428 Desktops
207 Desktops in classrooms and labs
226 Laptops
Total of 861 Windows computers owned by EMU
59 Desktops in classrooms and labs
58 Desktops
88 Laptops
Total of 205 Mac computers owned by EMU
20 Chromebooks for classroom use
90 Chrome Devices
Total of 110 Chrome devices owned by EMU
429 Telephones
500 Extensions
500 Voicemail boxes
9 Fax machines
109 Network switches
98 Physical & virtual servers
55 Uninterruptible Power Supplies (UPS)
561 Wireless Access Points (WAP)
157 iPads
100 Projectors
8 Digital signs
803 Monitors
49 Ricoh Multi-Function Devices
109 Printers
75 Classrooms with technology
8 Zoom Conference Rooms
1 Zoom Classroom
61 Classrooms with webcam
Responsibilities
Custom Applications
Moodle Infrastructure
myEMU
Webserver
Highlights
Faculty loading
Navigating transitions
Responsibilities
Data Storage & Backups
G-Suite
Security
Servers
Telecommunications
Wired & Wireless Networks
Highlights
Decommissioned the PBX
Choosing Juniper hardware
Navigating transitions
Began using Fortinet VPN
Responsibilities
Infomaker
J1
SSRS
Third Party Integrations
PowerFAIDs
Highlights
Data integration with Salesforce
Responsibilities
Helpdesk
Audio Visual Event Support
Classroom Technology
Computer Labs
Desktop Support
Software
Printing
Loaner Equipment
User Support
Highlights
Lighting improvements to Lehman Auditorium
Supporting faculty and staff working and teaching from home
Navigating transitions
Implement AppStream
Eliminate Windows 7
3D Printing
12.5 Full Time Employees
8 Student Employees
Faculty, Staff, Temp, Work Study, Grad Assistants: 997
Students & Recent Graduates: 3014
Retirees: 112
Guests: 303
Affiliates: 76
Alumni: 13540
Incidents Created: 7229
Incidents Resolved: 7247
ID Cards Printed: 674
Pages Printed: 1,074,890
Trees Consumed: 128.96
CO2 Produced: 13,648.6kg
74 Terabytes sent to internet
602 Terabytes received from internet
5007 hours of AppStream usage
Establish IT governance to assist with developing vision for IT at EMU.
Goals
This objective will be achieved when we have selected a group of faculty, staff, and possibly students who can advise IS leadership on how technology-related decisions and policies can achieve the best outcomes for EMU.
Actual Outcome
Due to Covid, we chose not to pursue progress due to stakeholders lack of time.
Implementing Multi-Factor Authentication will provide more protection to EMU data.
Goals
All services that are authenticated using the EMU login will require not only a password but a second authentication token, such as a one-time code or a biometric factor.
Actual Outcome
Some significant progress has been made. All the hurdles that have prevented progress have been eliminated. However we have slowed our progress to avoid further disruption during Covid.
Personal devices used to access EMU resources need to meet security standards to protect EMU's data.
Goals
This outcome involves more specific language in Information Systems policies and procedures to address the use of personal (not managed by EMU) devices when they are used to access data that belongs to EMU.
Actual Outcome
Due to staffing transitions and Covid, no progress has been made.
AppStream allows faculty, staff and students to access EMU software from a web browser
Salesforce is a customer relationship manager that is used by undergraduate admissions for recruiting. Plans are being developed for graduate programs to use it also.
IS can facilitate Zoom meetings and webinars to allow departments to focus on the content of the event.
This replaces PMG for password self-service. Users can recover a forgotten password or set up their new password.
VoiceThread allows users to create videos and have others add video, audio or written responses. It integrates with Moodle or can be used on its own.
This replaces CareerBeam used by the Career Center. Users can create an account and use the career building tools.
Quality Helpdesk Service
GOAL
95% of work order satisfaction scores will be 4.75 or higher
RESULTS
4.85
GOAL
The first response to a work order will be 4 hours or less 93% of the time
RESULTS
72%
GOAL
The resolution to a work order will be 40 business hours or less 95% of the time.
RESULTS
91%
System Reliability
GOAL
95% of unscheduled outages will last less than 60 minutes
RESULTS
100%
GOAL
Responses to the annual IS survey will show that no more than 5% of students report that non-scheduled outages caused "significant interruptions for me".
RESULTS
No Results
GOAL
Responses to the annual IS survey will show that no more than 5% of employees report that non-scheduled outages caused "significant interruptions for me".
RESULTS
No Results
Network systems maintenance will be performed on widely publicized, regularly scheduled dates.
GOAL
95% Scheduled maintenance is announced to campus at least a week before it will occur with reminders sent the day before
RESULTS
85%
GOAL
Responses to the annual IS survey will show that no more than 5% of students report that scheduled outages caused "significant interruptions for me".
RESULTS
No Results
GOAL
Responses to the annual IS survey will show that no more than 5% of employees report that scheduled outages caused "significant interruptions for me".
RESULTS
No Results