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Windows

562 Desktops

169 Desktops in classrooms and labs*

244 Laptops

Total of 975 Windows computers owned by EMU

*computers were removed from labs to enforce social distancing
Mac

58 Desktops

52 Desktops in classrooms and labs

75 Laptops

Total of 185 Mac computers owned by EMU

Chrome

20 Chromebooks for classroom use

100 Chrome Devices

Total of 120 Chrome devices owned by EMU

Network & Telecom

417 Telephones

509 Extensions

509 Voicemail boxes

 97 Network switches

 90 Physical & virtual servers

 51 Uninterruptible Power Supplies (UPS)

 424 Wireless Access Points (WAP)

Misc Equipment

186 iPads

116 Projectors

10 Digital signs

803 Monitors

49 Ricoh Multi-Function Devices

93 Printers

Classroom Technology

75 Classrooms with technology

8 Zoom Conference Rooms

1 Zoom Classroom

52 Owl Webcams

Application Development

Responsibilities

Custom Applications

Moodle Infrastructure

myEMU

Webserver

Highlights



Network Systems

Responsibilities

Data Storage & Backups

G-Suite

Security

Servers

Telecommunications

Wired & Wireless Networks

Highlights

Implemented Juniper network core.

Significant network device updates.

Navigate transitions



SIS

Responsibilities

Infomaker

J1

SSRS

Third Party Integrations

PowerFAIDs

Highlights


User Services

Responsibilities

Helpdesk

Audio Visual Event Support

Classroom Technology

Computer Labs

Desktop Support

Software

Printing

Loaner Equipment

User Support

Highlights

Add live streaming equipment to Lehman Auditorium

Add live streaming equipment to Martin Chapel

Add Owl cameras to all classrooms

Train faculty on new classroom technology

Implement Tech Assistant team 

Navigate transitions






q2

Staffing

12.5 Full Time Employees

1 Student Employees

Network Accounts

Faculty, Staff, Temp, Work Study, Grad Assistants: 652

Students & Recent Graduates: 2773

Retirees: 117

Guests: 11

Affiliates: 39

Alumni: 14512

Helpdesk

Incidents Created: 8199

Incidents Resolved: 8188

 

ID Cards Printed: 766

Printing

Pages Printed: 524,515

Trees Consumed: 82.94

CO2 Produced: 8,661.3 kg

Internet Traffic

74 Terabytes sent to internet

602 Terabytes received from internet



IT Governance

Establish IT governance to assist with developing vision for IT at EMU.

Goals

This objective will be achieved when we have selected a group of faculty, staff, and possibly students who can advise IS leadership on how technology-related decisions and policies can achieve the best outcomes for EMU.

Actual Outcome

Due to Covid, we chose not to pursue progress due to stakeholders lack of time.

Multi-Factor Authentication

Implementing Multi-Factor Authentication will provide more protection to EMU data.

Goals

All services that are authenticated using the EMU login will require not only a password but a second authentication token, such as a one-time code or a biometric factor.

Actual Outcome

Some significant progress has been made. All the hurdles that have prevented progress have been eliminated. However we have slowed our progress to avoid further disruption during Covid.

Personal Device Security Standards

Personal devices used to access EMU resources need to meet security standards to protect EMU's data.

Goals

This outcome involves more specific language in Information Systems policies and procedures to address the use of personal (not managed by EMU) devices when they are used to access data that belongs to EMU.

Actual Outcome

Due to staffing transitions and Covid, no progress has been made.

Agorapulse

Agorapulse is used by Marketing Services to manage and report on EMU social media

Salesforce

Salesforce is a customer relationship manager that is used by undergraduate admissions for recruiting. Lancaster and Graduate programs are in the process of implementing Salesforce for recruiting.

Sona

Sona is used by the Psychology program to manage research projects.

Tind

This replaces Sirsi used by the Library.

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