

Sharing A File Through The Broadcast System

Sympa Mailing List

Sympa Mailing Lists


Email Addresses at EMU


Service Attributes

Service Category

Communication & Collaboration

University Applications

Service Name

Broadcast Messages

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

Broadcast Message System, Google Groups, Sympa

EMU's calendar services are provided by Google. Your calendar is accessed at http://calendar.google.com using your EMU email address and Royal password. 

Service Attributes

Service Category

Communication & Collaboration

Service Name

Calendar

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Google Calendar

A conference calling service is available upon request to connect multiple people/locations.  If you would like to use this service please fill out this form to request an account.

Conference Calling features:

  • Individualized conference rooms
  • Conference call passphrase for security
  • Flexibility to start a conference from any telephone, computer or mobile device
  • Live conference call controls for the moderator such as:
    • Monitor participants in the call in real time
    • Mute/Un-mute participants

Location Recommendations for Conference Calls

Service Attributes

Service Category

Communication & Collaboration

Network & Telecommunications

Service Name

Conference Calling

Audience

Faculty, Staff, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

CenturyLink Ready-Access

s

EMU 's email services are provided by Google and come with unlimited storage. Your email is accessed at http://gmail.com using your EMU email address and Royal password. Faculty and Staff are required to use Google 2-Step Authentication to protect their email account. 

Email Addresses at EMU

Service Attributes

Service Category

Communication & Collaboration

Service Name

Email

Audience

Faculty, Staff, Students, Affiliates, Retirees

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Gmail

About EMU Alerts

EMU Alerts is a notification system capable of sending emergency notifications instantly and simultaneously to registered mobile phones and email addresses. EMU has contracted with Rave Mobile Safety as our EMU Alerts system provider.

EMU Alerts is an opt-out system. Mobile phone numbers and email addresses are automatically enrolled to the alert system. Instructions for opting-out are below.

Sending EMU Alerts

The EMU Alerts system is only used for urgent campus-wide messages authorized by a campus administrator who is a member of the President's cabinet. The system will be tested occasionally with appropriate advance notice to the campus.

In a typical year four to six messages are sent through the EMU Alerts system. The most common reason is for an alert is weather related class cancellation.

How we user your information

Only members of the EMU Crisis Management Preparedness Team (CMPT) and its designated agents will have access to the information. All information within the EMU Alerts system is private. We will never publicize your phone numbers or email addresses without your permission.

Refusing EMU alerts

If you do not wish to receive EMU Alerts messages please visit the employee update or student update form and select "No, I DO NOT want EMU Alert messages" for your mobile phone and/or non-EMU email addresses. EMU Alerts will always be sent to your EMU email address.

We encourage all faculty, staff and students to remain enrolled in EMU Alerts. Enrollment will ensure you receive notifications critical to your safety and well being. 

Requirements

To receive EMU Alerts you'll need a phone that supports text (SMS) messaging or a non-EMU email address. Nearly all mobile phones support text messaging; home and office phones generally do not. Rave will not attempt to sent alert messages to non-supported phones.

Note that EMU Alerts are automatically sent to all EMU @emu.edu email addresses. Please do not enroll EMU email addresses in EMU Alerts.

Updating EMU Alerts information

To update your phone number or non-EMU email address--as well as other address and contact information--please visit the employee update or student update form.

Signing up others

Only faculty, staff and students are enrolled in EMU Alerts. However, you can enroll multiple phone numbers--including your parents', spouse's, etc. To enroll these numbers visit the employee update or student update form and add the phone number to the 'EMU alerts Additional Mobile Contacts' section at the bottom.


Service Attributes

Service Category

Communication & Collaboration

Service Name

EMU Alerts

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

Rave, EMU Alerts Application

Web Work Team

The EMU website is designed, developed and maintained by the Web Work Team (WWT). This is a collaborative effort between marketing services and information systems. The team is made up of staff from both marketing and information services. The team plans and discusses issues related to the EMU website.

Web content for the public-facing website is maintained through a content management system (CMS) which the marketing department manages. Some departments have CMS users that have access to make limited changes to the content of department web pages. Users are trained by the web project manager and strategist and must understand and agree to support the policies and standards provided by the marketing department. 

Service Attributes

Service Category

Communication & Collaboration

Service Name

EMU Website

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

There are no supporting applications associated with this service

Events can be added to the EMU Events Calendar through 25Live. Contact Marketing Services if you want to add events to the web calendar.

emu.edu/events

Service Attributes

Service Category

Communication & Collaboration

Service Name

Events Calendar

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

25Live

Access to Faxing

In order to fax you need access to your department's fax number.  You can request access to your department's Shared Mailbox from the person who manages your fax number.

Receiving a fax

  • Inbound faxes will be delivered to your fax line's shared mailbox.  Check your shared mailbox to view faxes sent to your fax number.

  • Access a shared mailbox:
    • In Gmail click on the EMU logo (beside your picture or initial) and you will see the shared mailbox in the list

Sending a fax - Attach PDF

  • Complete Setting up Windows Fax and Scan

  • Windows Fax and Scan > New Fax

    • To: Enter the 10 digit phone number (Note: Please use numbers only)
    • Cover Page: Select cover page created in Creating a cover page
    • Attach file: Click on the paperclip and locate your PDF file

Sending a fax - Printing

  • Complete Setting up Windows Fax and Scan

  • Print your document to the printer Fax on fax.royals.emu.edu (also referenced as \\fax.royals.emu.edu\fax)

  • Windows Fax and Scan will open with your document automatically attached

    • To: Enter phone number
    • Cover Page: Select cover page created in Creating a cover page
    • Attach file: Click on the paperclip and locate your PDF file

Setting up Windows Fax and Scan

  • Click on Start, navigate to the Windows Accessories folder and choose Windows Fax and Scan

  • Click Tools > Fax Accounts > Add > Connect to a fax server on my network
    • Enter: \\fax.royals.emu.edu
    • Click next
    • Click Done
  • Control Panel > Phone and Modem
    • Country: United States
    • Area Code: 540

Creating a cover page

  • Add User Information: Windows Fax and Scan > Tools > Sender Information

    • Full Name: Enter your name or your department's name
    • Fax Number: Enter your Fax Number
  • Create Cover page 
    • Windows Fax and Scan > Tools > Cover pages... > New:

      • Insert > Sender > Name
      • Insert > Sender > Fax number
      • Customize as desired
      • Save and close out of the cover page window
Service Attributes

Service Category

Communication & Collaboration

Service Name

Fax

Audience

Faculty, Staff

Service Cost

Fax lines are charged at the same rate as telephone lines

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service

Accessing

Visit my.emu.edu in your web browser to access myEMU. Login at the top of the page using your Royal username and password.
If you don't know your Royal username and/or password contact the Helpdesk.

Once you've logged in, you'll notice some changes on the myEMU page. More tabs will available. each tab allows you to access a variety of information. Links to access personal information and logout also appear at the top right of the page.

After completing your session on the myEMU click on the logout link in the top right of the page.

Navigating 

The two main means of navigation within myEMU are the tabs  and left column. The tabs provide navigation to the main context areas like Academics, Accounts, or Employee Info based on your role in the myEMU community. The left column provides navigation within the main context areas to underlying pages.The My Pages tab is your space to configure as you like. We've configured it to look like the Home tab, but that's just a starting point. 

Grades

To see your grades on the web:

  1. Login to myEMU using your Royal username and password.
  2. Click on the Academics tab, then the Student Tools page.
  3. Using the Grade Report portlet, select the term, then click the View Final Grade Report link.

Register

Registration is made available at select times during the year. To register for classes, you can go to the academics tab, click on student tools, and then click on add/drop course. This will only be available at certain times of the semester.


Service Attributes

Service Category

Communication & Collaboration

Service Name

myEMU Portal

Audience

Faculty, Staff, Students, Affiliates, Retirees

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

JICS


General Info

  • System Numbers
    • Voicemail              - 4999
    • Auto Attendant     - 4000
  • Web Interface
    • You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into phone.emu.edu to obtain credentials OR contact the helpdesk.
  • Phone Model Identification
VVX Series 

SoundPoint IP Series


Calling 101

  • Place a call:

    • Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button

    • When dialing external numbers you do not need to use 9 (though it will still work if you do)

      • To dial an On Campus extension enter the 4 digit extension
      • To dial Local numbers enter the 7 or 10 digit number
      • To dial Long Distance enter the 10 digit number
      • To dial International numbers enter 011 + <destination country code> + phone number
  • Receive a call
    • When the phone rings, lift the handset
    • To answer in speakerphone mode press the Speaker button OR Answer soft button.

Call Parking

  • To use the Call Park feature you must request a Call Park Extension from the helpdesk

  • To park a call:
    • While a call is in session, Transfer the call to your Call Park Extension
    • To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
  • To retrieve a parked call:
    • Dial *4 + Call Park Extension
  • Special Note:  When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension.  This applies even if the call is transferred to a different user in between parks.

Call Pick With Speed Dial Key

  • You can pick a call on a speed dial key that you subscribed to presence on

    • Call rings on the other line

    • Press the line key

    • Lift handset

  • There is not a way to preview the caller before picking the call

  • Call pick with fail if you lift the handset prior to pressing the line key

Connect to Voicemail

  • Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone

    • Enter PIN number

    • If you do not know your PIN visit phone.emu.edu to set your PIN

Connect to Voicemail From Another Phone

  • Log into voicemail by dialing 4999 or by pressing Messages button on phone

    • Press # at Voicemail Greeting

    • Enter your extension

    • Enter your PIN

Do Not Disturb

When enabled all incoming calls will go directly to voicemail.  

  • For VVX Phones

    • Press the DND soft button to enable.  Press again to disable
  • For SoundPoint IP Phones
    • Press the Do Not Disturb Feature Key to enable.  Press again to disable

Forward Phone

You can forward your phone to voicemail so that incoming calls go directly to voicemail

  • To enable/disable DND see Do Not Disturb section above.

You can forward your phone to any number by using the Web Interface

  • Log into the phone.emu.edu

  • Click on the three bars in the upper left corner

  • Click on settings

  • Click on Call Forwarding

  • Configure forwarding as desired
    • Click the + sign to add a new forwarding rule
    • Check the Active checkbox to enable the forwarding rule
    • Set condition At the same time so that your desk phone will ring in addition to the forwarding number
    • Set condition If no response so that the forwarding rule only applies if your desk phone is not answered
    • In Forward to enter the destination number (10 digit number, no non numeric characters)
    • Timeout is the number of seconds the destination phone will ring
      • If forwarding rule has a longer duration than the extension ring duration, the caller will go to the destination phone's voicemail on an unanswered call.
  • If forwarding to another extension on campus and you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule
    • Set condition If no response
    • In Forward to enter the destination voicemail box. 5 + four digit extension

Message Waiting Indicator (MWI)

  • The MWI lamp will illuminate when you have an unheard voicemail

  • If you do not wish to use WMI you can disable it and only receive voicemail notifications.  This setting can be configured in the web interface.
    • Log into the phone.emu.edu
    • Click on the three bars in the upper left corner
    • Click on Settings
    • Click on Personal Attendant
    • Check the box for "Forward and Delete voicemail"
    • Click Save

Missed Calls

  • You may see text at the top of your phone screen "1 missed call"

  • To view and clear your missed calls simply press the down navigation key
  • Upon viewing the list of missed calls the message at the top of your screen will go away.
  • You can also clear the call list:
    • Press the More soft key
    • Press the Clear soft key
    • Select from the list of All, Missed, Received, Placed Calls
    • Press the Select soft key

Put a Call on Hold

  • While on a call press Hold button or soft button (place handset in cradle if desired).

  • To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.

    • To resume in speakerphone mode place and leave the handset in cradle before resuming.

Speed Dial Keys

  • To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password

    • Click on the three bars in the upper left corner

    • Click on Settings

    • Click on Speed Dials

    • Uncheck "Only use Group Speed Dials"

    • Click the plus sign and add a phone number or extension and add a name

    • Change the order of Speed dials by clicking the up and down arrows to the right of column

    • When changes have been made, click "Save and update phone(s)"

Speed Dial Keys With Presence

  • You can configure your speed dial keys with presence by checking the box "subscribe to presence" when configuring the speed dial.

  • You will be able to monitor the status of the other phone

    • Flashing Green - Call ringing

    • Solid Red - Call in session

Transfer a Call

  • For VVX Phones

    • Dial the target extension
    • Press Send soft button
    • While on a call press the Transfer soft button

  • For SoundPoint IP Phones
    • Press the Blind soft button
    • Dial the target extension
    • Press the Send soft button
    • While on a call press the Trnsfer soft button
  • If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
    • While on a call place the caller on hold by pressing the Hold soft button
    • Press the New Call soft button
    • Enter the target extension and press the Send soft button
    • Press the End Call soft button to end the call
    • Press the Resume soft button to pickup the original caller
    • Initiate the transfer as described above.

Transfer a Call to Voicemail

  • For VVX Phones

    • Dial 5 and the target extension
    • Press Send soft button
    • While on a call press the Transfer soft button

  • For SoundPoint IP phones
    • Press the Blind soft button
    • Dial 5 and the target extension
    • Press the Send soft button
    • While on a call press the Trnsfer soft button

3 Way Conference

  • While on a call, press the More soft button, then the Confrnc soft button

    • Dial the next party to join the call

    • Press the Send soft button and wait for the party to answer

    • Press the More soft button, then the Confrnc soft button

Web Interface

Navigate to phone.emu.edu login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk).  Features in the web interface include: view/delete voicemail, set voicemail PIN, set speed dials on your phone, review call history.  Note that you must logout each time you are finished accessing the site.

Known issues:

  • When trying to make a change you might receive the message "Feature not available, Please contact your administrator."
    • Cause: Not having logged out previously when visiting the site
    • Resolution: Click on the three bars, click LOGOUT
    • At the prompt login again

Phone Keys and Hardware

VVX Series


SoundPount IP Series




Service Attributes

Service Category

Communication & Collaboration

Network & Telecommunications

Service Name

Telephone

Audience

Faculty, Staff, Affiliates

Service Cost

There is a $10/month charge for each extension

Managing Team

Network Systems

Applications

Uniteme

EMU uses Zoom to enable virtual meetings and video calls. Each EMU computer has Zoom software installed on the desktop. You can join Zoom meetings by entering the meeting id you've been given.

If you would like additional information about using zoom, please browse the Zoom Help Center. There are many articles and video clips detailing the basic and more advanced features that zoom has to offer. 

Zoom Rooms: There are several locations on campus setup for virtual meetings. These have surround sound, large screens and smaller space to enable more sound to be heard through mics.

List of Zoom Rooms.

When scheduling a Zoom meeting, use one of these rooms. If all the Zoom rooms are reserved, you will need to schedule in another room and request the mic and video equipment from the Helpdesk.

Location Recommendations for Zoom Video Conferencing

EMU Virtual Backgrounds

Zoom Settings for Cloud Recording

Zoom to Panopto Process

Service Attributes

Service Category

Communication & Collaboration

Multimedia & AV

Teaching & Learning

Service Name

Video Conferencing

Audience

Faculty, Staff, Students, Affiliates

Service Cost

A basic account is free. A Licensed account is $30/year.

Managing Team

User Services

Applications

Zoom

Voicemail number - 540-432-4999

Setting up voicemail

  • Use a web browser to set your voicemail PIN

                

    • Navigate to phone.emu.edu and login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk)

    • Navigate to: Menu (three bars icon) > Settings > User Settings > Voicemail PIN

    • Enter your new Voicemail PIN

    • Scroll down to the bottom and click “Save”


  • On a phone dial the voicemail system number (see initial paragraph for the number)
    • Enter the VM PIN that you set in step 2 and enter #
    • Press 5 - Voicemail options
      • Press 1 - Record greetings

        1. Press 1 - Record standard greeting

      • Press 2 - Record name

For a complete voicemail menu structure see:

Uniteme voicemail menu diagram

Accessing your voicemail

  1. Accessing your voicemail from a phone
    1. To access your voicemail from on campus:
      1. Dial the voicemail extension (see initial paragraph for the number)
      2. Enter your voicemail PIN
      3. Enter 1 to listen to new messages (see above for a complete menu structure)
    2. To access your voicemail from off campus:
      1. Dial the full voicemail number (see initial paragraph for the number)
      2. Enter your extension and press #
      3. Enter your voicemail PIN and press #
      4. Enter 1 to listen to new messages (see above for a complete menu structure)
  2. Accessing your voicemail from a computer
    1. Email
      1. An email notification will be sent by default.  To configure email notifications:
        1. Log into phone.emu.edu
        2. Navigate to: Menu (three bars icon) > Settings > User Settings
        3. Under the "Voicemail" section you can
          1. Configure the email address
          2. Choose whether or not to attach an audio file
          3. Choose a second, "alternate" email address (and choose to include an attached audio file)
    2. Web interface
      1. Log into phone.emu.edu
      2. Navigate to: Menu (three bars icon) > Voicemails


Voicemail Retention:

  1. Voicemail recordings in the trash folder are retained for 5 days
  2. Voicemail recordings in all other folders are retained for 130 days.


Using alternate greetings:

  1. Record the message
    1. From the Main Menu press 5 for Voicemail Options
    2. Press 1 - record a message
    3. Select which greeting you would like to record
      1. Press 2 for an "Out of office" greeting
      2. Press 3 for an "Extended absence" greeting
    4. record the greeting
      1. Press 1 to playback the greeting
      2. Press 2 to accept the greeting
      3. Press 3 to delete and re-record
      4. Press * to cancel
  2. Choose the greeting
    1. From the Main Menu press 5 for Voicemail Options
    2. Press 3 to select a greeting
      1. Press 2 to choose the Standard greeting
      2. Press 3 to choose the Out of Office greeting
      3. Press 4 to choose the Extended absence greeting
      4. Press * to cancel


Transfer a call directly to a voicemail box

  • Transfer the call as you normally do with the number 5 prepended to the extension (eg. 54357)


Uniteme web interface bugs/known issues

The web interface in Uniteme offers many great features.  While we are excited to offer these to campus, we want to note that the interface has a few bugs.  The underlying log for setting your voicemail PIN is stable so we have offered access to the interface for this purpose.

  • Open phone.emu.edu in new tab
    • Symptom - if you open phone.emu.edu in a new tab you may see the message "Feature unavailable please contact your administrator."
    • Resolution - Click on the three bars, Logout. Then log back in.



Service Attributes

Service Category

Communication & Collaboration

Network & Telecommunications

Service Name

Voicemail

Audience

Faculty, Staff

Service Cost

There is a  $10/month charge for each extension

Managing Team

Network Systems

Applications

Uniteme, phone.emu.edu


File systems are backed up according to the data retention policy.

Request a file be restored



Service Attributes

Service Category

Data & Servers

Service Name

Data Backup Solutions

Audience

Faculty, Staff, Students, Affiliates, 

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

CommVault

Managing databases keeping them running safe, effective and efficient. Database services include installation of database software and patches, backup and recovery, security, and performance tuning. 


Service Attributes

Service Category

Data & Servers

Service Name

Database Management

Audience

J1 Users

Service Cost

There is no charge for this service

Managing Team

Student Information Systems

Applications

SQL Server Management Studio (SSMS)

IS will facilitate the transfer of data from the Student Information System to other platforms. Here is a list of the current transfers:


Medicat

Cbord

Cashnet

Navigate

EAB

Safe Colleges

Maxient

25Live

Rave

Jira

Event Attendance

Faculty Loading

Fitness Center Membership Tracking

Post Office Package Tracking

Salesforce

TMA

Service Attributes

Service Category

Data & Servers

Service Name

Data Transfers

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Network Systems

Student Information Systems

Applications

SQL Server Management Studio (SSMS)

EMU provides cloud storage through Google Drive. This is the official cloud storage for EMU files.

Faculty, staff and students have access to Microsoft OneDrive. This should be used for personal files only.

EMU-owned computers running Mac OS X should have shortcuts on the desktop. If they are not available or you are using a non-EMU owned computer use the following instructions:

  1. Download the mapping scripts here: EMU Network Drives_Mac OSX.zip
  2. Double click the downloaded zip file to extract the scripts.
  3. On the latest Mac OSX operating systems apple doesn't allow these scripts to run as they are from an unidentified developer. If you get a warning like

    “() Drive” can’t be opened because it is from an unidentified developer" complete steps a - d.

    1. Open the Terminal Application.
    2. The the following command and hit enter: sudo spctl --master-disable
    3. Enter your computer admin password and hit enter (note: your password characters will be invisible)
    4. Now Proceed to step 4 but open all of them. Once each has been opened once, use terminal again to run this command: sudo spctl --master-enable. Your computer will now be ok with running the drive mapping scripts.
  4. Double click the script corresponding to the drive you want to access:
    • Home (P)
    • Department (G) - will list all departmental drives you have access to.
    • Shared FacStaff (Z)
    • Classdata (V)
  5. Enter your Royal username and password if prompted


Accessing EMU network files

Instructions for accessing data stored on network drives from off-campus (EMU-owned and non-EMU-owned computers) or from on-campus (non-EMU owned computers only):

Mac OS X Drive Mapping

Windows Drive Mapping

Remote Access

Student file organization

 Windows   Mac name Description Backed up
 G: department or club name in the data folder on the userdata volume Used by student groups to share data within  the group Yes
 P: username in the Users folder on the Home volume Used to store personal data Yes
 V: classdata folder in the Userdata volume Used by professors to share data with students
Read only access (controlled by professor)
 Yes

Faculty staff file organization

 Windows Mac name Description Backed up
 G: department name in the data folder on the userdata volume Used by departments to share data within the department Yes
 H: department name in the data folder on the userdata volume Used to share data from another department, by request Yes
 P: username in the Users folder on the Home volume Used to store personal data Yes
 V: classdata folder in the ST:Userdata volume Used by faculty to share data with students, by request Yes
 Z: shared folder in the Userdata volume Used by faculty/staff to share data with other faculty/staff Yes

Data Protection

A file cannot be restored unless it is backed up. Files save to EMU network drives are backed up. Information systems cannot back up files saved on your desktop or laptop computer. Hard drives and USB flash drives can and do fail. Cloud storage may be used in accordance with information systems policy. We strongly recommend saving files on network drives whenever possible. If you do have important files that you do not save to the network, be sure to keep copies on more than one storage device.

Make sure that you do not leave documents on the network open, as open files cannot be backed up. You may want to logout or turn off your computer every night. If you need to use files during the backup times listed below and you are concerned about not having a backup, keep copies of those files on your computer and at least one additional external storage medium.

If you have access to multiple departmental G drives, you're used to seeing multiple drive letters, each corresponding to a department drive


With the upcoming change, your H drive will look a little different.  If you didn't have an H drive before, you'll get a new one


Inside will be all the departmental G drives you have access to


EMU-owned computers running Windows should automatically map the network drives that you have access to. For access from a non-EMU owned computer use the following instructions:

  1. Download the Windows drive mapping script.
  2. Double click the script to run it.
  3. Enter your Royal username and password, click "ok". When  the password prompt disappears your network drives will be available.


Note: The H drive will list all departmental drives you have access to.

Service Attributes

Service Category

Data & Servers

Service Name

File Storage

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

VMWare virtual SAN, Google Drive



Fortinet protects EMU's internal network from threats on the global internet.

Service Attributes

Service Category

Data & Servers

Service Name

Firewall

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Fortinet

Most applications including J1 and network drives (select the File Explorer app) are available EMU Appstream.  We encourage all users to use this service first. Most users will be able to work remotely using only AppStream. 


If you need EMU network access from off-campus this can be accomplished via the EMU VPN service.  Below you can find downloads for Windows and Mac OSX.

Downloads:

Windows - WindowsFortiClientSetup_6.0.9.0277_x64.exe

Mac OSX - FortiClient_6.0.9.162_macosx.dmg

ChromeOS - Use the Google Play Store and search for "FortiClient VPN"

iOS - Use the Apple Store and search for "FortiClient VPN"

Android - Use the Google Play Store and search for "FortiClient VPN"


Additional detailed setup instructions are linked below which include steps to connection to network drives on Windows and Mac.

Fortinet VPN Instructions for Mac

Fortinet VPN Instructions for Windows

Fortinet VPN Instructions for ChromeOS

Fortinet VPN Instructions for iOS

Fortinet VPN Instructions for Android

Service Attributes

Service Category

Data & Servers

Network & Telecommunications

Service Name

Remote Access

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Cisco AnyConnect, Fortinet

EMU has Windows and Linux servers. 70 production servers both physical and virtual.

Service Attributes

Service Category

Data & Servers

Service Name

Servers

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Windows Server, Linux

EMU uses Jenzabar for its Student Information System.

Service Attributes

Service Category

Data & Servers

Service Name

Student Information System

Audience

Faculty, Staff,

Service Cost

There is no charge for this service

Managing Team

Student Information Systems

Applications

J1 desktop, J1 web, JICS

EMU maintains server rooms and network closets. Contained in these facilities are equipment adequate to provide power, ventilation, climate control, monitoring. EMU's main technology facility has a generator and fire suppression system.


Service Attributes

Service Category

Data & Servers

Network & Telecommunications

Service Name

Technology Facilities

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service

















Access the application catalog here! → emu.edu/appstream

Amazon AppStream is available as a service for all faculty, staff, and students to access EMU Apps anywhere, anytime, and from any device, including personal computers.  Click on an app and sign in with your ROYALS username and password to get started.  Network storage is accessible from within AppStream apps.

Appstream: Access to network storage and Google Drive

Appstream: Applications List

Appstream: Accessibility Features


Service Attributes

Service Category

End-Point Computing

Service Name

Amazon AppStream

Audience

Faculty, Staff, Students, Affiliates, Retirees

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

AWS

EMU Applications

On every EMU workstation there is an icon on the desktop labeled EMU applications. Double click this icon to see a list of applications available for install. In this list there is an entry labeled "Ninite Application Update Standard". Highlight this entry and choose Install at the top. When prompted click download, then run. This will update any applicaiton that came pre-installed, includuing but not limited to Mozilla Firefox, Chrome, Java, Adobe products, Cute PDF, VLC Player etc.

IMPORTANT: Any program needing an update must be closed at the time this is run or it will not update. Updating may take up to 25 minutes to complete. This section doesn't apply to Jenzabar J1 updates.

JAMF

JAMF is used to manage Mac computers and deploy software.

PDQ

PDQ is used to manage Windows lab computers and deploy software.

SCCM

SCCM is used to manage Windows employee computers and deploy softare.

Service Attributes

Service Category

End-Point Computing

Service Name

Application Deployment

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

JAMF, PDQ, SCCM

Information Systems (IS) manages over 800 computer for the EMU community. These are used by Faculty, Staff and student computer labs. Our current policy requires IS to provide a standard desktop computer to every faculty member and all staff members who have jobs that require access to a computer. The computer is provided for employees to complete their job requirements. It is not a replacement for a personal computer. All software installed on EMU computers needs to be legally licensed.

Desktops

A standard desktop for faculty and staff is either a Mac Mini or a Dell Optiplex desktop computer. It is the choice of the employee. Standard desktops can be procured by IS with adequate warranty coverage for about $800.

Laptops

If a faculty or staff member prefers to have a laptop, IS is willing to facilitate the upgrade of a desktop to a laptop, provided the department funds the amount over $800.  The current standard laptop configurations are an Apple MacBook or a Dell Latitude. IS can procure these laptop computers for about $1,800 - $2,000 (so the department would need to cover $1,000 - $1,200). This cost includes a full three year warranty.

Any faculty or staff interested in pursing a laptop option should contact the Helpdesk to begin the process.

EMU Laptop Best Practices

Additional Computers

IS has the responsibility to provide one computer for each full-time faculty and staff who requires a computer to perform their assigned job responsibilities. Any technical resources beyond one standard computer need to be funded by the department of the employee requesting the additional resources.

If a four-year old computer will meet the needs of the employee, then a computer will be provided with no extra charge. However if there are specific requirements for the computer or a newer model is needed then the department will need to fund the full purchase cost.

Chromebooks

Chromebooks come in a portal form factor similar to a laptop. They use less power which results in longer battery life. Chromebooks run Chrome OS, this gives users access to anything that is available via a web browser.

Mobile Devices

EMU has standardized on iPads for tablets. If you are thinking about getting a tablet check out Mobile Devices.

Service Attributes

Service Category

End-Point Computing

Service Name

Computing Devices

Audience

Faculty, Staff, Affiliates

Service Cost

There is no charge for desktops. Departments will be asked to partially fund laptops and fully fund additional devices.

Managing Team

User Services

Applications

There are no supporting applications associated with this service



Multi-Function

  • Ricoh multi-function devices are leased from Ricoh for four years. 
  • IS determines the location where devices are placed.
  • PaperCut is utilized to manage cost allocations for departments.
  • Finishing capabilities will be added upon requests.
  • Multi-function devices that are under-utilized will be moved or funded by the department.
  • Location of Ricoh Multi-Function Devices

Printer

  • HP printers are purchased as needed.
  • IS determines the location where devices are placed.
  • PaperCut is utilized to manage cost allocations for departments.
  • Locally connected printers are fully funded by the department including consumables.
  • A raspberry pi device may be added to allow access to the Royal Printer.
  • Print on Campus
  • Royal Printer

Scanner

  • Scanning is available on every Ricoh multi-function device.
  • Locally connected scanners are fully funded by the department.

Paper and Toner


Service Attributes

Service Category

End-Point Computing

Service Name

Imaging Devices

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

The cost of imaging is charged back to the department or user.

Managing Team

User Services

Applications

PaperCut



Reserving Equipment

Faculty/Staff can reserve Helpdesk equipment by going to emu.libcal.com or by contacting the Helpdesk.

  • Standard check-out times for all equipment is two weeks for students and a semester for faculty and staff.
  • Broken or lost equipment will be charged to the student or department account for faculty/staff for the replacement cost
  • Fines
  • Renewal late-fee is $5/day until the item is renewed

  • Late fee is $5/day until the item is returned

EMU Equipment is for EMU events only and not available for rent.

Equipment Available

The complete catalog of equipment can be found at: emu.libcal.com

  • Chromebook
  • Inflatable Screen
  • Portable Bluetooth Speaker
  • Portable PA System
  • Presentation Clicker
  • Projector
  • Tripod
  • USB Microphone
  • Webcam
Service Attributes

Service Category

End-Point Computing

Service Name

Loaner Equipment

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

LibCal




EMU Owned vs. Personally Owned

Employees that are assigned mobile technology must understand the following about EMU owned mobile devices:

  • The device is owned by EMU for their use while they are an employee at EMU.
  • EMU can confiscate technology at any moment (when requested by administration or for network security).
  • Personal data can be stored on it, but it is the employee's responsibility to back it up.
  • Personal data may be lost at any moment due to hardware failure. EMU will not use resources to recover personal data.
  • If the device is lost or stolen, Information Systems should be notified immediately to determine the extent of data breach. Information Systems may erase the contents of the device remotely.
  • The employee should take reasonable precautions to prevent theft or accidental damage to the device.
  • The employee is the primary user of the device. It is not appropriate to allow family members prolonged access to the device.
  • EMU devices are managed devices and may behave differently than your personal devices.
  • EMU management software will take inventory of software/applications installed on the device.
  • EMU equipment is labeled and tracked in a central database.
  • Information Systems will provide support for the device and facilitate repairs and warranty claims.

Employees that use personally owned mobile devices should understand the following:

  • EMU software or applications cannot be installed on personally owned devices.
  • EMU confidential data cannot be stored on mobile devices (tablets, laptops, flash drives, external hard drives) or in cloud applications like Dropbox.
  • WebVPN is the recommended solution for connecting personally owned devices to EMU VPN resources. (Exceptions can be directed to the Director of Information Systems.)

EMU Owned iPads

If your department would like to purchase an iPad here is the information Information Systems needs to make the purchase:

  • What account number will be used for the purchase?
  • Which model?
  • How much storage?
  • Wifi only (EMU does not pay for data plans. Questions can be directed to the VP of Finance.)
  • What accessories do you want purchased? (cover, keyboard...)
  • AppleCare will not be purchased unless you explicitly ask for it to be purchased. Your department accepts financial responsibility  for any costs associated to accidental damage.
Service Attributes

Service Category

End-Point Computing

Service Name

Mobile Devices

Audience

Faculty, Staff

Service Cost

Departments fully fund the purchase of a mobile device.

Managing Team

User Services

Applications

JAMF


We provide the following operating systems on EMU devices:

  • Chrome
  • iOS
  • Mac
  • Windows
Service Attributes

Service Category

End-Point Computing

Service Name

Operating Systems

Audience

Faculty, Staff, Students, Affiliates,

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Chrome, iOS, Mac, Windows




Personal devices can be connected to the EMU wireless network. Instructions for connecting your device can be found at:

The Helpdesk can assist with connecting your device if you encounter problems. The Helpdesk does not assist with hardware or software issues on personal devices. 

A list of local businesses that provide tech support can be found at:


Service Attributes

Service Category

End-Point Computing

Service Name

Personal Devices

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

iOT Registration















Custom applications are to support essential EMU business processes. 

Faculty and staff can submit a request for a custom application. Each request will be reviewed and processed. Not all requests will be approved.

Submit a request



Service Attributes

Service Category

IT Support Resources

Service Name

Application Development

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

Source Code Management

IS Initiatives

  • IS contracts with vendors to safely recycle used equipment

  • IS makes extensive use of server virtualization, a technology that saves energy by reducing hardware requirements.

  • IS purchases computers and monitors that are rated highly for their energy conserving qualities.

  • The technology vendors used by EMU are committed to using conflict-free resources. See Conflict Free Campus Initiative.

  • IS has standardized on recycled paper in the computer labs and recommends departments use recycled paper.

  • IS has standardized on duplex printing.

  • IS has implemented settings to automatically hibernate computers after a period of inactivity.

  • IS cascades computers to maximize their usefulness to EMU.

Power Management Standard

Service Attributes

Service Category

IT Support Resources

Service Name

Creation Care

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

User Services

Network Systems

Applications

There are no supporting applications associated with this service



EMU procures and administers technology systems and components centrally. IS should be included in any discussion to procure technology. 

EMU provides the following equipment for all EMU employees

Computer

Keyboard (wired)

Monitor

Mouse (wired)

Mouse Pad

Multi-Function Device

In a central location

Telephone

Voicemail

Department funded equipment, IS purchases

Chromebook

Digital Sign

Fax

Laptop

Microphone

Monitor Stand

Monitor (2nd)

Projector

Speakers

Tablet

Telephone Hands-free Headset

Webcam

Wireless Keyboard

Wireless Mouse












Service Attributes

Service Category

IT Support Resources

Service Name

Hardware Procurement

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

There are no supporting applications associated with this service


Location

The Helpdesk is located on the lower level of Hartzler Library: 

View on Google maps

Contact

You can contact the Helpdesk several ways:

  • portal: emu.edu/helpdesk
  • email: helpdesk@emu.edu
  • phone on campus: 4357 (HELP)
  • phone off campus: 540-432-4357
  • stop by: The Helpdesk is located on the lower level of the Hartzler Library

Hours

Starting Fall 2020, Helpdesk will be open for service by appointment only 9-12 and 1-4 Monday-Friday. 

Request a Helpdesk Appointment

Service Level Agreement (SLA)

SLAs document an expected level of support provided by Helpdesk.

Service Level Agreement

Prioritization Levels

Personal Devices

Helpdesk staff have limited time resources, we are not able to assist with personal devices.

Remote Support

We utilize Splashtop SOS for Remote Support.

Remote Support

Emergency problems

During regular business hours, report computer related emergencies or outages to the Helpdesk. 

Outside normal Helpdesk hours: IS technicians are available for incidents of extreme emergency. If you believe the problem you are encountering warrants bringing a technician on campus (from as much as 15 miles away) you may call the IS emergency number (on campus 4541,  off campus 540-432-4541). You will be prompted to leave a voicemail and a text message will be sent to a member of Information Systems who will decide what type of emergency assistance is needed.


Service Attributes

Service Category

IT Support Resources

Service Name

Helpdesk

Audience

Faculty, Staff, Students, Affiliates, Retirees, Guests

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Jira Service Desk, Confluence




Information Systems provides consulting on leveraging EMU technologies.

Consulting can include but is not limited to:

Audio Visual

Data Management

Data Security

EMU Applications

Google

Hardware

MS Office 365

Software

Workflow




Service Attributes

Service Category

IT Support Resources

Service Name

IT Consulting

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

Information Systems

Applications

There are no supporting applications associated with this service

Information Systems can provide training on some of EMU technologies.

25Live

Audio Visual

Google

Hardware

Infomaker

J1

Moodle

MS Office 365

Panopto

Zoom























Service Attributes

Service Category

IT Support Resources

Service Name

IT Training

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Information Systems

Applications

There are no supporting applications associated with this service




Service Attributes

Service Category

IT Support Resources

Service Name

Lancaster Helpdesk

Audience

Lancaster Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

There are no supporting applications associated with this service



Several IS staff have been trained in project management principles. When IS is involved with implementing hardware or software, they will provide project management for the implementation.

Service Attributes

Service Category

IT Support Resources

Service Name

Project Management

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Information Systems

Applications

Jira Service Desk, Teamwork




Student Information Systems provides reporting services to assist faculty and staff with retrieving J1 data. You can request a report at: Request a J1 Report


Service Attributes

Service Category

IT Support Resources

Service Name

Reporting Services

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Student Information Systems

Applications

Infomaker, SSRS




Software at EMU is centrally managed. IS will assist with negotiations, acquisition and management of licenses. By having central management, IS is able to advocate for strategic solutions that brings the most benefit to EMU.

Here is the process for software purchases:

  1. Contact IS to see if its something we already own
  2. Include IS in demos of the software
  3. Develop a proposal including information on how the software will bring value to EMU and how it will be funded
  4. Present the proposal to the Software Task Force
  5. A decision will be made by the Software Task Force

Once the software is approved IS will negotiate, purchase the software and work with you to develop an implementation plan.

Service Attributes

Service Category

IT Support Resources

Service Name

Software Procurement

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

There are no supporting applications associated with this service













Content for EMU digital signs is handled by the department sponsoring the sign. Information Systems will assist with purchasing and installing the digital sign.

The sponsoring department will cover all costs.


Digital Sign with Web Based Content

Average Cost

Digital Sign with Touchscreen Content

Average Cost

Television

(Actual cost based on the size of the tv)

$400

Touchscreen Display

$1500-$2000

Chromestick

$125

Computer

$800

Accessories

$100

Accessories

$100

Facilities labor (estimate)

$100

Facilities Labor (estimate)

$100

IS consulting & labor (estimate)

$100

IS consulting & labor (estimate)

$150

Prices are estimates only for budgeting purchases


Service Attributes

Service Category

Multimedia & AV

Service Name

Digital Signage

Audience

Faculty, Staff, Students

Service Cost

Departments cover all costs of the digital sign

Managing Team

User Services

Applications

There are no supporting applications associated with this service




Event services are available for all EMU faculty, staff and students. We are here to support your efforts toward the mission of the university. Due to limited resources, AV services are only available for a fee. 

Requesting Service

Complete the request form for Event Services

Pricing 

Rates will increase to $50/hour on July 1, 2020.

Hourly Rate (Business Hours)

$20/person hour

Hourly Rate (Off Hours)

$40/ person hour

Expedite Fee (Less than 5 business days notice)*

$60


NOTE: On July 1, 2020 pricing will change to $50/hour.

Expedite Fee

The expedite fee will be applied to any request for a service on a specific date/time with less than 5 business days notice.

Required

Due to the complexity of equipment IS Event Services are required for Lehman Auditorium and Martin Chapel.

Self-Service

Self-service equipment can be reserved at http://emu.libcal.com.

Recommended Locations

Location Recommendations for Zoom Video Conferencing

Location Recommendations for Conference Calls

Location Recommendations for Microphone Amplification

Location Recommendations for Video Recording

Service Attributes

Service Category

Multimedia & AV

Service Name

Event Support

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

$20/hour during business hours

$40/hour off hours

$60 Expedite Fee

Managing Team

User Services

Applications

There are no supporting applications associated with this service


Information Systems records events as a part of Event Support. This means that IS is at the event to run sound. 

If a video recording is desired when IS is not running sound, you may checkout a video camera from the Helpdesk or work with IS to bring in a videographer.

Location Recommendations for Video Recording

Service Attributes

Service Category

Multimedia &  AV

Service Name

Video Recording

Audience

Faculty, Staff, Students

Service Cost

$50/hour Videographer

Managing Team

User Services

Applications

There are no supporting applications associated with this service















Provide authoritative DNS server for emu.edu domain so EMU resources can be reached via the internet. We also provide DNS lookup capability for internal resources who are trying to reach a device on the internet.

Service Attributes

Service Category

Network & Telecommunications

Service Name

Domain Name System

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service

IS maintains and provides dynamic IP address assignments for all internal network devices.

Service Attributes

Service Category

Network & Telecommunications

Service Name

Dynamic Host Configuration

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service

EMU provides a high capacity network that connects WCSC, Lancaster and Harrisonburg. The network backbone has the capacity of 10Gbps (gigabits per second), and building connectivity range from 1 Gbp to 10 Gbps speeds. EMU has two fiber links to campus.

Service Attributes

Service Category

Network & Telecommunications

Service Name

Internet Access

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service


Information Systems recommends wired ports for EMU office computers.


Service Attributes

Service Category

Network & Telecommunications

Service Name

Wired Network

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service


Full Coverage

  • Residence Halls
  • Classrooms

Partial Coverage

  • All buildings

No Coverage

You may be able to connect to wireless close to buildings, but we do not support coverage outside.

  • Outside
Service Attributes

Service Category

Network & Telecommunications

Service Name

Wireless Network

Audience

Faculty, Staff, Students, Affiliates, Guests

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Aruba







In order to ensue that your computer and others on the network are protected against viruses. EMU requires an anti-virus program that is updated at least monthly and is operational at all times while your computer is connected to the network.

Here are some free options:

Avast

AVG

Windows Defender

Virus warnings

Most email virus warnings are actually hoaxes. Check a list of hoax warning to see if the virus is listed.

Hoax or not, do not forward virus warning emails. Just hit delete.

Virus and malware protection at EMU

Information systems is committed to protecting users, data and the network from viruses and other malware. The following mechanisms are in place to ensure it:

  • Up to date anti-virus is required on all computers
  • All servers run anti-virus software and scan files when they are accessed
  • All inbound email is scanned for viruses and other malware

Protecting your computer

All EMU Windows computers have Microsoft Security Essentials and guests are required to have a functioning anti-virus client to gain access to the EMU network.

Practice safe emailing:

  • Adopt a skeptical attitude. If you don't know something to be virus-free, assume it isn't. Always save attachments before opening. This will allow your anti-virus software to detect a virus or other malware. There is not reason to send an .exe file; if you receive one, delete it.
  • Do not open any files with a double file extensions, (e.g. iamavirus.txt.vbs). Under normal circumstances you should never need to receive or use these.
  • If you have to work at home, ensure that you follow the same procedures as you do at work. Viruses can easily be introduced into the institutional network along with work that has been done on a home computer.


Keep your computer up to date. All EMU computers automatically check for operating systems updates. You can configure your personal computer to do the same.

Service Attributes

Service Category

Security

Service Name

AntiVirus

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Fortinet Endpoint Protection, Windows Defender


When Information Systems receives notice of an alleged violation of U.S. copyright law:

  1. Information Systems will research the alleged violation; and will identify and document the user associated with it.

  2. Information Systems will notify Student Life and the student about the violation. The notice to the student will be sent to the student’s EMU-provided email address. 

  3. Student Life will meet with the student to explain the situation and require that the student remove the software and/or intellectual property that violates copyright law. The student will sign the statement below.

  4. The student will bring their device(s) to the Information Systems Helpdesk for verification that the software and content has been removed.

  5. After verifying that the student has met with Student Life and removed any software and content that violate U.S. copyright law, Information Systems will remove the restriction on the student’s internet access.

  6. Information Systems and Student Life will keep documentation on the actions that were taken. The first incident will not be recorded in the student’s discipline file. Subsequent incidents will be recorded in the student’s discipline file and the student will need to pay $25 to have the internet access restriction removed.

Digital Millennium Copyright Act Designated Agent

Service Attributes

Service Category

Security

Service Name

Copyright Infringement

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Information systems

Applications

There are no supporting applications associated with this service


All EMU laptops have full-disk encryption.


Service Attributes

Service Category

Security

Service Name

Endpoint Encryption

Audience

Faculty, Staff, Affiliates

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Bitlocker, Filevault


2-Step Verification is required for all EMU faculty and staff email accounts. 2-Step Verification requires users to provide their password and a code (the "second step") when logging in. This code is most commonly delivered to your cell phone, however there are other options if you don't have or don't want to use a cell phone. With 2-Step Verification enabled, even if someone has your password, they can't get in because they don't have access to your "second step".

First: Enroll in 2-Step Verification

Instructions for setting up 2-Step Verification

Visual instructions for setting up 2-Step Verification

Video instructions for setting up 2-Step Verification

Second: Add Additional Second Steps

Additional second steps ensures that you can always access your account. There may be times when you do not have your primary second step. In these cases, you can use an alternate second step to sign in.

Setting up Google Prompt

Setting up a security key

Setting up backup codes

Third: Sign in using 2-Step Verification

When signing in with 2-Step Verification, enter your email address and password. Google will prompt you for 2-Step Verification; it will show you which method it is using to contact you.

  • Security Key - Insert the Security Key into the USB port when prompted. Tap the blinking light. 
  • Backup Codes - Enter the backup code when prompted. Each code can only be used once.
  • Google Prompt - Approve the login when prompted on your smartphone.
  • Google Authenticator - Open Google Authenticator and enter the verification code displayed.

Frequently Asked Questions

Why is EMU requiring faculty and staff to enable 2-Step Verification?

To protect EMU accounts and information secure. Your EMU account has access to your personal information, the loss of which could result in identity theft. Additionally some faculty and staff have access to confidential information about faculty, staff and students. Protecting this information is very important. 

Will I need to enter a code every time I login to my EMU Google account?

No. The first time you sign in on a computer it will require 2-step verification. After that, the computer (and browser you used) is remember for approximately 30 days. After 30 days, you will be required to go through the 2-step verification process again. If you sign in from a new location, you will be required to go through the 2-step verification process again.

I don't have a smart phone, will it still work with 2-Step Verification?

Yes, "dumb" phones can verify sign-ins by text message or voice call. In both cases you need a landline or cell coverage.

I don't have a cell phone. How do I setup 2-Step Verification?

You can set up 2-Step Verification to use your office or home phone (or both). When setting it up, you do need to be by a phone. You can also use a security key or backup codes for when you are not near a phone.

I'll be traveling abroad. What do I need to do?

There are several options for 2-Step Verification usage overseas. 

  • Authenticator app - Requires access to wireless
  • Backup codes
  • Security key

Contact the Helpdesk to determine the best setup for your situation.

Do I need 2-Step Verification when I use classroom computers?

Yes and no. When signing in to a classroom computer you do not need a verification code. However, if you want to use any Google services you will need a verification code. Contact the Helpdesk to determine the best setup for your situation.













Service Attributes

Service Category

Security

Service Name

Google 2-Step

Audience

Faculty, Staff, Students, Affiliates, 

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

Google Apps for Education


Information Systems provides consulting on security matters as requested.

Protecting Yourself Against Phishing


Service Attributes

Service Category

Security

Service Name

Security Consulting

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service


Information Systems provides education on security practices.

Avoid Phishing Attempts

Forged Email Messages

HEOA P2P Disclosure

Royal Account Security

Service Attributes

Service Category

Security

Service Name

Security Education

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Information Systems

Applications

There are no supporting applications associated with this service


Security incidents should be reported Information Systems within one hour. Time is critical during an active incident, and reporting an incident promptly will allow more time for Information Systems to identify the root cause and implement measure to contain the threat.


Service Attributes

Service Category

Security

Service Name

Security Incident Response

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service


IS manages all SSL certificates for emu.edu. SSL certificates are used to protect EMU online services.

SSL is the encryption of data in transit for EMU services.



Service Attributes

Service Category

Data & Servers

Security

Websites

Service Name

SSL Certs

Audience

Information Systems

Service Cost

There is no charge for this service

Managing Team

Network Systems

Applications

There are no supporting applications associated with this service





Turnitin is a plagiarism prevention services that helps educators prevent plagiarism by detecting unoriginal content in student papers. 


Service Attributes

Service Category

Teaching & Learning

Service Name

Anti-Plagiarism

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Turnitin


Instructors can track attendance for students. More information can be found at: Moodle FAQs

Service Attributes

Service Category

Teaching & Learning

Service Name

Attendance Tracking

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

There are no supporting applications associated with this service


Blogs for faculty & staff are available upon request.

Service Attributes

Service Category

Teaching & Learning

Service Name

Blogs

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Application Development

Applications

There are no supporting applications associated with this service


Classroom Technology at a Glance

Classroom Technology Terminology

Full System

  • Control System
  • LCD Monitor
  • Lab Computer
  • Wireless mouse
  • Keyboard
  • Wired mouse
  • DVD/Blu-Ray
  • Laptop Hookup
  • Wall Mounted Speakers
  • Other accessories that vary 

Lite System

  • Remote Control or Control System
  • Lab Computer
  • Wireless Mouse
  • Wireless Keyboard
  • DVD/Blu-Ray Play
  • Laptop Hookup
  • Desktop Speakers

Zoom Ready

Camera and mic at the podium that can be used for Zoom. This works best when the speaker is at the front of the room.

Zoom room

  • Remote Control or Control System
  • Lab Computer
  • Wireless Mouse
  • Wireless Keyboard
  • DVD/Blu-Ray Player
  • laptop hookup
  • Desktop Speakers
  • Webcam
  • USB microphone

Document Camera

An overhead camera that projects whatever object or book is below the lens. 

SMART Board

Allows the presenter to interact with the projected image. Technology is located in the white board.

http://www2.smarttech.com/st/en-US/Products/SMART+Boards/Front+Projection/600+Series/Default.htm

Interactive Projector

Allows the presenter to interact with the projected image. Technology is located in the projector.


Classroom Technology Training Videos

Classroom Technology at a Glance

Classroom Technology By Building (with pictures)

Classroom Technology - Campus Center (CC)

Classroom Technology - Discipleship Center (DC)

Classroom Technology - Esther K Augsburger Art Center (AC)

Classroom Technology - Martin Store (MS)

Classroom Technology - Northlawn (NL)

Classroom Technology - Lancaster Campus (LC)

Classroom Technology - Lehman Auditiorium (LA)

Classroom Technology - Roselawn Academic (RLN)

Classroom Technology - Rutt Annex E (RT-E)

Classroom Technology - Rutt House (RT)

Classroom Technology - Sadie Hartzler Library (LB)

Classroom Technology - Seminary Building (SB)

Classroom Technology - Suter Science Center (SSC)

Classroom Technology - University Commons (UC)



Service Attributes

Service Category

Multimedia & AV

Teaching & Learning

Service Name

Classroom Technology

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Global Viewer Enterprise


Kiosk Computers: located in general areas for quick access to email or printing

Campus Center first floor

Hartzler Library third floor

Roselawn Academic second floorRoselawn Academic third floor
Suter Science Center concourse

Public Labs: available to all students when open and are not available for scheduling

University Commons 125

  • Contains 4 Windows computers and a multi-function device.

  • Open when the Athletics suite is open.

  • Consumables (paper & toner) supplied by Information Systems.

Library Main Floor

  • Contains 18 Windows computers, monochrome multi-function device, and color multi-function device.

  • Open when the Library is open.

  • Consumables (paper & toner) supplied by Information Systems.

Classroom Labs: contain a projection system, are open to students when not in use by classes and are available for scheduling

Campus Center 234

  • Contains 25 21.5" iMacs, scanner and laser printer.

  • Contains a SmartBoard and document camera.

  • Open when the building is open.

  • Consumables (paper & toner) supplied by Information Systems.

  • Under video surveillance.

Library 106

  • Contains 24 Windows computers, scanner and laser printer.

  • Open when the building is open.

  • Consumables (paper & toner) supplied by Information Systems.

  • Under video surveillance.

Department Labs: open only to student in that department. Open hours are determined by the department. Consumables and any special equipment is supplied by the department

Academic Success Center

  • Hartzler Library 300

  • Managed by the Academic Success Center

  • Contains 6 Windows computers

BioMedicine

  • Rutt House & Rutt Annex

  • Managed by MA in Biomedicine

  • Contains four Windows computers

Graduate Counseling

  • Seminary 040

  • Managed by Graduate Counseling

  • Contains two Windows computers.

Graduate House

  • Heatwole II House

  • Managed by Graduate Dean's Office

  • Contains 6 Windows computers and laser printer.

Music

  • Lehman Auditorium lower level

  • Managed by Music department

  • Contains four Mac Minis.

Psychology

  • Roselawn Academic third floor

  • Managed by Psychology department

  • Contains  six Windows computers and two printers.

Seminary

  • Seminary 

  • Managed by Seminary 

  • Contains eight Windows computers and a multi-function device.


Department Classroom Labs: contain a projection system, are open only to students in that department when not in use by classes

Advanced Media Lab (AML)

  • University Commons 276

  • Managed by the Visual & Communication Arts department

  • Contains 15 27" iMacs and Wacom tablets.

  • Hosted Software: Adobe Creative Suite

  • Utilized by students for video production

Chemistry

  • Suter Science Center 037

  • Managed by the Chemistry department

  • Contains two Windows computers.

Digital Media Lab (DML)

  • Augsburger Art Center

  • Managed by the Visual & Communication Arts department

  • Contains 15 27" iMacs

  • Hosted Software: Adobe Creative Suite

Engineering

  • Suter Science Center 050

  • Managed by the Engineering department

  • Contains 18 Windows computers.

Nursing 

  • Campus Center 351

  • Managed by the Nursing department

  • Contains two Windows computers.

Roselawn 116 (IEP)

  • Contains 10 Windows computers and laser printer.

  • Managed by IEP.



Service Attributes

Service Category

Teaching & Learning

Service Name

Computer Labs

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

PDQ, AD Group Policy, LabStats


Consulting is offered for faculty who want to discuss classroom technology.

Service Attributes

Service Category

Teaching & Learning

Service Name

Consulting

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

There are no supporting applications associated with this service




Course evaluations are automatically scheduled for all courses with more than two students enrolled that are at least 14 days in length. The evaluations will be scheduled shortly after the last day to drop classes.
All evaluations will be scheduled with default start, reminder and end dates.

  • For undergraduate courses, the start date will be three weeks before the end of the course and the end date will be six days before the end of the course.
  • For graduate and seminary courses, the start date will be two weeks before the end of the course and the end date will be the same as the end date of the course.

Evaluations for undergraduates classes must end before final exams begin (that is, on the last day of classes). Evaluations for graduate and seminary classes must end by the last date of class. Evaluations must always end before posting of grades.

You may view and modify the dates associated with automatically scheduled course evaluations. You may also delete a scheduled course evaluation if the course should not be evaluated (for example, an independent study with three students enrolled, practica or internships, student teaching). Any modifications to the course evaluation dates must be done before the date you wish to change. For example, evaluations are automatically emailed to students on the default start date, so you cannot change the start date after that has occurred.

Everyone associated with courses as faculty or staff assistants still have access to their courses in the course evaluation portlet.

Caveats

  • Invitation email dates (consequently evaluation survey start dates) are limited to being sent no earlier than 30 days prior to the end of the course).
  • Evaluation end dates are limited to being no later than 7 days after the end of the course.

Important: Evaluations should always end before posting of grades.


Scheduling a Course Evaluation

Course Evaluation Reminder Emails

Course Evaluation Reports

Cancelling a Course Evaluation

Adding a Course Evaluation Link in Moodle

Changing the Default Dates for a Course Evaluation

Service Attributes

Service Category

Teaching & Learning

Service Name

Course Evaluations

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

Institutional Research

Applications

Explorance Blue


SPSS

EMU has a 25 concurrent user license for SPSS-Base. It is only available on EMU Windows computers. Departments that need to use SPSS on a Mac will need to use Remote Desktop Services or fund the purchase of SPSS for Mac. Departments that need additional modules will need to fund the purchase. SPSS offers a student version for students who want to purchase SPSS.

JASP

JASP is an open-source project supported by the University of Amsterdan. It is available to anyone for free. 

https://jasp-stats.org/

R

R is a free software environment for statistical computing and graphics. It is available to anyone for free. 

https://www.r-project.org/

Service Attributes

Service Category

Teaching & Learning

Service Name

Data Analysis

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

JASP, R, SPSS


EMU uses Moodle for LMS.


Moodle FAQs can be found at https://moodle.emu.edu/mod/wiki/view.php?id=26951

Service Attributes

Service Category

Teaching & Learning

Service Name

Learning Management System

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

Information systems

Applications

Moodle


Panopto captures class lectures, and not just recordings of an instructor speaking but can include computer screen projections and other presentation materials. Panopto is installed on all EMU computers and is available for faculty, staff and students to install on their personal device.

Installing the Panopto Desktop Recorder

Panopto for Students

Panopto for Instructors

Zoom to Panopto Process

YouTube - IS does not recommend using YouTube


Service Attributes

Service Category

Multimedia & AV

Teaching & Learning

Service Name

Lecture Capture

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

Panopto, Zoom

VoiceThread is a tool to facilitate online learning interaction.

Using in Moodle: https://voicethread.com/howto/moodle/

VoiceThread Training Session: https://voicethread.com/share/14346146/

Available VoiceThread Workshops: https://voicethread.com/workshops

VoiceThread Blog:  https://voicethread.com/blog

VoiceThread YouTube Channel:  https://www.youtube.com/channel/UCXggZ2yUPudu9EKx5ZtrdAw



Service Attributes

Service Category

Teaching & Learning

Service Name

Online Learning Interaction

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

Information systems

Applications

VoiceThread


EMU uses EndNote for reference management.


How to Use EndNote

EndNote Support

About EndNote

Faculty, Staff and Students that want to install EndNote on their personal computer should contact the Helpdesk.

Service Attributes

Service Category

Teaching & Learning

Service Name

Reference Management

Audience

Faculty, Staff, Students

Service Cost

There is no charge for this service

Managing Team

User Services

Applications

EndNote



25Live is used to manage reservable spaces and web calendar events.

Academic Scheduling

Academic reservations are automatically created based on data from J1. This update happens every 30 minutes.

Ad-hoc Scheduling

Faculty and Staff can request room reservations.

HVAC

HVAC is scheduled using data from 25Live. 

Web Calendar

The web calendar is published using data from 25Live.






Application Attributes

Application Category

Administration Application

Service Name

25Live

Audience

Faculty, Staff

Funding Department

Information Systems

Platform

Web

Product Developer

CollegeNet

Managing Team

User Services


Acrobat Pro is used to create and edit PDF files and fillable forms.

Request Acrobat Pro






Application Attributes

Application Category

Administration Application

Service Name

Acrobat Professional

Audience

Faculty, Staff

Application Cost

$120 per license annually

Platform

Mac, Windows

Product Developer

Adobe

Managing Team

User Services


The Admissions User Lookup is used by admissions counselors to view login information for prospective students that have EMU accounts. They use the information to assist with setting up their password.


Application Attributes

Application Category

Administration Application

Service Name

Admissions User Lookup

Audience

Undergraduate Admissions

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


The Broadcast Message System is used to send email to defined groups of EMU faculty, staff and students. It is also use to manage user preference for broadcast email.


Application Attributes

Application Category

Administration Application

Service Name

Broadcast Message System

Audience

Faculty, Staff

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


CashNet is used for online payments and donations.


Application Attributes

Application Category

Administration Application

Service Name

CashNet

Audience

Business Office

Funding Department

Business Office

Platform

Web

Product Developer

Blackboard

Managing Team

Student Information Systems


Cbord manages door access and ID card creation.


Application Attributes

Application Category

Administration Application

Service Name

Cbord

Audience

Facilities Management

Funding Department

Facilities Management

Platform

Windows

Product Developer

Cbord

Managing Team

Facilities Management

Network Systems


Concur is used to submit expense reports and credit card statements.

Application Attributes

Application Category

Administration Application

Service Name

SAP Concur

Audience

Business Office

Funding Department

Business Office

Platform

Web

Product Developer

SAP

Managing Team

User Services


The dining hall menu application displays the daily offerings in the EMU Dining Hall.


Application Attributes

Application Category

Administration Application

Service Name

Dining Hall Menu

Audience

Pioneer

Funding Department

Information systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


Event Attendance is used to collect attendance information for convocation points.


Application Attributes

Application Category

Administration Application

Service Name

Event Attendance

Audience

EMU Core

Funding Department

Information  Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


The Faculty Loading worksheet is used to assign faculty to course offerings for each academic year.  Loading worksheet opens in January and closes mid-February.  Faculty Loading process is a managed by the Faculty Process & Procedure sub-team of the Data Systems and Governance Committee in collaboration with the deans offices, associate provost office and information systems. 

Using the Faculty Loading Worksheet

Application Attributes

Application Category

Administration Application

Service Name

Faculty Loading

Audience

Provost, Academic Deans

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


The Fitness Center Membership Tracking application is used to manage memberships.


Application Attributes

Application Category

Administration Application

Service Name

Fitness Center Membership Tracking

Audience

Fitness Center

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


Front Rush is used by the Athletics department to facilitate recruiting athletes.


Application Attributes

Application Category

Administration Application

Service Name

Front Rush

Audience

Athletics 

Funding Department

Athletics

Platform

Web

Product Developer

Front Rush

Managing Team

User Services


Application Attributes

Application Category

Administration Application

Service Name

InfoMaker

Audience

Faculty, Staff

Funding Department

Information Systems

Platform

Windows

Product Developer

Appeon

Managing Team

Student Information Systems

User Services


EMU utilizes J1 for the following areas:

Accounts Receivable

Accounts Payable

Admissions

Development

Facilities Management

General Ledger

Housing

Human Resources

Institutional Research

Registration

Application Attributes

Application Category

Administration Application

Service Name

J1

Audience

Faculty, Staff

Funding Department

Information Systems

Platform

Windows

Product Developer

Jenzabar

Managing Team

Student Information Systems


Jira Service Desk is a work order and project management system.



Application Attributes

Application Category

Administration Application

Service Name

Jira Service Desk

Audience

Faculty, Staff

Funding Department

Information Systems

Platform

Web

Product Developer

Atlassian

Managing Team

User Services


LibCal is used to manage reservation and checkout of loaner equipment.


Application Attributes

Application Category

Administration Application

Application Name

LibCal

Audience

Information Systems

Application Cost

Information Systems

Platform

Web

Product Developer

Springshare

Managing Team

User Services


Maxient is used by Student Life to manage behavior records.



Application Attributes

Application Category

Administration Application

Service Name

Maxient

Audience

Student Life

Funding Department

Student Life

Platform

Web

Product Developer

Maxient

Managing Team

User Services


Medicat is used by Health Services for electric health records management.



Application Attributes

Application Category

Administration Application

Service Name

Medicat

Audience

Health Services

Funding Department

Health Services

Platform

Windows Remote Desktop

Product Developer

Medicat

Managing Team

Student Information Systems

User Services


PaperCut is used to manage networked printers and multi-function devices. It is also used to track and charge printing, copying and scanning. 

Printing on Campus

Personal Printing Balance

Mobility Print

Email to Print


Application Attributes

Application Category

Administration Application

Application Name

PaperCut

Audience

Information Systems

Application Cost

Information Systems

Platform

Mac, Windows

Product Developer

PaperCut

Managing Team

Information Systems


The Post Office Package Tracking application is used to process packages received by the EMU mail room for delivery to EMU faculty, staff and students.



Application Attributes

Application Category

Administration Application

Service Name

Post Office Package Tracking

Audience

Post Office

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


Office

System Type

Application

Admissions - Undergraduate

Customer Relationship ManagerSalesForce

Admissions - Graduate

Customer Relationship ManagerJ1
AdvancementCustomer Relationship ManagerJ1
AlumniCustomer Relationship ManagerJ1
AthleticsCustomer Relationship ManagerFront Rush
Auxiliary ServicesCRM25Live

Business Office

Accounts Payable

Accounts Receivable

General Ledger

Online Bill Payment

Expense Reports

J1

J1

J1

CashNet

Concur

Counseling ServicesElectronic Medical RecordsTitanium
DevelopmentCustomer Relationship ManagerJ1
Facilities

Door Access

Key Management

Vehicle Management

Space Management

Work Order

Art Collection Database

Cbord

Sitemaster

J1

25Live

TMA

CollectiveAccess

Financial Assistance

Customer Relationship Manager

PowerFAIDS

Health ServicesElectronic Medical RecordsMedicat
Human ResourcesHuman Resource Management SystemJ1
Institutional Research

Data Mapping

Strategic Planning

Survey

Service Desk

Tableau

SPOL

Qualtircs

Jira

LibraryCollection ManagementSIRSI
Marketing

Content Management System

Image Catalog

Knowledgebase

Project Management

Events Calendar

OU Campus

Extensis

Confluence

Teamwork

25Live

RegistrarCustomer Relationship ManagerJ1
RetentionCustomer Relationship ManagerNavigate
Student Life

Behavior Management

Housing

Maxient

J1

Title IX ComplianceCompliance TrainingSafeColleges


G suite for Education

Microsoft O365

Microsoft Office


Comparison of G Suite and O365

Application Attributes

Application Category

Computing & Productivity Applications

Service Name

G Suite for Education

Microsoft O365

Audience

Faculty, Staff, Students, Retirees, Affiliates

Funding Department

Information Systems

Platform

Web

Product Developer

Google

Microsoft

Managing Team

User Services


Music Department

Finale



CollectiveAccess is used to catalog EMU's art assets.


Application Attributes

Application Category

Reference Application

Service Name

Collective Access

Audience

Art Advisory Committee

Funding Department

Information Systems

Platform

Web

Product Developer

Collective Access

Managing Team

Application Development

User Services


The eClassifieds application is used to facilitate buying and selling items within the EMU community. This is the place to post rides to/from somewhere, missing/found items, items for sale, jobs, etc. Anyone viewing the website can post a new listing by clicking on make a new ad. those ads posted by a person not using a valid EMU email address will be reviewed by the EMU staff, as a system for screening potentially inappropriate postings. Such ads are usually processed within a 24-hour (48-hour over weekends) period.

Application Attributes

Application Category

Reference Application

Service Name

eClassifieds

Audience

Faculty, Staff, Students, Affiliates, Retirees, Guest, Local Community

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


Qualtrics is used by Institutional Research for surveys.

Application Attributes

Application Category

Reference Application

Service Name

Qualtrics

Audience

Institutional Research

Funding Department

Institutional Research

Platform

Web

Product Developer

Qualtrics

Managing Team

User Services


Sirsi is used by the Library to manage their collections.

Application Attributes

Application Category

Reference Application

Service Name

Sirsi

Audience

Library

Funding Department

Library

Platform

Linux

Product Developer

SirsiDynix

Managing Team

Network Systems


Tableau is used by Institutional Research to analyse and present data.

Application Attributes

Application Category

Reference Application

Application Name

Tableau

Audience

Institutional Research

Funding Department

Institutional Research

Platform

Web

Product Developer

Tableau

Managing Team

User Services



Biology & Chemistry
AipotuArcGISBiovaBMDSBodyworksChimera
LKB-Wavelength ScannerLogger ProMembrane SolverMesquitePopulusPymol
RTS View



Computer Science
BabelMapBazaarCygwinCygwinXDiaEclipse
HTCondorIdleKdiff3LogisimOracle VituralBoxPCSpim
Python




Engineering
ArduinoAutodesk InventorHTCondorLabViewMatLabSolidworks eDrawing
Math
DeriveJASPMapleTI-SmartviewWinEdtWolfram CDF Player
Nursing
ArrhythmiaElectrocardiographyMicroSim Inhospital


VACA
Adobe Creative CloudFinal Cut



Business Department

JASPSPSS

Education

SMART Desktop

The Attendance Application is a custom app used by instructors to take attendance. 

Application Attributes

Application Category

Attendace Application

Application Name

Attendance

Audience

Faculty

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


The Course Evaluation Application is a custom app used to facilitate the course evaluation process.

Application Attributes

Application Category

Course Evaluations Application

Application Name

Course Evaluations

Audience

Institutional Research

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


Endnote is used to manage references and produce a bibliography. Our site license covers faculty, staff and students. 

Download Endnote for Windows

Download Endnote for Mac

Application Attributes

Application Category

Reference Application

Teaching & Learning Application

Application Name

EndNote

Audience

Faculty, Staff, Students

Funding Department

Provost

Platform

Mac, Windows

Product Developer

Clarivate Analytics

Managing Team

User Services


Moodle is an open source application used for learning management.

Application Attributes

Application Category

Teaching & Learning Application

Application Name

Moodle

Audience

Faculty, Staff, Students

Funding Department

Information Systems

Platform

Web

Product Developer

Open Source

Managing Team

Application Development


The Moodle Image Submission is a custom application used to facilitate Moodle users submitting photos for their profile.


Application Attributes

Application Category

Teaching & Learning Application

Application Name

Moodle Image Submission

Audience

Faculty, Staff, Students

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


Application Attributes

Teaching & Learning Application

Navigate

Faculty, Staff, Students

Provost

Web

EAB

Student Information Systems


Panopto is used for lecture capture. It allows the user to record and integrate 5 inputs.

Application Attributes

Application Category

Teaching & Learning Application

Application Name

Panopto

Audience

Faculty, Staff Students

Funding Department

Information Systems

Platform

Web

Product Developer

Panopto

Managing Team

User Services


SMART Notebook is used in classrooms that have a SMART Board. 

Application Attributes

Application Category

Teaching & Learning Application

Application Name

SMART Notebook

Audience

Faculty

Funding Department

Education

Information Systems

Platform

Mac, Windows

Product Developer

SMART

Managing Team

User Services


Turnitin is used for plagiarism prevention.

Log in here



Application Attributes

Application Category

Teaching & Learning Applications

Application Name

Turnitin

Audience

Faculty, Students

Funding Department

Provost

Platform

Web

Product Developer

Turnitin

Managing Team

User Services


Zoom is used for video conferencing.

Zoom has made the following resources available:

Outschool, a marketplace for live online classes, has made available Free Remote Teacher Training Webinars showing how to adapt teaching practices and curriculum to a live video chat classroom. These webinars are led by Outschool’s experienced teachers who have transitioned from in-person to online teaching. Educators can sign up and find available times/dates here.


Zoom - Setup or Log into your Account

Schedule Zoom Meetings 

Application Attributes

Application Category

Administration Application

Teaching & Learning Application

Application Name

Zoom

Audience

Faculty, Staff, Students, Affiliates

Funding Department

$30/year/account

Funded by departments

Platform

Android, Chrome, iOS, Mac, Windows

Product Developer

Zoom

Managing Team

User Services




Confluence is used to produce online handbooks and knowledge bases.

Application Attributes

Application Category

Website Application

Application Name

Confluence

Audience

Information Systems

Institutional Research

Marketing

Funding Department

Information Systems

Platform

Web

Product Developer

Atlassian

Managing Team

User Services


Extensis is used by Marketing to manage digital assets.

Application Attributes

Application Category

Website Applications

Service Name

Extensis

Audience

Marketing

Platform

Windows Server

Product Developer

Extensis

Managing Team

Network Systems


Image Proxy is a custom app used to integrate with social media

Application Attributes

Application Category

Website Application

Application Name

Image Proxy

Audience

Marketing

Funding Department

Information Systems

Platform

Web

Product Developer

EMU Application Development

Managing Team

Application Development


EMU has customized JICS to become the myEMU portal.

Application Attributes

Application Category

Website Application

Application Name

JICS

Audience

Faculty, Staff, Students, Retirees, Affiliates

Funding Department

Information Systems

Platform

Web

Product Developer

Jenzabar

Managing Team

Application Development


MachForm is used to create online forms.

Application Attributes

Application Category

Website Application

Application Name

MachForm

Audience

Marketing

Funding Department

Marketing

Platform

Web

Product Developer

Appnitro Software

Managing Team

Application Development


OU Campus is used to manage content on the EMU website.

Application Attributes

Application Category

Website Application

Service Name

OU Campus

Audience

Marketing

Funding Department

Marketing Services

Platform

Web

Product Developer

OmniUpdate

Managing Team

Application Develoment







Applications by Department













A system that provides users the ability to author and administer the creation and design of web content

Service Attributes

Service Category

Websites

Service Name

Web Content Management

Audience

Faculty, Staff

Service Cost

There is no charge for this service

Managing Team

Marketing Services

Applications

OmniUpdate


emu.edu

  • Information Systems is responsible for the domain, server and storage. 
  • Marketing is responsible for the content
  • OmniUpdate is used for cms.

emuroyals.com

  • IS is responsible for the domain.
  • Athletics is responsible for the content
  • PrestoSports is responsible for storage and cms.

emustories.com

  • IS is responsible for the domain and server.
  • Marketing is responsible for the content
  • DreamHost is used for storage and cms.

interfaithpeacecamp.org

  • IS is responsible fore the domain and server.
  • Center for Interfaith Engagement is responsible for the content
  • DreamHost redirects to emu.edu/interfaith/ipc

peacecolleges.com

  • IS is responsible for the domain and server.
  • Marketing is responsible for the content
  • DreamHost is used for storage and cms.

peacejusticestudy.com

  • IS is responsible for the domain and server
  • Marketing is responsible for the content
  • DreamHost is used for storage and cms.

shenandoahvalleybachfestival.org

  • IS is responsible for the domain and server
  • Bach is responsible for the content
  • DreamHost forwards to svbachfestival.org

sustainableclimatesolutions.org

  • IS is responsible for the domain and server
  • Sustainable Climate Solutions is responsible for the content.
  • DreamHost is used for storage and cms.

svbachfestival.org

  • IS is responsible for the domain
  • Bach is responsible for the content
  • DreamHost is used for storage and cms.

zehr-institute.org

  • IS is responsible for the domain.
  • Zehr Institute is responsible for the content.
  • DreamHost is used for storage.
  • OmniUpdate is used for cms.

zehrinstitute.org

  • IS is responsible for the domain.
  • Zehr Institute is responsible for the content.
  • DreamHost redirects to zehr-institute.org


Service Attributes

Service Category

Websites

Service Name

Web Domains

Audience

Faculty, Staff

Service Cost

Departments fund the entire cost of the domain

Managing Team

Application Development

Applications

There are no supporting applications associated with this service


The ability to collect responses via the web

Service Attributes

Service Category

Websites

Service Name

Web Forms

Audience

Faculty, Staff, Students, Affiliates

Service Cost

There is no charge for this service

Managing Team

Marketing Services

Applications

Google Forms, Machform