- Created by Jenni L. Piper, last modified on Jan 31, 2020
- Accounts & Access
- Communication & Collaboration
- Data & Servers
- End-Point Computing
- IT Support Resources
- Multimedia & AV
- Network & Telecommunications
- Security
- Teaching & Learning
- University Applications
- Websites
The process for getting EMU systems access depends on your role
Students
- Your EMU account will be created when you pay your tuition deposit or register for classes.
- You will receive your login information from the admissions office of your program.
- See the EMU Login Information page for a list of systems you'll have access to.
Faculty & Staff
- Your EMU account will be created when Human Resources enters your information into J1 as part of the hiring process.
- Your login information will be sent via Campus Mail to your department.
- You will need to setup 2-Step authentication on your EMU Google account within 14 days or you will be locked out.
- See the EMU Login Information page for a list of systems you'll have access to.
Sponsored (Affiliate)
- A Sponsored account is for someone needing access to EMU electronic resources that is not an employee.
- The department requesting the sponsored account should contact the Human Resources.
Guests
- Guests may access EMU wifi without an EMU account.
- Guests who need access to EMU computers will need to be sponsored by an EMU employee.
- The EMU employee may create an account for them at emu.edu/is/guest.
- Computer Access for Visitors
Alumni
- Alumni continue to have access to all their EMU accounts for one year after graduation.
- Notification of the account expiration will be sent prior to account removal. Graduates are responsible for archiving any mail or files they want to retain.
- Alumni can access myEMU for life. This gives access to their unofficial transcript.
Service Category
Accounts & Access
Service Name
Accounts
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
There are no supporting applications associated with this service
The EMU directory is located in my.emu.edu. All faculty, staff, students and emeriti are listed in the EMU directory. Users must be logged in to view student contact information.
Faculty & Staff
Updated contact information can be submitted at: https://my.emu.edu/ICS/Directory/Update_Employee_Info.jnz. Human Resources will review the change before it is published.
Office move information can be submitted at: https://helpdesk.emu.edu/jira/servicedesk/customer/portal/1/create/357.
Students
Updated contact information can be submitted at https://my.emu.edu/ICS/Directory/Update_Student_Info.jnz. The Registrar will review the change before it is published. Changes to EMU residence location information is managed by Student Life.
Service Category
Accounts & Access
Service Name
EMU Directory
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
There are no supporting applications associated with this service
Password Help
If you provide a mobile phone number, you can reset your password any time at http://password.emu.edu.
After Changing Your Royal Password
Royal Password Expiration Notice
Logging Into EMU Systems
All EMU systems will use your Royal password, EMU username or EMU email address for authentication. Two-step authentication is required on Google services for faculty and staff.
25Live
| AppStream
| Broadcast Email
|
Gmail
| Google Calendar
| Google Drive
|
Google Groups
| Helpdesk (Jira)
| Microsoft Office 365
|
Moodle
| myEMU
| Navigate
|
Panopto
| PaperCut
| Password Self-Service
|
Ricoh Multi-Function Devices
| Zoom
| Teamwork
|
TMA
|
Service Category
Accounts & Access
Service Name
EMU Login Information
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
An ID card is issued to each student, faculty and staff. This card is used for:
- Entry to residence halls
- Entitles students to free or discounted admission to all events sponsored by their activity fee including athletic events
- Films, performing art series, concerts and theater performances
The card is required for:
- Admission to the Dining Hall for those on a meal plan
- All transactions at the Business Office
- Checking out books in Hartzler Library
- Purchases at the University Bookstore
- Purchases at the Common Grounds.
Students are charged $15 for replacing lost cards.
Damaged cards are replaced at no charge.
Your EMU ID photo will be used for your EMU ID card and may also be used in the EMU web directory and Moodle, accessible only be current authenticated students and employees. You may request that it not be used for the EMU web directory and Moodle by completing the Personal Information Update Form on myEMU.
Service Category
Accounts & Access
Service Name
ID Card
Audience
Faculty, Staff, Students, Retirees, Affiliates, Guests
Service Cost
Students are charged $15 for lost cards
Managing Team
User Services
Applications
Cbord, ID Works, CS Gold
- Broadcast Messages
- Calendar
- Conference Calling
- EMU Alerts
- EMU Website
- Event Calendar
- Fax
- myEMU Portal
- Telephone
- Video Conferencing
- Voicemail
Broadcast Message System
The preferred method for sending broadcast messages is via the web application at www.emu.edu/broadcast. When you login and click New Message you will be presented with a list of the broadcast lists available to you. You can select as many as appropriate to reach your intended audience. Each list has a ? to the right of the name; clicking that will provide a brief description of the list.
You can also send to these lists via email. Sending by email is necessary if you wish to send an attachment (though attachments are not recommended). Within a few minutes after sending your message, you will receive a message asking you to confirm that you sent the message. This is to prevent inappropriate and malicious messages from getting through. You must confirm your message for it to be sent. If you wish to avoid the confirmation messages, use the web application.
When an email message is sent to a broadcast list and the size of the message exceeds 1MB, it will be rejected. There are ways you can reduce the size of the message, such as by using PDFs as attachments. PDF are more universally view able than application documents such as Word or Excel. Also, if the content of any document that is converted to PDF includes an embedded photo, reducing the size of the photo with a tool like Microsoft Office Photo Manager will go a long way toward reducing the size of the file. Pictures sized to 800 x 600 pixels or less are more than adequate for documents being exchanged in email.
Choose your audience carefully. Consider especially that everyone and all-students will reach an extremely diverse range of people including, for example, distance education students who may be far removed from campus. In general, it is best to select the list that most specifically target those to whom the message will be most relevant. If you believe your message needs to reach a large number of people and is not urgent, consider use of a web resource that is not email.
NOTE: After sending a broadcast message you will need to allow at least 15 minutes before you are likely to see your copy of the message arrive in your inbox. Depending on the load of the mail server and the number of names in the broadcast list it could take even longer. Do not resend the message just because you have not seen your copy. Contact the Helpdesk if you suspect there may be a problem. Sending the message again will likely result in two messages going to all the addresses on the broadcast list.
Sharing A File Through The Broadcast System
Other Email Services
Service Category
Communication & Collaboration
University Applications
Service Name
Broadcast Messages
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
Broadcast Message System, Google Groups, Sympa
EMU's calendar services are provided by Google. Your calendar is accessed at http://calendar.google.com using your EMU email address and Royal password.
Service Category
Communication & Collaboration
Service Name
Calendar
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Google Calendar
A conference calling service is available upon request to connect multiple people/locations. If you would like to use this service please fill out this form to request an account.
Conference Calling features:
- Individualized conference rooms
- Conference call passphrase for security
- Flexibility to start a conference from any telephone, computer or mobile device
- Live conference call controls for the moderator such as:
- Monitor participants in the call in real time
- Mute/Un-mute participants
Service Category
Communication & Collaboration
Network & Telecommunications
Service Name
Conference Calling
Audience
Faculty, Staff, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
CenturyLink Ready-Access
s |
EMU 's email services are provided by Google and come with unlimited storage. Your email is accessed at http://gmail.com using your EMU email address and Royal password. Faculty and Staff are required to use Google 2-Step Authentication to protect their email account.
Service Category
Communication & Collaboration
Service Name
Audience
Faculty, Staff, Students, Affiliates, Retirees
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Gmail
About EMU Alerts
EMU Alerts is a notification system capable of sending emergency notifications instantly and simultaneously to registered mobile phones and email addresses. EMU has contracted with Rave Mobile Safety as our EMU Alerts system provider.
EMU Alerts is an opt-out system. Mobile phone numbers and email addresses are automatically enrolled to the alert system. Instructions for opting-out are below.
Sending EMU Alerts
The EMU Alerts system is only used for urgent campus-wide messages authorized by a campus administrator who is a member of the President's cabinet. The system will be tested occasionally with appropriate advance notice to the campus.
In a typical year four to six messages are sent through the EMU Alerts system. The most common reason is for an alert is weather related class cancellation.
How we user your information
Only members of the EMU Crisis Management Preparedness Team (CMPT) and its designated agents will have access to the information. All information within the EMU Alerts system is private. We will never publicize your phone numbers or email addresses without your permission.
Refusing EMU alerts
If you do not wish to receive EMU Alerts messages please visit the employee update or student update form and select "No, I DO NOT want EMU Alert messages" for your mobile phone and/or non-EMU email addresses. EMU Alerts will always be sent to your EMU email address.
We encourage all faculty, staff and students to remain enrolled in EMU Alerts. Enrollment will ensure you receive notifications critical to your safety and well being.
Requirements
To receive EMU Alerts you'll need a phone that supports text (SMS) messaging or a non-EMU email address. Nearly all mobile phones support text messaging; home and office phones generally do not. Rave will not attempt to sent alert messages to non-supported phones.
Note that EMU Alerts are automatically sent to all EMU @emu.edu email addresses. Please do not enroll EMU email addresses in EMU Alerts.
Updating EMU Alerts information
To update your phone number or non-EMU email address--as well as other address and contact information--please visit the employee update or student update form.
Signing up others
Only faculty, staff and students are enrolled in EMU Alerts. However, you can enroll multiple phone numbers--including your parents', spouse's, etc. To enroll these numbers visit the employee update or student update form and add the phone number to the 'EMU alerts Additional Mobile Contacts' section at the bottom.
Service Category
Communication & Collaboration
Service Name
EMU Alerts
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
Rave, EMU Alerts Application
Web Work Team
The EMU website is designed, developed and maintained by the Web Work Team (WWT). This is a collaborative effort between marketing services and information systems. The team is made up of staff from both marketing and information services. The team plans and discusses issues related to the EMU website.
Web content for the public-facing website is maintained through a content management system (CMS) which the marketing department manages. Some departments have CMS users that have access to make limited changes to the content of department web pages. Users are trained by the web project manager and strategist and must understand and agree to support the policies and standards provided by the marketing department.
Service Category
Communication & Collaboration
Service Name
EMU Website
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
There are no supporting applications associated with this service
Events can be added to the EMU Events Calendar through 25Live. Contact Marketing Services if you want to add events to the web calendar.
emu.edu/events
Service Category
Communication & Collaboration
Service Name
Events Calendar
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
25Live
Access to Faxing
In order to fax you need access to your department's fax number. You can request access to your department's Shared Mailbox from the person who manages your fax number.
Receiving a fax
Inbound faxes will be delivered to your fax line's shared mailbox. Check your shared mailbox to view faxes sent to your fax number.
- Access a shared mailbox:
- In Gmail click on the EMU logo (beside your picture or initial) and you will see the shared mailbox in the list
Sending a fax - Attach PDF
Complete Setting up Windows Fax and Scan
Windows Fax and Scan > New Fax
- To: Enter the 10 digit phone number (Note: Please use numbers only)
- Cover Page: Select cover page created in Creating a cover page
- Attach file: Click on the paperclip and locate your PDF file
Sending a fax - Printing
Complete Setting up Windows Fax and Scan
Print your document to the printer Fax on fax.royals.emu.edu (also referenced as \\fax.royals.emu.edu\fax)
Windows Fax and Scan will open with your document automatically attached
- To: Enter phone number
- Cover Page: Select cover page created in Creating a cover page
- Attach file: Click on the paperclip and locate your PDF file
Setting up Windows Fax and Scan
Click on Start, navigate to the Windows Accessories folder and choose Windows Fax and Scan
- Click Tools > Fax Accounts > Add > Connect to a fax server on my network
- Enter: \\fax.royals.emu.edu
- Click next
- Click Done
- Control Panel > Phone and Modem
- Country: United States
- Area Code: 540
Creating a cover page
Add User Information: Windows Fax and Scan > Tools > Sender Information
- Full Name: Enter your name or your department's name
- Fax Number: Enter your Fax Number
- Create Cover page
Windows Fax and Scan > Tools > Cover pages... > New:
- Insert > Sender > Name
- Insert > Sender > Fax number
- Customize as desired
- Save and close out of the cover page window
Service Category
Communication & Collaboration
Service Name
Fax
Audience
Faculty, Staff
Service Cost
Fax lines are charged at the same rate as telephone lines
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
Accessing
Visit my.emu.edu in your web browser to access myEMU. Login at the top of the page using your Royal username and password.
If you don't know your Royal username and/or password contact the Helpdesk.
Once you've logged in, you'll notice some changes on the myEMU page. More tabs will available. each tab allows you to access a variety of information. Links to access personal information and logout also appear at the top right of the page.
After completing your session on the myEMU click on the logout link in the top right of the page.
Navigating
The two main means of navigation within myEMU are the tabs and left column. The tabs provide navigation to the main context areas like Academics, Accounts, or Employee Info based on your role in the myEMU community. The left column provides navigation within the main context areas to underlying pages.The My Pages tab is your space to configure as you like. We've configured it to look like the Home tab, but that's just a starting point.
Grades
To see your grades on the web:
- Login to myEMU using your Royal username and password.
- Click on the Academics tab, then the Student Tools page.
- Using the Grade Report portlet, select the term, then click the View Final Grade Report link.
Register
Registration is made available at select times during the year. To register for classes, you can go to the academics tab, click on student tools, and then click on add/drop course. This will only be available at certain times of the semester.
Service Category
Communication & Collaboration
Service Name
myEMU Portal
Audience
Faculty, Staff, Students, Affiliates, Retirees
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
JICS
- General Info
- Calling 101
- Call Parking
- Call Pick With Speed Dial Key
- Connect to Voicemail
- Connect to Voicemail From Another Phone
- Do Not Disturb
- Forward Phone
- Message Waiting Indicator (MWI)
- Missed Calls
- Put a Call on Hold
- Speed Dial Keys
- Speed Dial Keys With Presence
- Transfer a Call
- Transfer a Call to Voicemail
- 3 Way Conference
- Web Interface
- Phone Keys and Hardware
General Info
- System Numbers
- Voicemail - 4999
- Auto Attendant - 4000
- Web Interface
- You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into phone.emu.edu to obtain credentials OR contact the helpdesk.
- You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into phone.emu.edu to obtain credentials OR contact the helpdesk.
- Phone Model Identification
VVX Series | SoundPoint IP Series |
---|---|
Calling 101
Place a call:
Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button
When dialing external numbers you do not need to use 9 (though it will still work if you do)
- To dial an On Campus extension enter the 4 digit extension
- To dial Local numbers enter the 7 or 10 digit number
- To dial Long Distance enter the 10 digit number
- To dial International numbers enter 011 + <destination country code> + phone number
- Receive a call
- When the phone rings, lift the handset
- To answer in speakerphone mode press the Speaker button OR Answer soft button.
Call Parking
To use the Call Park feature you must request a Call Park Extension from the helpdesk
- To park a call:
- While a call is in session, Transfer the call to your Call Park Extension
- To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
- To retrieve a parked call:
- Dial *4 + Call Park Extension
- Special Note: When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension. This applies even if the call is transferred to a different user in between parks.
Call Pick With Speed Dial Key
You can pick a call on a speed dial key that you subscribed to presence on
Call rings on the other line
Press the line key
Lift handset
There is not a way to preview the caller before picking the call
Call pick with fail if you lift the handset prior to pressing the line key
Connect to Voicemail
Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone
Enter PIN number
If you do not know your PIN visit phone.emu.edu to set your PIN
Connect to Voicemail From Another Phone
Log into voicemail by dialing 4999 or by pressing Messages button on phone
Press # at Voicemail Greeting
Enter your extension
Enter your PIN
Do Not Disturb
When enabled all incoming calls will go directly to voicemail.
For VVX Phones
- Press the DND soft button to enable. Press again to disable
- For SoundPoint IP Phones
- Press the Do Not Disturb Feature Key to enable. Press again to disable
Forward Phone
You can forward your phone to voicemail so that incoming calls go directly to voicemail
To enable/disable DND see Do Not Disturb section above.
You can forward your phone to any number by using the Web Interface
Log into the phone.emu.edu
Click on the three bars in the upper left corner
Click on settings
Click on Call Forwarding
- Configure forwarding as desired
- Click the + sign to add a new forwarding rule
- Check the Active checkbox to enable the forwarding rule
- Set condition At the same time so that your desk phone will ring in addition to the forwarding number
- Set condition If no response so that the forwarding rule only applies if your desk phone is not answered
- In Forward to enter the destination number (10 digit number, no non numeric characters)
- Timeout is the number of seconds the destination phone will ring
- If forwarding rule has a longer duration than the extension ring duration, the caller will go to the destination phone's voicemail on an unanswered call.
- If forwarding to another extension on campus and you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule
- Set condition If no response
- In Forward to enter the destination voicemail box. 5 + four digit extension
Message Waiting Indicator (MWI)
The MWI lamp will illuminate when you have an unheard voicemail
- If you do not wish to use WMI you can disable it and only receive voicemail notifications. This setting can be configured in the web interface.
- Log into the phone.emu.edu
- Click on the three bars in the upper left corner
- Click on Settings
- Click on Personal Attendant
- Check the box for "Forward and Delete voicemail"
- Click Save
- Log into the phone.emu.edu
Missed Calls
You may see text at the top of your phone screen "1 missed call"
- To view and clear your missed calls simply press the down navigation key
- Upon viewing the list of missed calls the message at the top of your screen will go away.
- You can also clear the call list:
- Press the More soft key
- Press the Clear soft key
- Select from the list of All, Missed, Received, Placed Calls
- Press the Select soft key
Put a Call on Hold
While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Speed Dial Keys
To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password
Click on the three bars in the upper left corner
Click on Settings
Click on Speed Dials
Uncheck "Only use Group Speed Dials"
Click the plus sign and add a phone number or extension and add a name
Change the order of Speed dials by clicking the up and down arrows to the right of column
When changes have been made, click "Save and update phone(s)"
Speed Dial Keys With Presence
You can configure your speed dial keys with presence by checking the box "subscribe to presence" when configuring the speed dial.
You will be able to monitor the status of the other phone
Flashing Green - Call ringing
Solid Red - Call in session
Transfer a Call
For VVX Phones
- Dial the target extension
- Press Send soft button
While on a call press the Transfer soft button
- For SoundPoint IP Phones
- Press the Blind soft button
- Dial the target extension
- Press the Send soft button
- While on a call press the Trnsfer soft button
- If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
- While on a call place the caller on hold by pressing the Hold soft button
- Press the New Call soft button
- Enter the target extension and press the Send soft button
- Press the End Call soft button to end the call
- Press the Resume soft button to pickup the original caller
- Initiate the transfer as described above.
Transfer a Call to Voicemail
For VVX Phones
- Dial 5 and the target extension
- Press Send soft button
While on a call press the Transfer soft button
- For SoundPoint IP phones
- Press the Blind soft button
- Dial 5 and the target extension
- Press the Send soft button
- While on a call press the Trnsfer soft button
3 Way Conference
While on a call, press the More soft button, then the Confrnc soft button
Dial the next party to join the call
Press the Send soft button and wait for the party to answer
Press the More soft button, then the Confrnc soft button
Web Interface
Navigate to phone.emu.edu login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk). Features in the web interface include: view/delete voicemail, set voicemail PIN, set speed dials on your phone, review call history. Note that you must logout each time you are finished accessing the site.
Known issues:
- When trying to make a change you might receive the message "Feature not available, Please contact your administrator."
- Cause: Not having logged out previously when visiting the site
- Resolution: Click on the three bars, click LOGOUT
- At the prompt login again
Phone Keys and Hardware
VVX Series
SoundPount IP Series
Service Category
Communication & Collaboration
Network & Telecommunications
Service Name
Telephone
Audience
Faculty, Staff, Affiliates
Service Cost
There is a $10/month charge for each extension
Managing Team
Network Systems
Applications
Uniteme
EMU uses Zoom to enable virtual meetings and video calls. Each EMU computer has Zoom software installed on the desktop. You can join Zoom meetings by entering the meeting id you've been given.
If you would like additional information about using zoom, please browse the Zoom Help Center. There are many articles and video clips detailing the basic and more advanced features that zoom has to offer.
Zoom Rooms: There are several locations on campus setup for virtual meetings. These have surround sound, large screens and smaller space to enable more sound to be heard through mics.
When scheduling a Zoom meeting, use one of these rooms. If all the Zoom rooms are reserved, you will need to schedule in another room and request the mic and video equipment from the Helpdesk.
Location Recommendations for Zoom Video Conferencing
Service Category
Communication & Collaboration
Multimedia & AV
Teaching & Learning
Service Name
Video Conferencing
Audience
Faculty, Staff, Students, Affiliates
Service Cost
A basic account is free. A Licensed account is $30/year.
Managing Team
User Services
Applications
Zoom
Voicemail number - 540-432-4999
Setting up voicemail
- Use a web browser to set your voicemail PIN
Navigate to phone.emu.edu and login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk)
Navigate to: Menu (three bars icon) > Settings > User Settings > Voicemail PIN
Enter your new Voicemail PIN
Scroll down to the bottom and click “Save”
- On a phone dial the voicemail system number (see initial paragraph for the number)
- Enter the VM PIN that you set in step 2 and enter #
- Press 5 - Voicemail options
Press 1 - Record greetings
Press 1 - Record standard greeting
Press 2 - Record name
For a complete voicemail menu structure see:
Uniteme voicemail menu diagram
Accessing your voicemail
- Accessing your voicemail from a phone
- To access your voicemail from on campus:
- Dial the voicemail extension (see initial paragraph for the number)
- Enter your voicemail PIN
- Enter 1 to listen to new messages (see above for a complete menu structure)
- To access your voicemail from off campus:
- Dial the full voicemail number (see initial paragraph for the number)
- Enter your extension and press #
- Enter your voicemail PIN and press #
- Enter 1 to listen to new messages (see above for a complete menu structure)
- Accessing your voicemail from a computer
- An email notification will be sent by default. To configure email notifications:
- Log into phone.emu.edu
- Navigate to: Menu (three bars icon) > Settings > User Settings
- Under the "Voicemail" section you can
- Configure the email address
- Choose whether or not to attach an audio file
- Choose a second, "alternate" email address (and choose to include an attached audio file)
- Web interface
- Log into phone.emu.edu
- Navigate to: Menu (three bars icon) > Voicemails
Voicemail Retention:
- Voicemail recordings in the trash folder are retained for 5 days
- Voicemail recordings in all other folders are retained for 130 days.
Using alternate greetings:
- Record the message
- From the Main Menu press 5 for Voicemail Options
- Press 1 - record a message
- Select which greeting you would like to record
- Press 2 for an "Out of office" greeting
- Press 3 for an "Extended absence" greeting
- record the greeting
- Press 1 to playback the greeting
- Press 2 to accept the greeting
- Press 3 to delete and re-record
- Press * to cancel
- Choose the greeting
- From the Main Menu press 5 for Voicemail Options
- Press 3 to select a greeting
- Press 2 to choose the Standard greeting
- Press 3 to choose the Out of Office greeting
- Press 4 to choose the Extended absence greeting
- Press * to cancel
Transfer a call directly to a voicemail box
- Transfer the call as you normally do with the number 5 prepended to the extension (eg. 54357)
Uniteme web interface bugs/known issues
The web interface in Uniteme offers many great features. While we are excited to offer these to campus, we want to note that the interface has a few bugs. The underlying log for setting your voicemail PIN is stable so we have offered access to the interface for this purpose.
- Open phone.emu.edu in new tab
- Symptom - if you open phone.emu.edu in a new tab you may see the message "Feature unavailable please contact your administrator."
- Resolution - Click on the three bars, Logout. Then log back in.
Service Category
Communication & Collaboration
Network & Telecommunications
Service Name
Voicemail
Audience
Faculty, Staff
Service Cost
There is a $10/month charge for each extension
Managing Team
Network Systems
Applications
Uniteme, phone.emu.edu
- Data Backup Solutions
- Databases
- Data Transfers
- File Storage
- Firewall
- Remote Access
- Servers
- Student Information System
- Technology Facilities
Service Category
Data & Servers
Service Name
Data Backup Solutions
Audience
Faculty, Staff, Students, Affiliates,
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
CommVault
Managing databases keeping them running safe, effective and efficient. Database services include installation of database software and patches, backup and recovery, security, and performance tuning.
Service Category
Data & Servers
Service Name
Database Management
Audience
J1 Users
Service Cost
There is no charge for this service
Managing Team
Student Information Systems
Applications
SQL Server Management Studio (SSMS)
IS will facilitate the transfer of data from the Student Information System to other platforms. Here is a list of the current transfers:
Medicat
Cbord
Cashnet
Navigate
EAB
Safe Colleges
Maxient
25Live
Rave
Jira
Event Attendance
Faculty Loading
Fitness Center Membership Tracking
Post Office Package Tracking
Salesforce
TMA
Service Category
Data & Servers
Service Name
Data Transfers
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Network Systems
Student Information Systems
Applications
SQL Server Management Studio (SSMS)
EMU provides cloud storage through Google Drive. This is the official cloud storage for EMU files.
Faculty, staff and students have access to Microsoft OneDrive. This should be used for personal files only.
EMU-owned computers running Mac OS X should have shortcuts on the desktop. If they are not available or you are using a non-EMU owned computer use the following instructions:
- Download the mapping scripts here: EMU Network Drives_Mac OSX.zip
- Double click the downloaded zip file to extract the scripts.
- On the latest Mac OSX operating systems apple doesn't allow these scripts to run as they are from an unidentified developer. If you get a warning like
“() Drive” can’t be opened because it is from an unidentified developer" complete steps a - d.
- Open the Terminal Application.
- The the following command and hit enter: sudo spctl --master-disable
- Enter your computer admin password and hit enter (note: your password characters will be invisible)
- Now Proceed to step 4 but open all of them. Once each has been opened once, use terminal again to run this command: sudo spctl --master-enable. Your computer will now be ok with running the drive mapping scripts.
- Double click the script corresponding to the drive you want to access:
- Home (P)
- Department (G) - will list all departmental drives you have access to.
- Shared FacStaff (Z)
- Classdata (V)
- Enter your Royal username and password if prompted
Accessing EMU network files
Instructions for accessing data stored on network drives from off-campus (EMU-owned and non-EMU-owned computers) or from on-campus (non-EMU owned computers only):
Student file organization
Windows | Mac name | Description | Backed up |
G: | department or club name in the data folder on the userdata volume | Used by student groups to share data within the group | Yes |
P: | username in the Users folder on the Home volume | Used to store personal data | Yes |
V: | classdata folder in the Userdata volume | Used by professors to share data with students Read only access (controlled by professor) | Yes |
Faculty staff file organization
Windows | Mac name | Description | Backed up |
G: | department name in the data folder on the userdata volume | Used by departments to share data within the department | Yes |
H: | department name in the data folder on the userdata volume | Used to share data from another department, by request | Yes |
P: | username in the Users folder on the Home volume | Used to store personal data | Yes |
V: | classdata folder in the ST:Userdata volume | Used by faculty to share data with students, by request | Yes |
Z: | shared folder in the Userdata volume | Used by faculty/staff to share data with other faculty/staff | Yes |
Data Protection
A file cannot be restored unless it is backed up. Files save to EMU network drives are backed up. Information systems cannot back up files saved on your desktop or laptop computer. Hard drives and USB flash drives can and do fail. Cloud storage may be used in accordance with information systems policy. We strongly recommend saving files on network drives whenever possible. If you do have important files that you do not save to the network, be sure to keep copies on more than one storage device.
Make sure that you do not leave documents on the network open, as open files cannot be backed up. You may want to logout or turn off your computer every night. If you need to use files during the backup times listed below and you are concerned about not having a backup, keep copies of those files on your computer and at least one additional external storage medium.
If you have access to multiple departmental G drives, you're used to seeing multiple drive letters, each corresponding to a department drive
With the upcoming change, your H drive will look a little different. If you didn't have an H drive before, you'll get a new one
Inside will be all the departmental G drives you have access to
EMU-owned computers running Windows should automatically map the network drives that you have access to. For access from a non-EMU owned computer use the following instructions:
- Download the Windows drive mapping script.
- Double click the script to run it.
- Enter your Royal username and password, click "ok". When the password prompt disappears your network drives will be available.
Note: The H drive will list all departmental drives you have access to.
Service Category
Data & Servers
Service Name
File Storage
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
VMWare virtual SAN, Google Drive
Fortinet protects EMU's internal network from threats on the global internet.
Service Category
Data & Servers
Service Name
Firewall
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
Fortinet
Most applications including J1 and network drives (select the File Explorer app) are available in EMU Appstream. We encourage all users to use this service first. Most users will be able to work remotely using only AppStream.
If you need EMU network access from off-campus this can be accomplished via the EMU VPN service. Below you can find downloads for Windows and Mac OSX.
Downloads:
Windows - WindowsFortiClientSetup_6.0.9.0277_x64.exe
Mac OSX - FortiClient_6.0.9.162_macosx.dmg
ChromeOS - Use the Google Play Store and search for "FortiClient VPN"
iOS - Use the Apple Store and search for "FortiClient VPN"
Android - Use the Google Play Store and search for "FortiClient VPN"
Additional detailed setup instructions are linked below which include steps to connection to network drives on Windows and Mac.
Fortinet VPN Instructions for Mac
Fortinet VPN Instructions for Windows
Fortinet VPN Instructions for ChromeOS
Service Category
Data & Servers
Network & Telecommunications
Service Name
Remote Access
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
Cisco AnyConnect, Fortinet
You can access your EMU Network file storage using EMU Fortinet Client VPN and the Royals mapping script
EMU has Windows and Linux servers. 70 production servers both physical and virtual.
Service Category
Data & Servers
Service Name
Servers
Audience
Information Systems
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
Windows Server, Linux
EMU uses Jenzabar for its Student Information System.
Service Category
Data & Servers
Service Name
Student Information System
Audience
Faculty, Staff,
Service Cost
There is no charge for this service
Managing Team
Student Information Systems
Applications
J1 desktop, J1 web, JICS
EMU maintains server rooms and network closets. Contained in these facilities are equipment adequate to provide power, ventilation, climate control, monitoring. EMU's main technology facility has a generator and fire suppression system.
Service Category
Data & Servers
Network & Telecommunications
Service Name
Technology Facilities
Audience
Information Systems
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
- Amazon AppStream
- Application Deployment
- Computing Devices
- Imaging Devices
- Loaner Equipment
- Mobile Devices
- Operating Systems
- Personal Devices
Access the application catalog here! → emu.edu/appstream
Amazon AppStream is available as a service for all faculty, staff, and students to access EMU Apps anywhere, anytime, and from any device, including personal computers. Click on an app and sign in with your ROYALS username and password to get started. Network storage is accessible from within AppStream apps.
Appstream: Access to network storage and Google Drive
Appstream: Applications List
Appstream: Accessibility Features
Service Category
End-Point Computing
Service Name
Amazon AppStream
Audience
Faculty, Staff, Students, Affiliates, Retirees
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
AWS
EMU Applications
On every EMU workstation there is an icon on the desktop labeled EMU applications. Double click this icon to see a list of applications available for install. In this list there is an entry labeled "Ninite Application Update Standard". Highlight this entry and choose Install at the top. When prompted click download, then run. This will update any applicaiton that came pre-installed, includuing but not limited to Mozilla Firefox, Chrome, Java, Adobe products, Cute PDF, VLC Player etc.
IMPORTANT: Any program needing an update must be closed at the time this is run or it will not update. Updating may take up to 25 minutes to complete. This section doesn't apply to Jenzabar J1 updates.
JAMF
JAMF is used to manage Mac computers and deploy software.
PDQ
PDQ is used to manage Windows lab computers and deploy software.
SCCM
SCCM is used to manage Windows employee computers and deploy softare.
Service Category
End-Point Computing
Service Name
Application Deployment
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
JAMF, PDQ, SCCM
Information Systems (IS) manages over 800 computer for the EMU community. These are used by Faculty, Staff and student computer labs. Our current policy requires IS to provide a standard desktop computer to every faculty member and all staff members who have jobs that require access to a computer. The computer is provided for employees to complete their job requirements. It is not a replacement for a personal computer. All software installed on EMU computers needs to be legally licensed.
Desktops
A standard desktop for faculty and staff is either a Mac Mini or a Dell Optiplex desktop computer. It is the choice of the employee. Standard desktops can be procured by IS with adequate warranty coverage for about $800.
Laptops
If a faculty or staff member prefers to have a laptop, IS is willing to facilitate the upgrade of a desktop to a laptop, provided the department funds the amount over $800. The current standard laptop configurations are an Apple MacBook or a Dell Latitude. IS can procure these laptop computers for about $1,800 - $2,000 (so the department would need to cover $1,000 - $1,200). This cost includes a full three year warranty.
Any faculty or staff interested in pursing a laptop option should contact the Helpdesk to begin the process.
Additional Computers
IS has the responsibility to provide one computer for each full-time faculty and staff who requires a computer to perform their assigned job responsibilities. Any technical resources beyond one standard computer need to be funded by the department of the employee requesting the additional resources.
If a four-year old computer will meet the needs of the employee, then a computer will be provided with no extra charge. However if there are specific requirements for the computer or a newer model is needed then the department will need to fund the full purchase cost.
Chromebooks
Chromebooks come in a portal form factor similar to a laptop. They use less power which results in longer battery life. Chromebooks run Chrome OS, this gives users access to anything that is available via a web browser.
Mobile Devices
EMU has standardized on iPads for tablets. If you are thinking about getting a tablet check out Mobile Devices.
Service Category
End-Point Computing
Service Name
Computing Devices
Audience
Faculty, Staff, Affiliates
Service Cost
There is no charge for desktops. Departments will be asked to partially fund laptops and fully fund additional devices.
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Multi-Function
- Ricoh multi-function devices are leased from Ricoh for four years.
- IS determines the location where devices are placed.
- PaperCut is utilized to manage cost allocations for departments.
- Finishing capabilities will be added upon requests.
- Multi-function devices that are under-utilized will be moved or funded by the department.
- Location of Ricoh Multi-Function Devices
Printer
- HP printers are purchased as needed.
- IS determines the location where devices are placed.
- PaperCut is utilized to manage cost allocations for departments.
- Locally connected printers are fully funded by the department including consumables.
- A raspberry pi device may be added to allow access to the Royal Printer.
- Print on Campus
- Royal Printer
Scanner
- Scanning is available on every Ricoh multi-function device.
- Locally connected scanners are fully funded by the department.
Service Category
End-Point Computing
Service Name
Imaging Devices
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
The cost of imaging is charged back to the department or user.
Managing Team
User Services
Applications
PaperCut
Reserving Equipment
Faculty/Staff can reserve Helpdesk equipment by going to emu.libcal.com or by contacting the Helpdesk.
- Standard check-out times for all equipment is two weeks for students and a semester for faculty and staff.
- Broken or lost equipment will be charged to the student or department account for faculty/staff for the replacement cost
- Fines
Renewal late-fee is $5/day until the item is renewed
Late fee is $5/day until the item is returned
EMU Equipment is for EMU events only and not available for rent.
Equipment Available
The complete catalog of equipment can be found at: emu.libcal.com
- Chromebook
- Inflatable Screen
- Portable Bluetooth Speaker
- Portable PA System
- Presentation Clicker
- Projector
- Tripod
- USB Microphone
- Webcam
Service Category
End-Point Computing
Service Name
Loaner Equipment
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
LibCal
EMU Owned vs. Personally Owned
Employees that are assigned mobile technology must understand the following about EMU owned mobile devices:
- The device is owned by EMU for their use while they are an employee at EMU.
- EMU can confiscate technology at any moment (when requested by administration or for network security).
- Personal data can be stored on it, but it is the employee's responsibility to back it up.
- Personal data may be lost at any moment due to hardware failure. EMU will not use resources to recover personal data.
- If the device is lost or stolen, Information Systems should be notified immediately to determine the extent of data breach. Information Systems may erase the contents of the device remotely.
- The employee should take reasonable precautions to prevent theft or accidental damage to the device.
- The employee is the primary user of the device. It is not appropriate to allow family members prolonged access to the device.
- EMU devices are managed devices and may behave differently than your personal devices.
- EMU management software will take inventory of software/applications installed on the device.
- EMU equipment is labeled and tracked in a central database.
- Information Systems will provide support for the device and facilitate repairs and warranty claims.
Employees that use personally owned mobile devices should understand the following:
- EMU software or applications cannot be installed on personally owned devices.
- EMU confidential data cannot be stored on mobile devices (tablets, laptops, flash drives, external hard drives) or in cloud applications like Dropbox.
- WebVPN is the recommended solution for connecting personally owned devices to EMU VPN resources. (Exceptions can be directed to the Director of Information Systems.)
EMU Owned iPads
If your department would like to purchase an iPad here is the information Information Systems needs to make the purchase:
- What account number will be used for the purchase?
- Which model?
- How much storage?
- Wifi only (EMU does not pay for data plans. Questions can be directed to the VP of Finance.)
- What accessories do you want purchased? (cover, keyboard...)
- AppleCare will not be purchased unless you explicitly ask for it to be purchased. Your department accepts financial responsibility for any costs associated to accidental damage.
Service Category
End-Point Computing
Service Name
Mobile Devices
Audience
Faculty, Staff
Service Cost
Departments fully fund the purchase of a mobile device.
Managing Team
User Services
Applications
JAMF
We provide the following operating systems on EMU devices:
- Chrome
- iOS
- Mac
- Windows
Service Category
End-Point Computing
Service Name
Operating Systems
Audience
Faculty, Staff, Students, Affiliates,
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Chrome, iOS, Mac, Windows
Personal devices can be connected to the EMU wireless network. Instructions for connecting your device can be found at:
- Connect a computer, phone, or other device to the EMU Wi-fi
- Connect a Game Console, Smart TV or Streaming Device
- Personal Routers and Wireless Access Points
- Wireless Printers
The Helpdesk can assist with connecting your device if you encounter problems. The Helpdesk does not assist with hardware or software issues on personal devices.
A list of local businesses that provide tech support can be found at:
Service Category
End-Point Computing
Service Name
Personal Devices
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
iOT Registration
- Application Development
- Creation Care
- Hardware Procurement
- Helpdesk
- IT Consulting
- IT Training
- Lancaster Helpdesk
- Project Management
- Reporting Services
- Software Procurement
Custom applications are to support essential EMU business processes.
Faculty and staff can submit a request for a custom application. Each request will be reviewed and processed. Not all requests will be approved.
Service Category
IT Support Resources
Service Name
Application Development
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
Source Code Management
IS Initiatives
IS contracts with vendors to safely recycle used equipment
IS makes extensive use of server virtualization, a technology that saves energy by reducing hardware requirements.
IS purchases computers and monitors that are rated highly for their energy conserving qualities.
The technology vendors used by EMU are committed to using conflict-free resources. See Conflict Free Campus Initiative.
IS has standardized on recycled paper in the computer labs and recommends departments use recycled paper.
IS has standardized on duplex printing.
IS has implemented settings to automatically hibernate computers after a period of inactivity.
IS cascades computers to maximize their usefulness to EMU.
Service Category
IT Support Resources
Service Name
Creation Care
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
User Services
Network Systems
Applications
There are no supporting applications associated with this service
EMU procures and administers technology systems and components centrally. IS should be included in any discussion to procure technology.
EMU provides the following equipment for all EMU employees
Computer | Keyboard (wired) | Monitor | Mouse (wired) |
Mouse Pad | Multi-Function DeviceIn a central location | Telephone | Voicemail |
Department funded equipment, IS purchases
Chromebook | Digital Sign | Fax | Laptop |
Microphone | Monitor Stand | Monitor (2nd) | Projector |
Speakers | Tablet | Telephone Hands-free Headset | Webcam |
Wireless Keyboard | Wireless Mouse |
Service Category
IT Support Resources
Service Name
Hardware Procurement
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Location
The Helpdesk is located on the lower level of Hartzler Library:
Contact
You can contact the Helpdesk several ways:
- portal: emu.edu/helpdesk
- email: helpdesk@emu.edu
- phone on campus: 4357 (HELP)
- phone off campus: 540-432-4357
- stop by: The Helpdesk is located on the lower level of the Hartzler Library
Hours
Starting Fall 2020, Helpdesk will be open for service by appointment only 9-12 and 1-4 Monday-Friday.
Request a Helpdesk Appointment
Service Level Agreement (SLA)
SLAs document an expected level of support provided by Helpdesk.
Personal Devices
Helpdesk staff have limited time resources, we are not able to assist with personal devices.
Remote Support
We utilize Splashtop SOS for Remote Support.
Emergency problems
During regular business hours, report computer related emergencies or outages to the Helpdesk.
Outside normal Helpdesk hours: IS technicians are available for incidents of extreme emergency. If you believe the problem you are encountering warrants bringing a technician on campus (from as much as 15 miles away) you may call the IS emergency number (on campus 4541, off campus 540-432-4541). You will be prompted to leave a voicemail and a text message will be sent to a member of Information Systems who will decide what type of emergency assistance is needed.
Service Category
IT Support Resources
Service Name
Helpdesk
Audience
Faculty, Staff, Students, Affiliates, Retirees, Guests
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Jira Service Desk, Confluence
Information Systems provides consulting on leveraging EMU technologies.
Consulting can include but is not limited to:
Audio Visual | Data Management | Data Security | EMU Applications |
Hardware | MS Office 365 | Software | |
Workflow |
Service Category
IT Support Resources
Service Name
IT Consulting
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
Information Systems
Applications
There are no supporting applications associated with this service
Information Systems can provide training on some of EMU technologies.
25Live | Audio Visual | Hardware | |
Infomaker | J1 | Moodle | MS Office 365 |
Panopto | Zoom |
Service Category
IT Support Resources
Service Name
IT Training
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Information Systems
Applications
There are no supporting applications associated with this service
Service Category
IT Support Resources
Service Name
Lancaster Helpdesk
Audience
Lancaster Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Several IS staff have been trained in project management principles. When IS is involved with implementing hardware or software, they will provide project management for the implementation.
Service Category
IT Support Resources
Service Name
Project Management
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Information Systems
Applications
Jira Service Desk, Teamwork
Student Information Systems provides reporting services to assist faculty and staff with retrieving J1 data. You can request a report at: Request a J1 Report
Service Category
IT Support Resources
Service Name
Reporting Services
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Student Information Systems
Applications
Infomaker, SSRS
Software at EMU is centrally managed. IS will assist with negotiations, acquisition and management of licenses. By having central management, IS is able to advocate for strategic solutions that brings the most benefit to EMU.
Here is the process for software purchases:
- Contact IS to see if its something we already own
- Include IS in demos of the software
- Develop a proposal including information on how the software will bring value to EMU and how it will be funded
- Present the proposal to the Software Task Force
- A decision will be made by the Software Task Force
Once the software is approved IS will negotiate, purchase the software and work with you to develop an implementation plan.
Service Category
IT Support Resources
Service Name
Software Procurement
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Content for EMU digital signs is handled by the department sponsoring the sign. Information Systems will assist with purchasing and installing the digital sign.
The sponsoring department will cover all costs.
Digital Sign with Web Based Content | Average Cost | Digital Sign with Touchscreen Content | Average Cost |
Television(Actual cost based on the size of the tv) | $400 | Touchscreen Display | $1500-$2000 |
Chromestick | $125 | Computer | $800 |
Accessories | $100 | Accessories | $100 |
Facilities labor (estimate) | $100 | Facilities Labor (estimate) | $100 |
IS consulting & labor (estimate) | $100 | IS consulting & labor (estimate) | $150 |
Prices are estimates only for budgeting purchases
Service Category
Multimedia & AV
Service Name
Digital Signage
Audience
Faculty, Staff, Students
Service Cost
Departments cover all costs of the digital sign
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Event services are available for all EMU faculty, staff and students. We are here to support your efforts toward the mission of the university. Due to limited resources, AV services are only available for a fee.
Requesting Service
Complete the request form for Event Services
Pricing
Rates will increase to $50/hour on July 1, 2020.
Hourly Rate (Business Hours) | $20/person hour |
Hourly Rate (Off Hours) | $40/ person hour |
Expedite Fee (Less than 5 business days notice)* | $60 |
NOTE: On July 1, 2020 pricing will change to $50/hour.
Expedite Fee
The expedite fee will be applied to any request for a service on a specific date/time with less than 5 business days notice.
Required
Due to the complexity of equipment IS Event Services are required for Lehman Auditorium and Martin Chapel.
Self-Service
Self-service equipment can be reserved at http://emu.libcal.com.
Recommended Locations
Location Recommendations for Zoom Video Conferencing
Location Recommendations for Conference Calls
Service Category
Multimedia & AV
Service Name
Event Support
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
$20/hour during business hours
$40/hour off hours
$60 Expedite Fee
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Information Systems records events as a part of Event Support. This means that IS is at the event to run sound.
If a video recording is desired when IS is not running sound, you may checkout a video camera from the Helpdesk or work with IS to bring in a videographer.
Service Category
Multimedia & AV
Service Name
Video Recording
Audience
Faculty, Staff, Students
Service Cost
$50/hour Videographer
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Provide authoritative DNS server for emu.edu domain so EMU resources can be reached via the internet. We also provide DNS lookup capability for internal resources who are trying to reach a device on the internet.
Service Category
Network & Telecommunications
Service Name
Domain Name System
Audience
Information Systems
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
IS maintains and provides dynamic IP address assignments for all internal network devices.
Service Category
Network & Telecommunications
Service Name
Dynamic Host Configuration
Audience
Information Systems
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
EMU provides a high capacity network that connects WCSC, Lancaster and Harrisonburg. The network backbone has the capacity of 10Gbps (gigabits per second), and building connectivity range from 1 Gbp to 10 Gbps speeds. EMU has two fiber links to campus.
Service Category
Network & Telecommunications
Service Name
Internet Access
Audience
Information Systems
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
Information Systems recommends wired ports for EMU office computers.
Service Category
Network & Telecommunications
Service Name
Wired Network
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
Full Coverage
- Residence Halls
- Classrooms
Partial Coverage
- All buildings
No Coverage
You may be able to connect to wireless close to buildings, but we do not support coverage outside.
- Outside
Service Category
Network & Telecommunications
Service Name
Wireless Network
Audience
Faculty, Staff, Students, Affiliates, Guests
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
Aruba
- AntiVirus
- Copyright Infringement
- Endpoint Encryption
- Google 2-Step
- Multi-Factor Authentication
- Security Consulting
- Security Education
- Security Incident Response
- SSL Certs
In order to ensue that your computer and others on the network are protected against viruses. EMU requires an anti-virus program that is updated at least monthly and is operational at all times while your computer is connected to the network.
Here are some free options:
Virus warnings
Most email virus warnings are actually hoaxes. Check a list of hoax warning to see if the virus is listed.
Hoax or not, do not forward virus warning emails. Just hit delete.
Virus and malware protection at EMU
Information systems is committed to protecting users, data and the network from viruses and other malware. The following mechanisms are in place to ensure it:
- Up to date anti-virus is required on all computers
- All servers run anti-virus software and scan files when they are accessed
- All inbound email is scanned for viruses and other malware
Protecting your computer
All EMU Windows computers have Microsoft Security Essentials and guests are required to have a functioning anti-virus client to gain access to the EMU network.
Practice safe emailing:
- Adopt a skeptical attitude. If you don't know something to be virus-free, assume it isn't. Always save attachments before opening. This will allow your anti-virus software to detect a virus or other malware. There is not reason to send an .exe file; if you receive one, delete it.
- Do not open any files with a double file extensions, (e.g. iamavirus.txt.vbs). Under normal circumstances you should never need to receive or use these.
- If you have to work at home, ensure that you follow the same procedures as you do at work. Viruses can easily be introduced into the institutional network along with work that has been done on a home computer.
Keep your computer up to date. All EMU computers automatically check for operating systems updates. You can configure your personal computer to do the same.
Service Category
Security
Service Name
AntiVirus
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Fortinet Endpoint Protection, Windows Defender
When Information Systems receives notice of an alleged violation of U.S. copyright law:
Information Systems will research the alleged violation; and will identify and document the user associated with it.
Information Systems will notify Student Life and the student about the violation. The notice to the student will be sent to the student’s EMU-provided email address.
Student Life will meet with the student to explain the situation and require that the student remove the software and/or intellectual property that violates copyright law. The student will sign the statement below.
The student will bring their device(s) to the Information Systems Helpdesk for verification that the software and content has been removed.
After verifying that the student has met with Student Life and removed any software and content that violate U.S. copyright law, Information Systems will remove the restriction on the student’s internet access.
- Information Systems and Student Life will keep documentation on the actions that were taken. The first incident will not be recorded in the student’s discipline file. Subsequent incidents will be recorded in the student’s discipline file and the student will need to pay $25 to have the internet access restriction removed.
Service Category
Security
Service Name
Copyright Infringement
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Information systems
Applications
There are no supporting applications associated with this service
All EMU laptops have full-disk encryption.
Service Category
Security
Service Name
Endpoint Encryption
Audience
Faculty, Staff, Affiliates
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Bitlocker, Filevault
2-Step Verification is required for all EMU faculty and staff email accounts. 2-Step Verification requires users to provide their password and a code (the "second step") when logging in. This code is most commonly delivered to your cell phone, however there are other options if you don't have or don't want to use a cell phone. With 2-Step Verification enabled, even if someone has your password, they can't get in because they don't have access to your "second step".
First: Enroll in 2-Step Verification
Instructions for setting up 2-Step Verification
Visual instructions for setting up 2-Step Verification
Video instructions for setting up 2-Step Verification
Second: Add Additional Second Steps
Additional second steps ensures that you can always access your account. There may be times when you do not have your primary second step. In these cases, you can use an alternate second step to sign in.
Third: Sign in using 2-Step Verification
When signing in with 2-Step Verification, enter your email address and password. Google will prompt you for 2-Step Verification; it will show you which method it is using to contact you.
- Security Key - Insert the Security Key into the USB port when prompted. Tap the blinking light.
- Backup Codes - Enter the backup code when prompted. Each code can only be used once.
- Google Prompt - Approve the login when prompted on your smartphone.
- Google Authenticator - Open Google Authenticator and enter the verification code displayed.
Frequently Asked Questions
Why is EMU requiring faculty and staff to enable 2-Step Verification?
To protect EMU accounts and information secure. Your EMU account has access to your personal information, the loss of which could result in identity theft. Additionally some faculty and staff have access to confidential information about faculty, staff and students. Protecting this information is very important.
Will I need to enter a code every time I login to my EMU Google account?
No. The first time you sign in on a computer it will require 2-step verification. After that, the computer (and browser you used) is remember for approximately 30 days. After 30 days, you will be required to go through the 2-step verification process again. If you sign in from a new location, you will be required to go through the 2-step verification process again.
I don't have a smart phone, will it still work with 2-Step Verification?
Yes, "dumb" phones can verify sign-ins by text message or voice call. In both cases you need a landline or cell coverage.
I don't have a cell phone. How do I setup 2-Step Verification?
You can set up 2-Step Verification to use your office or home phone (or both). When setting it up, you do need to be by a phone. You can also use a security key or backup codes for when you are not near a phone.
I'll be traveling abroad. What do I need to do?
There are several options for 2-Step Verification usage overseas.
- Authenticator app - Requires access to wireless
- Backup codes
- Security key
Contact the Helpdesk to determine the best setup for your situation.
Do I need 2-Step Verification when I use classroom computers?
Yes and no. When signing in to a classroom computer you do not need a verification code. However, if you want to use any Google services you will need a verification code. Contact the Helpdesk to determine the best setup for your situation.
Service Category
Security
Service Name
Google 2-Step
Audience
Faculty, Staff, Students, Affiliates,
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
Google Apps for Education
Multi-Factor Authentication (MFA), sometimes referred to as 2-Step Verification (2SV) is required for access to various EMU services. MFA accompanies your password in the authentication process, adding a second method of verification to make sure only you can sign in with your username. With MFA enabled, even if someone has your password, they can't get in because they don't have access to your "second step".
Services requiring MFA
Service | URL | MFA required for Faculty and Staff | MFA required for everyone else |
---|---|---|---|
Microsoft O365 | https://office.com | IS Staff only | No |
1. Enroll in MFA
To get started, visit the following enrollment page: https://account.activedirectory.windowsazure.com/proofup.aspx?whr=emu.edu
Sign in with your email address and password. You will be prompted with the popup "More information required". Click Next to proceed
Choose which method you would like to set up, either a verification code from the mobile app or a verification notification.
Download the Authenticator app and follow the instructions in the popup titled "Configure mobile app"
2. Use MFA to sign into EMU services
When signing into a service that requires MFA, enter your email address and password. You will be prompted to use either of the following steps, depending on which you set up in step 1.
- Notification - Approve the login when prompted on your smartphone.
- Mobile App Verification Code - Open your Authenticator app and enter the verification code displayed.
Information Systems provides consulting on security matters as requested.
Protecting Yourself Against Phishing
Service Category
Security
Service Name
Security Consulting
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
Information Systems provides education on security practices.
Service Category
Security
Service Name
Security Education
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Information Systems
Applications
There are no supporting applications associated with this service
Security incidents should be reported Information Systems within one hour. Time is critical during an active incident, and reporting an incident promptly will allow more time for Information Systems to identify the root cause and implement measure to contain the threat.
Service Category
Security
Service Name
Security Incident Response
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
IS manages all SSL certificates for emu.edu. SSL certificates are used to protect EMU online services.
SSL is the encryption of data in transit for EMU services.
Service Category
Data & Servers
Security
Websites
Service Name
SSL Certs
Audience
Information Systems
Service Cost
There is no charge for this service
Managing Team
Network Systems
Applications
There are no supporting applications associated with this service
- Anti-Plagiarism
- Attendance Tracking
- Blogs
- Classroom Technology
- Computer Labs
- Consulting
- Course Evaluations
- Data Analysis
- Learning Management System
- Lecture Capture
- Online Learning Interaction (VoiceThread)
- Reference Management
Turnitin is a plagiarism prevention services that helps educators prevent plagiarism by detecting unoriginal content in student papers.
Service Category
Teaching & Learning
Service Name
Anti-Plagiarism
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Turnitin
Instructors can track attendance for students. More information can be found at: Moodle FAQs
Service Category
Teaching & Learning
Service Name
Attendance Tracking
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
There are no supporting applications associated with this service
Blogs for faculty & staff are available upon request.
Service Category
Teaching & Learning
Service Name
Blogs
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Application Development
Applications
There are no supporting applications associated with this service
Classroom Technology Terminology
Full System
| Lite System
| Zoom ReadyCamera and mic at the podium that can be used for Zoom. This works best when the speaker is at the front of the room. | Zoom room
|
Document CameraAn overhead camera that projects whatever object or book is below the lens. | SMART BoardAllows the presenter to interact with the projected image. Technology is located in the white board. http://www2.smarttech.com/st/en-US/Products/SMART+Boards/Front+Projection/600+Series/Default.htm | Interactive ProjectorAllows the presenter to interact with the projected image. Technology is located in the projector. |
Classroom Technology Training Videos
Classroom Technology at a Glance
Classroom Technology By Building (with pictures)
Classroom Technology - Campus Center (CC)
Classroom Technology - Discipleship Center (DC)
Classroom Technology - Esther K Augsburger Art Center (AC)
Classroom Technology - Martin Store (MS)
Classroom Technology - Northlawn (NL)
Classroom Technology - Lancaster Campus (LC)
Classroom Technology - Lehman Auditiorium (LA)
Classroom Technology - Roselawn Academic (RLN)
Classroom Technology - Rutt Annex E (RT-E)
Classroom Technology - Rutt House (RT)
Classroom Technology - Sadie Hartzler Library (LB)
Classroom Technology - Seminary Building (SB)
Classroom Technology - Suter Science Center (SSC)
Classroom Technology - University Commons (UC)
Service Category
Multimedia & AV
Teaching & Learning
Service Name
Classroom Technology
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Global Viewer Enterprise
Kiosk Computers: located in general areas for quick access to email or printing | |||
---|---|---|---|
Campus Center first floor | Hartzler Library third floor | Roselawn Academic second floor | Roselawn Academic third floor |
Suter Science Center concourse | |||
Public Labs: available to all students when open and are not available for scheduling | |||
University Commons 125
| Library Main Floor
| ||
Classroom Labs: contain a projection system, are open to students when not in use by classes and are available for scheduling | |||
Campus Center 234
| Library 106
| ||
Department Labs: open only to student in that department. Open hours are determined by the department. Consumables and any special equipment is supplied by the department | |||
Academic Success Center
| BioMedicine
| Graduate Counseling
| Graduate House
|
Music
| Psychology
| Seminary
| |
Department Classroom Labs: contain a projection system, are open only to students in that department when not in use by classes | |||
Advanced Media Lab (AML)
| Chemistry
| Digital Media Lab (DML)
| Engineering
|
Nursing
| Roselawn 116 (IEP)
|
Service Category
Teaching & Learning
Service Name
Computer Labs
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
PDQ, AD Group Policy, LabStats
Consulting is offered for faculty who want to discuss classroom technology.
Service Category
Teaching & Learning
Service Name
Consulting
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
There are no supporting applications associated with this service
Course evaluations are automatically scheduled for all courses with more than two students enrolled that are at least 14 days in length. The evaluations will be scheduled shortly after the last day to drop classes.
All evaluations will be scheduled with default start, reminder and end dates.
- For undergraduate courses, the start date will be three weeks before the end of the course and the end date will be six days before the end of the course.
- For graduate and seminary courses, the start date will be two weeks before the end of the course and the end date will be the same as the end date of the course.
Evaluations for undergraduates classes must end before final exams begin (that is, on the last day of classes). Evaluations for graduate and seminary classes must end by the last date of class. Evaluations must always end before posting of grades.
You may view and modify the dates associated with automatically scheduled course evaluations. You may also delete a scheduled course evaluation if the course should not be evaluated (for example, an independent study with three students enrolled, practica or internships, student teaching). Any modifications to the course evaluation dates must be done before the date you wish to change. For example, evaluations are automatically emailed to students on the default start date, so you cannot change the start date after that has occurred.
Everyone associated with courses as faculty or staff assistants still have access to their courses in the course evaluation portlet.
Caveats
- Invitation email dates (consequently evaluation survey start dates) are limited to being sent no earlier than 30 days prior to the end of the course).
- Evaluation end dates are limited to being no later than 7 days after the end of the course.
Important: Evaluations should always end before posting of grades.
Scheduling a Course Evaluation
Course Evaluation Reminder Emails
Cancelling a Course Evaluation
Service Category
Teaching & Learning
Service Name
Course Evaluations
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
Institutional Research
Applications
Explorance Blue
SPSS
EMU has a 25 concurrent user license for SPSS-Base. It is only available on EMU Windows computers. Departments that need to use SPSS on a Mac will need to use Remote Desktop Services or fund the purchase of SPSS for Mac. Departments that need additional modules will need to fund the purchase. SPSS offers a student version for students who want to purchase SPSS.
JASP
JASP is an open-source project supported by the University of Amsterdan. It is available to anyone for free.
R
R is a free software environment for statistical computing and graphics. It is available to anyone for free.
Service Category
Teaching & Learning
Service Name
Data Analysis
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
JASP, R, SPSS
EMU uses Moodle for LMS.
Moodle FAQs can be found at https://moodle.emu.edu/mod/wiki/view.php?id=26951
Service Category
Teaching & Learning
Service Name
Learning Management System
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
Information systems
Applications
Moodle
Panopto captures class lectures, and not just recordings of an instructor speaking but can include computer screen projections and other presentation materials. Panopto is installed on all EMU computers and is available for faculty, staff and students to install on their personal device.
Installing the Panopto Desktop Recorder
YouTube - IS does not recommend using YouTube
Service Category
Multimedia & AV
Teaching & Learning
Service Name
Lecture Capture
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
Panopto, Zoom
VoiceThread is a tool to facilitate online learning interaction.
Using in Moodle: https://voicethread.com/howto/moodle/
VoiceThread Training Session: https://voicethread.com/share/14346146/
Available VoiceThread Workshops: https://voicethread.com/workshops
VoiceThread Blog: https://voicethread.com/blog
VoiceThread YouTube Channel: https://www.youtube.com/channel/UCXggZ2yUPudu9EKx5ZtrdAw
Service Category
Teaching & Learning
Service Name
Online Learning Interaction
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
Information systems
Applications
VoiceThread
EMU uses EndNote for reference management.
Faculty, Staff and Students that want to install EndNote on their personal computer should contact the Helpdesk.
Service Category
Teaching & Learning
Service Name
Reference Management
Audience
Faculty, Staff, Students
Service Cost
There is no charge for this service
Managing Team
User Services
Applications
EndNote
- Administration Applications
- Applications by Department
- Computing & Productivity Applications
- PATH Applications
- Reference
- SEAN Applications
- SSP Applications
- Teaching & Learning Applications
- Website Applications
- 25Live
- Acrobat Pro
- Admissions User Lookup
- Broadcast Message System
- CashNet
- Cbord
- Concur
- Dining Hall Menu
- Event Attendance
- Faculty Loading
- Fitness Center Membership Tracking
- Front Rush
- InfoMaker
- J1
- Jira Service Desk
- LibCal
- Maxient
- Medicat
- PaperCut
- Post Office Package Tracking
25Live is used to manage reservable spaces and web calendar events.
Academic Scheduling
Academic reservations are automatically created based on data from J1. This update happens every 30 minutes.
Ad-hoc Scheduling
Faculty and Staff can request room reservations.
HVAC
HVAC is scheduled using data from 25Live.
Web Calendar
The web calendar is published using data from 25Live.
Application Category
Administration Application
Service Name
25Live
Audience
Faculty, Staff
Funding Department
Information Systems
Platform
Web
Product Developer
CollegeNet
Managing Team
User Services
Application Category
Administration Application
Service Name
Acrobat Professional
Audience
Faculty, Staff
Application Cost
$120 per license annually
Platform
Mac, Windows
Product Developer
Adobe
Managing Team
User Services
The Admissions User Lookup is used by admissions counselors to view login information for prospective students that have EMU accounts. They use the information to assist with setting up their password.
Application Category
Administration Application
Service Name
Admissions User Lookup
Audience
Undergraduate Admissions
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
The Broadcast Message System is used to send email to defined groups of EMU faculty, staff and students. It is also use to manage user preference for broadcast email.
Application Category
Administration Application
Service Name
Broadcast Message System
Audience
Faculty, Staff
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
CashNet is used for online payments and donations.
Application Category
Administration Application
Service Name
CashNet
Audience
Business Office
Funding Department
Business Office
Platform
Web
Product Developer
Blackboard
Managing Team
Student Information Systems
Cbord manages door access and ID card creation.
Application Category
Administration Application
Service Name
Cbord
Audience
Facilities Management
Funding Department
Facilities Management
Platform
Windows
Product Developer
Cbord
Managing Team
Facilities Management
Network Systems
Concur is used to submit expense reports and credit card statements.
Application Category
Administration Application
Service Name
SAP Concur
Audience
Business Office
Funding Department
Business Office
Platform
Web
Product Developer
SAP
Managing Team
User Services
The dining hall menu application displays the daily offerings in the EMU Dining Hall.
Application Category
Administration Application
Service Name
Dining Hall Menu
Audience
Pioneer
Funding Department
Information systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
Event Attendance is used to collect attendance information for convocation points.
Application Category
Administration Application
Service Name
Event Attendance
Audience
EMU Core
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
The Faculty Loading worksheet is used to assign faculty to course offerings for each academic year. Loading worksheet opens in January and closes mid-February. Faculty Loading process is a managed by the Faculty Process & Procedure sub-team of the Data Systems and Governance Committee in collaboration with the deans offices, associate provost office and information systems.
Using the Faculty Loading Worksheet
Application Category
Administration Application
Service Name
Faculty Loading
Audience
Provost, Academic Deans
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
The Fitness Center Membership Tracking application is used to manage memberships.
Application Category
Administration Application
Service Name
Fitness Center Membership Tracking
Audience
Fitness Center
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
Front Rush is used by the Athletics department to facilitate recruiting athletes.
Application Category
Administration Application
Service Name
Front Rush
Audience
Athletics
Funding Department
Athletics
Platform
Web
Product Developer
Front Rush
Managing Team
User Services
InfoMaker is used by J1 users to create and run reports using J1 data.
How to Add an InfoMaker Report to My Reports in Jenzabar One
Instructions for running InfoMaker reports that are not in My Reports/Shared Reports listings
Application Category
Administration Application
Service Name
InfoMaker
Audience
Faculty, Staff
Funding Department
Information Systems
Platform
Windows
Product Developer
Appeon
Managing Team
Student Information Systems
User Services
EMU utilizes J1 for the following areas:
Accounts Receivable
Accounts Payable
Admissions
Development
Facilities Management
General Ledger
Housing
Human Resources
Institutional Research
Registration
Application Category
Administration Application
Service Name
J1
Audience
Faculty, Staff
Funding Department
Information Systems
Platform
Windows
Product Developer
Jenzabar
Managing Team
Student Information Systems
Jira Service Desk is a work order and project management system.
Application Category
Administration Application
Service Name
Jira Service Desk
Audience
Faculty, Staff
Funding Department
Information Systems
Platform
Web
Product Developer
Atlassian
Managing Team
User Services
LibCal is used to manage reservation and checkout of loaner equipment.
Application Category
Administration Application
Application Name
LibCal
Audience
Information Systems
Application Cost
Information Systems
Platform
Web
Product Developer
Springshare
Managing Team
User Services
Maxient is used by Student Life to manage behavior records.
Application Category
Administration Application
Service Name
Maxient
Audience
Student Life
Funding Department
Student Life
Platform
Web
Product Developer
Maxient
Managing Team
User Services
Medicat is used by Health Services for electric health records management.
Application Category
Administration Application
Service Name
Medicat
Audience
Health Services
Funding Department
Health Services
Platform
Windows Remote Desktop
Product Developer
Medicat
Managing Team
Student Information Systems
User Services
PaperCut is used to manage networked printers and multi-function devices. It is also used to track and charge printing, copying and scanning.
Printing on Campus
Personal Printing Balance
Mobility Print
Email to Print
Application Category
Administration Application
Application Name
PaperCut
Audience
Information Systems
Application Cost
Information Systems
Platform
Mac, Windows
Product Developer
PaperCut
Managing Team
Information Systems
The Post Office Package Tracking application is used to process packages received by the EMU mail room for delivery to EMU faculty, staff and students.
Application Category
Administration Application
Service Name
Post Office Package Tracking
Audience
Post Office
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
Office | System Type | Application |
Admissions - Undergraduate | Customer Relationship Manager | SalesForce |
Admissions - Graduate | Customer Relationship Manager | J1 |
Advancement | Customer Relationship Manager | J1 |
Alumni | Customer Relationship Manager | J1 |
Athletics | Customer Relationship Manager | Front Rush |
Auxiliary Services | CRM | 25Live |
Business Office | Accounts Payable Accounts Receivable General Ledger Online Bill Payment Expense Reports | |
Counseling Services | Electronic Medical Records | Titanium |
Development | Customer Relationship Manager | J1 |
Facilities | Door Access Key Management Vehicle Management Space Management Work Order Art Collection Database | |
Financial Assistance | Customer Relationship Manager | |
Health Services | Electronic Medical Records | Medicat |
Human Resources | Human Resource Management System | J1 |
Institutional Research | Data Mapping Strategic Planning Survey Service Desk | |
Library | Collection Management | SIRSI |
Marketing | Content Management System Image Catalog Knowledgebase Project Management Events Calendar | |
Registrar | Customer Relationship Manager | J1 |
Retention | Customer Relationship Manager | Navigate |
Student Life | Behavior Management Housing | |
Title IX Compliance | Compliance Training | SafeColleges |
Application Category
Computing & Productivity Applications
Service Name
G Suite for Education
Microsoft O365
Audience
Faculty, Staff, Students, Retirees, Affiliates
Funding Department
Information Systems
Platform
Web
Product Developer
Microsoft
Managing Team
User Services
Music Department |
---|
Finale |
CollectiveAccess is used to catalog EMU's art assets.
Application Category
Reference Application
Service Name
Collective Access
Audience
Art Advisory Committee
Funding Department
Information Systems
Platform
Web
Product Developer
Collective Access
Managing Team
Application Development
User Services
The eClassifieds application is used to facilitate buying and selling items within the EMU community. This is the place to post rides to/from somewhere, missing/found items, items for sale, jobs, etc. Anyone viewing the website can post a new listing by clicking on make a new ad. those ads posted by a person not using a valid EMU email address will be reviewed by the EMU staff, as a system for screening potentially inappropriate postings. Such ads are usually processed within a 24-hour (48-hour over weekends) period.
Application Category
Reference Application
Service Name
eClassifieds
Audience
Faculty, Staff, Students, Affiliates, Retirees, Guest, Local Community
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
Qualtrics is used by Institutional Research for surveys.
Application Category
Reference Application
Service Name
Qualtrics
Audience
Institutional Research
Funding Department
Institutional Research
Platform
Web
Product Developer
Qualtrics
Managing Team
User Services
Sirsi is used by the Library to manage their collections.
Application Category
Reference Application
Service Name
Sirsi
Audience
Library
Funding Department
Library
Platform
Linux
Product Developer
SirsiDynix
Managing Team
Network Systems
Tableau is used by Institutional Research to analyse and present data.
Application Category
Reference Application
Application Name
Tableau
Audience
Institutional Research
Funding Department
Institutional Research
Platform
Web
Product Developer
Tableau
Managing Team
User Services
Biology & Chemistry | |||||
---|---|---|---|---|---|
Aipotu | ArcGIS | Biova | BMDS | Bodyworks | Chimera |
LKB-Wavelength Scanner | Logger Pro | Membrane Solver | Mesquite | Populus | Pymol |
R | TS View | ||||
Computer Science | |||||
BabelMap | Bazaar | Cygwin | CygwinX | Dia | Eclipse |
HTCondor | Idle | Kdiff3 | Logisim | Oracle VituralBox | PCSpim |
Python | |||||
Engineering | |||||
Arduino | Autodesk Inventor | HTCondor | LabView | MatLab | Solidworks eDrawing |
Math | |||||
Derive | JASP | Maple | TI-Smartview | WinEdt | Wolfram CDF Player |
Nursing | |||||
Arrhythmia | Electrocardiography | MicroSim Inhospital | |||
VACA | |||||
Adobe Creative Cloud | Final Cut |
Business Department | |
---|---|
JASP | SPSS |
Education | |
SMART Desktop |
- Attendance Application
- Course Evaluations Application
- EndNote
- Moodle
- Moodle Image Submission
- Navigate
- Panopto
- SMART Notebook
- Turnitin
- Zoom
The Attendance Application is a custom app used by instructors to take attendance.
Application Category
Attendace Application
Application Name
Attendance
Audience
Faculty
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
The Course Evaluation Application is a custom app used to facilitate the course evaluation process.
Application Category
Course Evaluations Application
Application Name
Course Evaluations
Audience
Institutional Research
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
Endnote is used to manage references and produce a bibliography. Our site license covers faculty, staff and students.
Application Category
Reference Application
Teaching & Learning Application
Application Name
EndNote
Audience
Faculty, Staff, Students
Funding Department
Provost
Platform
Mac, Windows
Product Developer
Clarivate Analytics
Managing Team
User Services
Moodle is an open source application used for learning management.
Application Category
Teaching & Learning Application
Application Name
Moodle
Audience
Faculty, Staff, Students
Funding Department
Information Systems
Platform
Web
Product Developer
Open Source
Managing Team
Application Development
The Moodle Image Submission is a custom application used to facilitate Moodle users submitting photos for their profile.
Application Category
Teaching & Learning Application
Application Name
Moodle Image Submission
Audience
Faculty, Staff, Students
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
Navigate is used for retention management. It facilitates communication between advisers and students.
Application Category
Teaching & Learning Application
Application Name
Navigate
Audience
Faculty, Staff, Students
Funding Department
Provost
Platform
Web
Product Developer
EAB
Managing Team
Student Information Systems
Panopto is used for lecture capture. It allows the user to record and integrate 5 inputs.
Application Category
Teaching & Learning Application
Application Name
Panopto
Audience
Faculty, Staff Students
Funding Department
Information Systems
Platform
Web
Product Developer
Panopto
Managing Team
User Services
SMART Notebook is used in classrooms that have a SMART Board.
Application Category
Teaching & Learning Application
Application Name
SMART Notebook
Audience
Faculty
Funding Department
Education
Information Systems
Platform
Mac, Windows
Product Developer
SMART
Managing Team
User Services
Application Category
Teaching & Learning Applications
Application Name
Turnitin
Audience
Faculty, Students
Funding Department
Provost
Platform
Web
Product Developer
Turnitin
Managing Team
User Services
Zoom is used for video conferencing.
Zoom has made the following resources available:
Outschool, a marketplace for live online classes, has made available Free Remote Teacher Training Webinars showing how to adapt teaching practices and curriculum to a live video chat classroom. These webinars are led by Outschool’s experienced teachers who have transitioned from in-person to online teaching. Educators can sign up and find available times/dates here.
Application Category
Administration Application
Teaching & Learning Application
Application Name
Zoom
Audience
Faculty, Staff, Students, Affiliates
Funding Department
$30/year/account
Funded by departments
Platform
Android, Chrome, iOS, Mac, Windows
Product Developer
Zoom
Managing Team
User Services
Confluence is used to produce online handbooks and knowledge bases.
Application Category
Website Application
Application Name
Confluence
Audience
Information Systems
Institutional Research
Marketing
Funding Department
Information Systems
Platform
Web
Product Developer
Atlassian
Managing Team
User Services
Extensis is used by Marketing to manage digital assets.
Application Category
Website Applications
Service Name
Extensis
Audience
Marketing
Platform
Windows Server
Product Developer
Extensis
Managing Team
Network Systems
Image Proxy is a custom app used to integrate with social media
Application Category
Website Application
Application Name
Image Proxy
Audience
Marketing
Funding Department
Information Systems
Platform
Web
Product Developer
EMU Application Development
Managing Team
Application Development
EMU has customized JICS to become the myEMU portal.
Application Category
Website Application
Application Name
JICS
Audience
Faculty, Staff, Students, Retirees, Affiliates
Funding Department
Information Systems
Platform
Web
Product Developer
Jenzabar
Managing Team
Application Development
MachForm is used to create online forms.
Application Category
Website Application
Application Name
MachForm
Audience
Marketing
Funding Department
Marketing
Platform
Web
Product Developer
Appnitro Software
Managing Team
Application Development
OU Campus is used to manage content on the EMU website.
Application Category
Website Application
Service Name
OU Campus
Audience
Marketing
Funding Department
Marketing Services
Platform
Web
Product Developer
OmniUpdate
Managing Team
Application Develoment
A system that provides users the ability to author and administer the creation and design of web content
Service Category
Websites
Service Name
Web Content Management
Audience
Faculty, Staff
Service Cost
There is no charge for this service
Managing Team
Marketing Services
Applications
OmniUpdate
emu.edu
- Information Systems is responsible for the domain, server and storage.
- Marketing is responsible for the content
- OmniUpdate is used for cms.
emuroyals.com
- IS is responsible for the domain.
- Athletics is responsible for the content
- PrestoSports is responsible for storage and cms.
emustories.com
- IS is responsible for the domain and server.
- Marketing is responsible for the content
- DreamHost is used for storage and cms.
interfaithpeacecamp.org
- IS is responsible fore the domain and server.
- Center for Interfaith Engagement is responsible for the content
- DreamHost redirects to emu.edu/interfaith/ipc
peacecolleges.com
- IS is responsible for the domain and server.
- Marketing is responsible for the content
- DreamHost is used for storage and cms.
peacejusticestudy.com
- IS is responsible for the domain and server
- Marketing is responsible for the content
- DreamHost is used for storage and cms.
shenandoahvalleybachfestival.org
- IS is responsible for the domain and server
- Bach is responsible for the content
- DreamHost forwards to svbachfestival.org
sustainableclimatesolutions.org
- IS is responsible for the domain and server
- Sustainable Climate Solutions is responsible for the content.
- DreamHost is used for storage and cms.
svbachfestival.org
- IS is responsible for the domain
- Bach is responsible for the content
- DreamHost is used for storage and cms.
zehr-institute.org
- IS is responsible for the domain.
- Zehr Institute is responsible for the content.
- DreamHost is used for storage.
- OmniUpdate is used for cms.
zehrinstitute.org
- IS is responsible for the domain.
- Zehr Institute is responsible for the content.
- DreamHost redirects to zehr-institute.org
Service Category
Websites
Service Name
Web Domains
Audience
Faculty, Staff
Service Cost
Departments fund the entire cost of the domain
Managing Team
Application Development
Applications
There are no supporting applications associated with this service
The ability to collect responses via the web
Service Category
Websites
Service Name
Web Forms
Audience
Faculty, Staff, Students, Affiliates
Service Cost
There is no charge for this service
Managing Team
Marketing Services
Applications
Google Forms, Machform