EMU's calendar services are provided by Google. Your calendar is accessed at http://calendar.google.com using your EMU email address and Royal password. 

A conference calling service is available upon request to connect multiple people/locations.  If you would like to use this service please fill out this form to request an account.

Conference Calling features:

• Individualized conference rooms
• Conference call passphrase for security
• Flexibility to start a conference from any telephone, computer or mobile device
• Live conference call controls for the moderator such as:
• Monitor participants in the call in real time
• Mute/Un-mute participants

Location Recommendations for Conference Calls

EMU 's email services are provided by Google and come with unlimited storage. Your email is accessed at http://gmail.com using your EMU email address and Royal password. Faculty and Staff are required to use Google 2-Step Authentication to protect their email account. 

Email Addresses at EMU

About EMU Alerts

EMU Alerts is a notification system capable of sending emergency notifications instantly and simultaneously to registered mobile phones and email addresses. EMU has contracted with Rave Mobile Safety as our EMU Alerts system provider.

EMU Alerts is an opt-out system. Mobile phone numbers and email addresses are automatically enrolled to the alert system. Instructions for opting-out are below.

Sending EMU Alerts

The EMU Alerts system is only used for urgent campus-wide messages authorized by a campus administrator who is a member of the President's cabinet. The system will be tested occasionally with appropriate advance notice to the campus.

In a typical year four to six messages are sent through the EMU Alerts system. The most common reason is for an alert is weather related class cancellation.

How we user your information

Only members of the EMU Crisis Management Preparedness Team (CMPT) and its designated agents will have access to the information. All information within the EMU Alerts system is private. We will never publicize your phone numbers or email addresses without your permission.

Refusing EMU alerts

If you do not wish to receive EMU Alerts messages please visit the employee update or student update form and select "No, I DO NOT want EMU Alert messages" for your mobile phone and/or non-EMU email addresses. EMU Alerts will always be sent to your EMU email address.

We encourage all faculty, staff and students to remain enrolled in EMU Alerts. Enrollment will ensure you receive notifications critical to your safety and well being. 

Requirements

To receive EMU Alerts you'll need a phone that supports text (SMS) messaging or a non-EMU email address. Nearly all mobile phones support text messaging; home and office phones generally do not. Rave will not attempt to sent alert messages to non-supported phones.

Note that EMU Alerts are automatically sent to all EMU @emu.edu email addresses. Please do not enroll EMU email addresses in EMU Alerts.

Updating EMU Alerts information

To update your phone number or non-EMU email address--as well as other address and contact information--please visit the employee update or student update form.

Signing up others

Only faculty, staff and students are enrolled in EMU Alerts. However, you can enroll multiple phone numbers--including your parents', spouse's, etc. To enroll these numbers visit the employee update or student update form and add the phone number to the 'EMU alerts Additional Mobile Contacts' section at the bottom.

Web Work Team

The EMU website is designed, developed and maintained by the Web Work Team (WWT). This is a collaborative effort between marketing services and information systems. The team is made up of staff from both marketing and information services. The team plans and discusses issues related to the EMU website.

Web content for the public-facing website is maintained through a content management system (CMS) which the marketing department manages. Some departments have CMS users that have access to make limited changes to the content of department web pages. Users are trained by the web project manager and strategist and must understand and agree to support the policies and standards provided by the marketing department. 

Events can be added to the EMU Events Calendar through 25Live. Contact Marketing Services if you want to add events to the web calendar.

emu.edu/events

• Access to Faxing
• Receiving a fax
• Sending a fax - Attach PDF
• Sending a fax - Printing
• Setting up Windows Fax and Scan
• Creating a cover page

Access to Faxing

In order to fax you need access to your department's fax number.  You can request access to your department's Shared Mailbox from the person who manages your fax number.

Receiving a fax

• Inbound faxes will be delivered to your fax line's shared mailbox.  Check your shared mailbox to view faxes sent to your fax number.

• Access a shared mailbox:
  • In Gmail click on the EMU logo (beside your picture or initial) and you will see the shared mailbox in the list

Sending a fax - Attach PDF

• Complete Setting up Windows Fax and Scan

• Windows Fax and Scan > New Fax

  • To: Enter the 10 digit phone number
  • Cover Page: Select cover page created in Creating a cover page
  • Attach file: Click on the paperclip and locate your PDF file

Sending a fax - Printing

• Complete Setting up Windows Fax and Scan

• Print your document to the printer Fax on fax.royals.emu.edu (also referenced as \\fax.royals.emu.edu\fax)

• Windows Fax and Scan will open with your document automatically attached

  • To: Enter phone number
  • Cover Page: Select cover page created in Creating a cover page
  • Attach file: Click on the paperclip and locate your PDF file

Setting up Windows Fax and Scan

• Click on Start, navigate to the Windows Accessories folder and choose Windows Fax and Scan

• Click Tools > Fax Accounts > Add > Connect to a fax server on my network
  • Enter: \\fax.royals.emu.edu
  • Click next
  • Click Done
• Control Panel > Phone and Modem
  • Country: United States
  • Area Code: 540

Creating a cover page

• Add User Information: Windows Fax and Scan > Tools > Sender Information

  • Full Name: Enter your name or your department's name
  • Fax Number: Enter your Fax Number
• Create Cover page 

  • Windows Fax and Scan > Tools > Cover pages... > New:

    • Insert > Sender > Name
    • Insert > Sender > Fax number
    • Customize as desired
    • Save and close out of the cover page window

Accessing

Visit my.emu.edu in your web browser to access myEMU. Login at the top of the page using your Royal username and password.
If you don't know your Royal username and/or password contact the Helpdesk.

Once you've logged in, you'll notice some changes on the myEMU page. More tabs will available. each tab allows you to access a variety of information. Links to access personal information and logout also appear at the top right of the page.

After completing your session on the myEMU click on the logout link in the top right of the page.

Navigating 

The two main means of navigation within myEMU are the tabs  and left column. The tabs provide navigation to the main context areas like Academics, Accounts, or Employee Info based on your role in the myEMU community. The left column provides navigation within the main context areas to underlying pages.The My Pages tab is your space to configure as you like. We've configured it to look like the Home tab, but that's just a starting point. 

Grades

To see your grades on the web:

1. Login to myEMU using your Royal username and password.
2. Click on the Academics tab, then the Student Tools page.
3. Using the Grade Report portlet, select the term, then click the View Final Grade Report link.

Register

Registration is made available at select times during the year. To register for classes, you can go to the academics tab, click on student tools, and then click on add/drop course. This will only be available at certain times of the semester.

General Info

• System Numbers
  • Voicemail              - 4999
  • Auto Attendant     - 4000
• Web Interface
  • You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into phone.emu.edu to obtain credentials OR contact the helpdesk.
    
• Phone Model Identification

Calling 101

• Place a call:

  • Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button

  • When dialing external numbers you do not need to use 9 (though it will still work if you do)

  • • To dial an On Campus extension enter the 4 digit extension
    • To dial Local numbers enter the 7 or 10 digit number
    • To dial Long Distance enter the 10 digit number
    • To dial International numbers enter 011 + <destination country code> + phone number
• Receive a call
  • When the phone rings, lift the handset
  • To answer in speakerphone mode press the Speaker button OR Answer soft button.

Call Parking

• To use the Call Park feature you must request a Call Park Extension from the helpdesk

• To park a call:
  • While a call is in session, Transfer the call to your Call Park Extension
  • To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
• To retrieve a parked call:
  • Dial *4 + Call Park Extension
• Special Note:  When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension.  This applies even if the call is transferred to a different user in between parks.

Call Pick With Speed Dial Key

• You can pick a call on a speed dial key that you subscribed to presence on

• Call rings on the other line

• Press the line key

• Lift handset

• There is not a way to preview the caller before picking the call

• Call pick with fail if you lift the handset prior to pressing the line key

Connect to Voicemail

• Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone

• Enter PIN number

• If you do not know your PIN visit phone.emu.edu to set your PIN

Connect to Voicemail From Another Phone

• Log into voicemail by dialing 4999 or by pressing Messages button on phone

• Press # at Voicemail Greeting

• Enter your extension

• Enter your PIN

Do Not Disturb

When enabled all incoming calls will go directly to voicemail.  

• For VVX Phones

• Press the DND soft button to enable.  Press again to disable

• For SoundPoint IP Phones
• Press the Do Not Disturb Feature Key to enable.  Press again to disable

Forward Phone

Speed Dial Keys

• To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password

  • Click on the three bars in the upper left corner

  • Click on Settings

  • Click on Speed Dials

  • Uncheck "Only use Group Speed Dials"

  • Click the plus sign and add a phone number or extension and add a name

  • Change the order of Speed dials by clicking the up and down arrows to the right of column

  • When changes have been made, click "Save and update phone(s)"

Speed Dial Keys With Presence

• You can configure your speed dial keys with presence by checking the box "subscribe to presence" when configuring the speed dial.

• You will be able to monitor the status of the other phone

• Flashing Green - Call ringing

• Solid Red - Call in session

Transfer a Call

• For VVX Phones

  • Dial the target extension
  • Press Send soft button

• While on a call press the Transfer soft button

• For SoundPoint IP Phones
  • Press the Blind soft button
  • Dial the target extension
  • Press the Send soft button
• While on a call press the Trnsfer soft button
• If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
• While on a call place the caller on hold by pressing the Hold soft button
• Press the New Call soft button
• Enter the target extension and press the Send soft button
• Press the End Call soft button to end the call
• Press the Resume soft button to pickup the original caller
• Initiate the transfer as described above.

Transfer a Call to Voicemail

• For VVX Phones

  • Dial 5 and the target extension
  • Press Send soft button

• While on a call press the Transfer soft button

• For SoundPoint IP phones
  • Press the Blind soft button
  • Dial 5 and the target extension
  • Press the Send soft button
• While on a call press the Trnsfer soft button

3 Way Conference

• While on a call, press the More soft button, then the Confrnc soft button

• Dial the next party to join the call

• Press the Send soft button and wait for the party to answer

• Press the More soft button, then the Confrnc soft button

Web Interface

Navigate to phone.emu.edu login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk).  Features in the web interface include: view/delete voicemail, set voicemail PIN, set speed dials on your phone, review call history.  Note that you must logout each time you are finished accessing the site.

Known issues:

• When trying to make a change you might receive the message "Feature not available, Please contact your administrator."
  • Cause: Not having logged out previously when visiting the site
  • Resolution: Click on the three bars, click LOGOUT
  • At the prompt login again

Phone Keys and Hardware

VVX Series

SoundPount IP Series

EMU uses Zoom to enable virtual meetings and video calls. Each EMU computer has Zoom software installed on the desktop. You can join Zoom meetings by entering the meeting id you've been given.

If you would like additional information about using zoom, please browse the Zoom Help Center. There are many articles and video clips detailing the basic and more advanced features that zoom has to offer. 

Zoom Rooms: There are several locations on campus setup for virtual meetings. These have surround sound, large screens and smaller space to enable more sound to be heard through mics.

List of Zoom Rooms.

When scheduling a Zoom meeting, use one of these rooms. If all the Zoom rooms are reserved, you will need to schedule in another room and request the mic and video equipment from the Helpdesk.

Location Recommendations for Zoom Video Conferencing

EMU Virtual Backgrounds

Voicemail number - 540-432-4999

Setting up voicemail

• Use a web browser to set your voicemail PIN

• Navigate to phone.emu.edu and login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk)

• Navigate to: Menu (three bars icon) > Settings > User Settings > Voicemail PIN

• Enter your new Voicemail PIN

• Scroll down to the bottom and click “Save”

• On a phone dial the voicemail system number (see initial paragraph for the number)
  • Enter the VM PIN that you set in step 2 and enter #
  • Press 5 - Voicemail options

• • Press 1 - Record greetings

• 1. 1. Press 1 - Record standard greeting

  • Press 2 - Record name

For a complete voicemail menu structure see:

Uniteme voicemail menu diagram

Accessing your voicemail

1. Accessing your voicemail from a phone
1. To access your voicemail from on campus:
1. Dial the voicemail extension (see initial paragraph for the number)
2. Enter your voicemail PIN
3. Enter 1 to listen to new messages (see above for a complete menu structure)
2. To access your voicemail from off campus:
1. Dial the full voicemail number (see initial paragraph for the number)
2. Enter your extension and press #
3. Enter your voicemail PIN and press #
4. Enter 1 to listen to new messages (see above for a complete menu structure)
2. Accessing your voicemail from a computer
1. Email
1. An email notification will be sent by default.  To configure email notifications:
1. Log into phone.emu.edu
2. Navigate to: Menu (three bars icon) > Settings > User Settings
3. Under the "Voicemail" section you can
1. Configure the email address
2. Choose whether or not to attach an audio file
3. Choose a second, "alternate" email address (and choose to include an attached audio file)
2. Web interface
1. Log into phone.emu.edu
2. Navigate to: Menu (three bars icon) > Voicemails

Voicemail Retention:

1. Voicemail recordings in the trash folder are retained for 5 days
2. Voicemail recordings in all other folders are retained for 130 days.

Using alternate greetings:

1. Record the message
1. From the Main Menu press 5 for Voicemail Options
2. Press 1 - record a message
3. Select which greeting you would like to record
1. Press 2 for an "Out of office" greeting
2. Press 3 for an "Extended absence" greeting
4. record the greeting
1. Press 1 to playback the greeting
2. Press 2 to accept the greeting
3. Press 3 to delete and re-record
4. Press * to cancel
2. Choose the greeting
1. From the Main Menu press 5 for Voicemail Options
2. Press 3 to select a greeting
1. Press 2 to choose the Standard greeting
2. Press 3 to choose the Out of Office greeting
3. Press 4 to choose the Extended absence greeting
4. Press * to cancel

Transfer a call directly to a voicemail box

• Transfer the call as you normally do with the number 5 prepended to the extension (eg. 54357)

Uniteme web interface bugs/known issues

The web interface in Uniteme offers many great features.  While we are excited to offer these to campus, we want to note that the interface has a few bugs.  The underlying log for setting your voicemail PIN is stable so we have offered access to the interface for this purpose.

• Open phone.emu.edu in new tab
• Symptom - if you open phone.emu.edu in a new tab you may see the message "Feature unavailable please contact your administrator."
• Resolution - Click on the three bars, Logout. Then log back in.

Managing databases keeping them running safe, effective and efficient. Database services include installation of database software and patches, backup and recovery, security, and performance tuning. 

IS will facilitate the transfer of data from the Student Information System to other platforms. Here is a list of the current transfers:

Medicat

Cbord

Cashnet

Navigate

EAB

Safe Colleges

Maxient

25Live

Rave

Jira

Event Attendance

Faculty Loading

Fitness Center Membership Tracking

Post Office Package Tracking

Salesforce

TMA

Fortinet protects EMU's internal network from threats on the global internet.

Most applications including J1 and network drives (select the File Explorer app) are available EMU Appstream.  We encourage all users to use this service first. Most users will be able to work remotely using only AppStream. 

If you need EMU network access from off-campus this can be accomplished via the EMU VPN service.  Below you can find downloads for Windows and Mac OSX.

Downloads:

Windows - WindowsFortiClientSetup_6.0.9.0277_x64.exe

Mac OSX - FortiClient_6.0.9.162_macosx.dmg

ChromeOS - Use the Google Play Store and search for "FortiClient VPN"

iOS - Use the Apple Store and search for "FortiClient VPN"

Android - Use the Google Play Store and search for "FortiClient VPN"

Additional detailed setup instructions are linked below which include steps to connection to network drives on Windows and Mac.

Fortinet VPN Instructions for Mac

Fortinet VPN Instructions for Windows

Fortinet VPN Instructions for ChromeOS

Fortinet VPN Instructions for iOS

Fortinet VPN Instructions for Android

EMU has Windows and Linux servers. 70 production servers both physical and virtual.

EMU uses Jenzabar for its Student Information System.

EMU maintains server rooms and network closets. Contained in these facilities are equipment adequate to provide power, ventilation, climate control, monitoring. EMU's main technology facility has a generator and fire suppression system.

EMU Applications

On every EMU workstation there is an icon on the desktop labeled EMU applications. Double click this icon to see a list of applications available for install. In this list there is an entry labeled "Ninite Application Update Standard". Highlight this entry and choose Install at the top. When prompted click download, then run. This will update any applicaiton that came pre-installed, includuing but not limited to Mozilla Firefox, Chrome, Java, Adobe products, Cute PDF, VLC Player etc.

IMPORTANT: Any program needing an update must be closed at the time this is run or it will not update. Updating may take up to 25 minutes to complete. This section doesn't apply to Jenzabar J1 updates.

JAMF

JAMF is used to manage Mac computers and deploy software.

PDQ

PDQ is used to manage Windows lab computers and deploy software.

SCCM

SCCM is used to manage Windows employee computers and deploy softare.

Information Systems (IS) manages over 800 computer for the EMU community. These are used by Faculty, Staff and student computer labs. Our current policy requires IS to provide a standard desktop computer to every faculty member and all staff members who have jobs that require access to a computer. The computer is provided for employees to complete their job requirements. It is not a replacement for a personal computer. All software installed on EMU computers needs to be legally licensed.

Desktops

A standard desktop for faculty and staff is either a Mac Mini or a Dell Optiplex desktop computer. It is the choice of the employee. Standard desktops can be procured by IS with adequate warranty coverage for about $800.

Laptops

If a faculty or staff member prefers to have a laptop, IS is willing to facilitate the upgrade of a desktop to a laptop, provided the department funds the amount over $800.  The current standard laptop configurations are an Apple MacBook or a Dell Latitude. IS can procure these laptop computers for about $1,800 - $2,000 (so the department would need to cover $1,000 - $1,200). This cost includes a full three year warranty.

Any faculty or staff interested in pursing a laptop option should contact the Helpdesk to begin the process.

EMU Laptop Best Practices

Additional Computers

IS has the responsibility to provide one computer for each full-time faculty and staff who requires a computer to perform their assigned job responsibilities. Any technical resources beyond one standard computer need to be funded by the department of the employee requesting the additional resources.

If a four-year old computer will meet the needs of the employee, then a computer will be provided with no extra charge. However if there are specific requirements for the computer or a newer model is needed then the department will need to fund the full purchase cost.

Chromebooks

Chromebooks come in a portal form factor similar to a laptop. They use less power which results in longer battery life. Chromebooks run Chrome OS, this gives users access to anything that is available via a web browser.

Mobile Devices

EMU has standardized on iPads for tablets. If you are thinking about getting a tablet check out Mobile Devices.

Multi-Function

• Ricoh multi-function devices are leased from Ricoh for four years. 
• IS determines the location where devices are placed.
• PaperCut is utilized to manage cost allocations for departments.
• Finishing capabilities will be added upon requests.
• Multi-function devices that are under-utilized will be moved or funded by the department.
• Location of Ricoh Multi-Function Devices

Printer

• HP printers are purchased as needed.
• IS determines the location where devices are placed.
• PaperCut is utilized to manage cost allocations for departments.
• Locally connected printers are fully funded by the department including consumables.
• A raspberry pi device may be added to allow access to the Royal Printer.
• Print on Campus
• Royal Printer

Scanner

• Scanning is available on every Ricoh multi-function device.
• Locally connected scanners are fully funded by the department.

Paper and Toner

Reserving Equipment

Faculty/Staff can reserve Helpdesk equipment by going to emu.libcal.com or by contacting the Helpdesk.

• Standard check-out times for all equipment is two weeks for students and a semester for faculty and staff.

• Broken or lost equipment will be charged to the student or department account for faculty/staff for the replacement cost

• Fines

• Renewal late-fee is $5/day until the item is renewed

• Late fee is $5/day until the item is returned

EMU Equipment is for EMU events only and not available for rent.

Equipment Available

The complete catalog of equipment can be found at: emu.libcal.com

• Chromebook
• Inflatable Screen
• Portable Bluetooth Speaker
• Portable PA System
• Presentation Clicker
• Projector
• Tripod
• USB Microphone
• Webcam

EMU Owned vs. Personally Owned

Employees that are assigned mobile technology must understand the following about EMU owned mobile devices:

• The device is owned by EMU for their use while they are an employee at EMU.
• EMU can confiscate technology at any moment (when requested by administration or for network security).
• Personal data can be stored on it, but it is the employee's responsibility to back it up.
• Personal data may be lost at any moment due to hardware failure. EMU will not use resources to recover personal data.
• If the device is lost or stolen, Information Systems should be notified immediately to determine the extent of data breach. Information Systems may erase the contents of the device remotely.
• The employee should take reasonable precautions to prevent theft or accidental damage to the device.
• The employee is the primary user of the device. It is not appropriate to allow family members prolonged access to the device.
• EMU devices are managed devices and may behave differently than your personal devices.
• EMU management software will take inventory of software/applications installed on the device.
• EMU equipment is labeled and tracked in a central database.
• Information Systems will provide support for the device and facilitate repairs and warranty claims.

Employees that use personally owned mobile devices should understand the following:

• EMU software or applications cannot be installed on personally owned devices.
• EMU confidential data cannot be stored on mobile devices (tablets, laptops, flash drives, external hard drives) or in cloud applications like Dropbox.
• WebVPN is the recommended solution for connecting personally owned devices to EMU VPN resources. (Exceptions can be directed to the Director of Information Systems.)

EMU Owned iPads

If your department would like to purchase an iPad here is the information Information Systems needs to make the purchase:

• What account number will be used for the purchase?
• Which model?
• How much storage?
• Wifi only (EMU does not pay for data plans. Questions can be directed to the VP of Finance.)
• What accessories do you want purchased? (cover, keyboard...)
• AppleCare will not be purchased unless you explicitly ask for it to be purchased. Your department accepts financial responsibility  for any costs associated to accidental damage.

We provide the following operating systems on EMU devices:

• Chrome
• iOS
• Mac
• Windows

Personal devices can be connected to the EMU wireless network. Instructions for connecting your device can be found at:

• Connect a computer, phone, or other device to the EMU Wi-fi
• Connect a Game Console, Smart TV or Streaming Device
• Personal Routers and Wireless Access Points
• Wireless Printers

The Helpdesk can assist with connecting your device if you encounter problems. The Helpdesk does not assist with hardware or software issues on personal devices. 

A list of local businesses that provide tech support can be found at:

• Harrisonburg Tech Support

IS Initiatives

• IS contracts with vendors to safely recycle used equipment

• IS makes extensive use of server virtualization, a technology that saves energy by reducing hardware requirements.

• IS purchases computers and monitors that are rated highly for their energy conserving qualities.

• The technology vendors used by EMU are committed to using conflict-free resources. See Conflict Free Campus Initiative.

• IS has standardized on recycled paper in the computer labs and recommends departments use recycled paper.

• IS has standardized on duplex printing.

• IS has implemented settings to automatically hibernate computers after a period of inactivity.

• IS cascades computers to maximize their usefulness to EMU.

Power Management Standard

EMU procures and administers technology systems and components centrally. IS should be included in any discussion to procure technology. 

EMU provides the following equipment for all EMU employees

Department funded equipment, IS purchases

Location

The Helpdesk is located on the lower level of Hartzler Library: 

View on Google maps

Contact

You can contact the Helpdesk several ways:

• portal: emu.edu/helpdesk
• email: helpdesk@emu.edu
• phone on campus: 4357 (HELP)
• phone off campus: 540-432-4357
• stop by: The Helpdesk is located on the lower level of the Harzler Library

Hours

Starting Fall 2019, Helpdesk will be open 8-5 Monday-Friday. Walk-in service will be available 9-12 & 1-4. With this reduction in walk-in availability, we encourage setting up an appointment. 

Request a Helpdesk Appointment

Service Level Agreement (SLA)

SLAs document an expected level of support provided by Helpdesk.

Service Level Agreement

Prioritization Levels

Personal Devices

Helpdesk staff have limited time resources, we are not able to assist with personal devices.

Remote Support

We utilize Splashtop SOS for Remote Support.

Remote Support

Emergency problems

During regular business hours, report computer related emergencies or outages to the Helpdesk. 

Outside normal Helpdesk hours: IS technicians are available for incidents of extreme emergency. If you believe the problem you are encountering warrants bringing a technician on campus (from as much as 15 miles away) you may call the IS emergency number (on campus 4541,  off campus 540-432-4541). You will be prompted to leave a voicemail and a text message will be sent to a member of Information Systems who will decide what type of emergency assistance is needed.

Information Systems provides consulting on leveraging EMU technologies.

Consulting can include but is not limited to:

Information Systems can provide training on some of EMU technologies.

Wireless Configuration at Lancaster

Printing & Copying at Lancaster

Classroom Technology - Lancaster Campus (LC)

Managing your alert messages for EMU at Lancaster

Several IS staff have been trained in project management principles. When IS is involved with implementing hardware or software, they will provide project management for the implementation.

Student Information Systems provides reporting services to assist faculty and staff with retrieving J1 data. You can request a report at: Request a J1 Report

Software at EMU is centrally managed. IS will assist with negotiations, acquisition and management of licenses. By having central management, IS is able to advocate for strategic solutions that brings the most benefit to EMU.

Here is the process for software purchases:

1. Contact IS to see if its something we already own
2. Include IS in demos of the software
3. Develop a proposal including information on how the software will bring value to EMU and how it will be funded
4. Present the proposal to the Software Task Force
5. A decision will be made by the Software Task Force

Once the software is approved IS will negotiate, purchase the software and work with you to develop an implementation plan.

Event services are available for all EMU faculty, staff and students. We are here to support your efforts toward the mission of the university. Due to limited resources, AV services are only available for a fee. 

Requesting Service

Complete the request form for Event Services

Pricing 

Rates will increase to $50/hour on July 1, 2020.

NOTE: On July 1, 2020 pricing will change to $50/hour.

Expedite Fee

The expedite fee will be applied to any request for a service on a specific date/time with less than 5 business days notice.

Required

Due to the complexity of equipment IS Event Services are required for Lehman Auditorium and Martin Chapel.

Self-Service

Self-service equipment can be reserved at http://emu.libcal.com.

Recommended Locations

Location Recommendations for Zoom Video Conferencing

Location Recommendations for Conference Calls

Location Recommendations for Microphone Amplification

Location Recommendations for Video Recording

Information Systems records events as a part of Event Support. This means that IS is at the event to run sound. 

If a video recording is desired when IS is not running sound, you may checkout a video camera from the Helpdesk or work with IS to bring in a videographer.

Location Recommendations for Video Recording

IS maintains and provides dynamic IP address assignments for all internal network devices.

EMU provides a high capacity network that connects WCSC, Lancaster and Harrisonburg. The network backbone has the capacity of 10Gbps (gigabits per second), and building connectivity range from 1 Gbp to 10 Gbps speeds. EMU has two fiber links to campus.

Information Systems recommends wired ports for EMU office computers.

Full Coverage

• Residence Halls
• Classrooms

Partial Coverage

• All buildings

No Coverage

You may be able to connect to wireless close to buildings, but we do not support coverage outside.

• Outside

When Information Systems receives notice of an alleged violation of U.S. copyright law:

1. Information Systems will research the alleged violation; and will identify and document the user associated with it.

2. Information Systems will notify Student Life and the student about the violation. The notice to the student will be sent to the student’s EMU-provided email address. 

3. Student Life will meet with the student to explain the situation and require that the student remove the software and/or intellectual property that violates copyright law. The student will sign the statement below.

4. The student will bring their device(s) to the Information Systems Helpdesk for verification that the software and content has been removed.

5. After verifying that the student has met with Student Life and removed any software and content that violate U.S. copyright law, Information Systems will remove the restriction on the student’s internet access.

6. Information Systems and Student Life will keep documentation on the actions that were taken. The first incident will not be recorded in the student’s discipline file. Subsequent incidents will be recorded in the student’s discipline file and the student will need to pay $25 to have the internet access restriction removed.

Digital Millennium Copyright Act Designated Agent

All EMU laptops have full-disk encryption.

2-Step Verification is required for all EMU faculty and staff email accounts. 2-Step Verification requires users to provide their password and a code (the "second step") when logging in. This code is most commonly delivered to your cell phone, however there are other options if you don't have or don't want to use a cell phone. With 2-Step Verification enabled, even if someone has your password, they can't get in because they don't have access to your "second step".

First: Enroll in 2-Step Verification

Instructions for setting up 2-Step Verification

Visual instructions for setting up 2-Step Verification

Video instructions for setting up 2-Step Verification

Second: Add Additional Second Steps

Additional second steps ensures that you can always access your account. There may be times when you do not have your primary second step. In these cases, you can use an alternate second step to sign in.

Setting up Google Prompt

Setting up a security key

Setting up backup codes

Third: Sign in using 2-Step Verification

When signing in with 2-Step Verification, enter your email address and password. Google will prompt you for 2-Step Verification; it will show you which method it is using to contact you.

• Security Key - Insert the Security Key into the USB port when prompted. Tap the blinking light. 
  • Video instructions on using a security key.
• Backup Codes - Enter the backup code when prompted. Each code can only be used once.
• Google Prompt - Approve the login when prompted on your smartphone.
• Google Authenticator - Open Google Authenticator and enter the verification code displayed.

Frequently Asked Questions

Why is EMU requiring faculty and staff to enable 2-Step Verification?

To protect EMU accounts and information secure. Your EMU account has access to your personal information, the loss of which could result in identity theft. Additionally some faculty and staff have access to confidential information about faculty, staff and students. Protecting this information is very important. 

Will I need to enter a code every time I login to my EMU Google account?

No. The first time you sign in on a computer it will require 2-step verification. After that, the computer (and browser you used) is remember for approximately 30 days. After 30 days, you will be required to go through the 2-step verification process again. If you sign in from a new location, you will be required to go through the 2-step verification process again.

I don't have a smart phone, will it still work with 2-Step Verification?

Yes, "dumb" phones can verify sign-ins by text message or voice call. In both cases you need a landline or cell coverage.

I don't have a cell phone. How do I setup 2-Step Verification?

You can set up 2-Step Verification to use your office or home phone (or both). When setting it up, you do need to be by a phone. You can also use a security key or backup codes for when you are not near a phone.

I'll be traveling abroad. What do I need to do?

There are several options for 2-Step Verification usage overseas. 

• Authenticator app - Requires access to wireless
• Backup codes
• Security key

Contact the Helpdesk to determine the best setup for your situation.

Do I need 2-Step Verification when I use classroom computers?

Yes and no. When signing in to a classroom computer you do not need a verification code. However, if you want to use any Google services you will need a verification code. Contact the Helpdesk to determine the best setup for your situation.

Information Systems provides consulting on security matters as requested.

Protecting Yourself Against Phishing

Information Systems provides education on security practices.

Avoid Phishing Attempts

Forged Email Messages

HEOA P2P Disclosure

Royal Account Security

Security incidents should be reported Information Systems within one hour. Time is critical during an active incident, and reporting an incident promptly will allow more time for Information Systems to identify the root cause and implement measure to contain the threat.

IS manages all SSL certificates for emu.edu. SSL certificates are used to protect EMU online services.

SSL is the encryption of data in transit for EMU services.

Instructors can track attendance for students. More information can be found at: Moodle FAQs

Blogs for faculty & staff are available upon request.

Classroom Technology Terminology

Classroom Technology Training Videos

Classroom Technology By Building (with pictures)

Classroom Technology - Campus Center (CC)

Classroom Technology - Discipleship Center (DC)

Classroom Technology - Esther K Augsburger Art Center (AC)

Classroom Technology - Martin Store (MS)

Classroom Technology - Northlawn (NL)

Classroom Technology - Lancaster Campus (LC)

Classroom Technology - Lehman Auditiorium (LA)

Classroom Technology - Roselawn Academic (RLN)

Classroom Technology - Rutt Annex E (RT-E)

Classroom Technology - Rutt House (RT)

Classroom Technology - Sadie Hartzler Library (LB)

Classroom Technology - Seminary Building (SB)

Classroom Technology - Suter Science Center (SSC)

Classroom Technology - University Commons (UC)

Consulting is offered for faculty who want to discuss classroom technology.

Course evaluations are automatically scheduled for all courses with more than two students enrolled that are at least 14 days in length. The evaluations will be scheduled shortly after the last day to drop classes.
All evaluations will be scheduled with default start, reminder and end dates.

• For undergraduate courses, the start date will be three weeks before the end of the course and the end date will be six days before the end of the course.
• For graduate and seminary courses, the start date will be two weeks before the end of the course and the end date will be the same as the end date of the course.

Evaluations for undergraduates classes must end before final exams begin (that is, on the last day of classes). Evaluations for graduate and seminary classes must end by the last date of class. Evaluations must always end before posting of grades.

You may view and modify the dates associated with automatically scheduled course evaluations. You may also delete a scheduled course evaluation if the course should not be evaluated (for example, an independent study with three students enrolled, practica or internships, student teaching). Any modifications to the course evaluation dates must be done before the date you wish to change. For example, evaluations are automatically emailed to students on the default start date, so you cannot change the start date after that has occurred.

Everyone associated with courses as faculty or staff assistants still have access to their courses in the course evaluation portlet.

Caveats

• Invitation email dates (consequently evaluation survey start dates) are limited to being sent no earlier than 30 days prior to the end of the course).
• Evaluation end dates are limited to being no later than 7 days after the end of the course.

Important: Evaluations should always end before posting of grades.

Scheduling a Course Evaluation

Course Evaluation Reminder Emails

Course Evaluation Reports

Cancelling a Course Evaluation

Adding a Course Evaluation Link in Moodle

Changing the Default Dates for a Course Evaluation

SPSS

EMU has a 25 concurrent user license for SPSS-Base. It is only available on EMU Windows computers. Departments that need to use SPSS on a Mac will need to use Remote Desktop Services or fund the purchase of SPSS for Mac. Departments that need additional modules will need to fund the purchase. SPSS offers a student version for students who want to purchase SPSS.

JASP

JASP is an open-source project supported by the University of Amsterdan. It is available to anyone for free. 

https://jasp-stats.org/

R

R is a free software environment for statistical computing and graphics. It is available to anyone for free. 

https://www.r-project.org/

EMU uses Moodle for LMS.

Moodle FAQs can be found at https://moodle.emu.edu/mod/wiki/view.php?id=26951

VoiceThread is a tool to facilitate online learning interaction.

Using in Moodle: https://voicethread.com/howto/moodle/

VoiceThread Training Session: https://voicethread.com/share/14346146/

Available VoiceThread Workshops: https://voicethread.com/workshops

VoiceThread Blog:  https://voicethread.com/blog

VoiceThread YouTube Channel:  https://www.youtube.com/channel/UCXggZ2yUPudu9EKx5ZtrdAw

EMU uses EndNote for reference management.

How to Use EndNote

EndNote Support

About EndNote

Faculty, Staff and Students that want to install EndNote on their personal computer should contact the Helpdesk.

G suite for Education

Microsoft O365

Microsoft Office

Comparison of G Suite and O365

emu.edu

• Information Systems is responsible for the domain, server and storage. 
• Marketing is responsible for the content
• OmniUpdate is used for cms.

emuroyals.com

• IS is responsible for the domain.
• Athletics is responsible for the content
• PrestoSports is responsible for storage and cms.

emustories.com

• IS is responsible for the domain and server.
• Marketing is responsible for the content
• DreamHost is used for storage and cms.

interfaithpeacecamp.org

• IS is responsible fore the domain and server.
• Center for Interfaith Engagement is responsible for the content
• DreamHost redirects to emu.edu/interfaith/ipc

peacecolleges.com

• IS is responsible for the domain and server.
• Marketing is responsible for the content
• DreamHost is used for storage and cms.

peacejusticestudy.com

• IS is responsible for the domain and server
• Marketing is responsible for the content
• DreamHost is used for storage and cms.

shenandoahvalleybachfestival.org

• IS is responsible for the domain and server
• Bach is responsible for the content
• DreamHost forwards to svbachfestival.org

sustainableclimatesolutions.org

• IS is responsible for the domain and server
• Sustainable Climate Solutions is responsible for the content.
• DreamHost is used for storage and cms.

svbachfestival.org

• IS is responsible for the domain
• Bach is responsible for the content
• DreamHost is used for storage and cms.

zehr-institute.org

• IS is responsible for the domain.
• Zehr Institute is responsible for the content.
• DreamHost is used for storage.
• OmniUpdate is used for cms.

zehrinstitute.org

• IS is responsible for the domain.
• Zehr Institute is responsible for the content.
• DreamHost redirects to zehr-institute.org

The ability to collect responses via the web