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Windows

428 Desktops

207 Desktops in classrooms and labs

226 Laptops

Total of 861 Windows computers owned by EMU

Mac

59 Desktops in classrooms and labs

58 Desktops

88 Laptops

Total of 205 Mac computers owned by EMU

Chrome

20 Chromebooks for classroom use

90 Chrome Devices

Total of 110 Chrome devices owned by EMU

Network & Telecom

429 Telephones

500 Extensions

500 Voicemail boxes

9 Fax machines 

109 Network switches

98 Physical & virtual servers

55 Uninterruptible Power Supplies (UPS)

561 Wireless Access Points (WAP)

Misc Equipment

157 iPads

100 Projectors

8 Digital signs

803 Monitors

49 Ricoh Multi-Function Devices

109 Printers

Classroom Technology

75 Classrooms with technology

8 Zoom Conference Rooms

1 Zoom Classroom

61 Classrooms with webcam

Application Development

Responsibilities

Custom Applications

Moodle Infrastructure

myEMU

Webserver

Highlights

Faculty loading

Navigating transitions


Network Systems

Responsibilities

Data Storage & Backups

G-Suite

Security

Servers

Telecommunications

Wired & Wireless Networks

Highlights

Decommissioned the PBX

Choosing Juniper hardware

Navigating transitions

Began using Fortinet VPN



SIS

Responsibilities

Infomaker

J1

SSRS

Third Party Integrations

PowerFAIDs

Highlights

Data integration with Salesforce

User Services

Responsibilities

Helpdesk

Audio Visual Event Support

Classroom Technology

Computer Labs

Desktop Support

Software

Printing

Loaner Equipment

User Support

Highlights

Lighting improvements to Lehman Auditorium

Supporting faculty and staff working and teaching from home

Navigating transitions

Implement AppStream

Eliminate Windows 7 

3D Printing





Staffing

12.5 Full Time Employees

8 Student Employees

Network Accounts

Faculty, Staff, Temp, Work Study, Grad Assistants: 997

Students & Recent Graduates: 3014

Retirees: 112

Guests: 303

Affiliates: 76

Alumni: 13540

Helpdesk

Incidents Created: 7229

Incidents Resolved: 7247

 

ID Cards Printed: 674

Printing

Pages Printed: 1,074,890

Trees Consumed: 128.96

CO2 Produced: 13,648.6kg

Internet Traffic

74 Terabytes sent to internet

602 Terabytes received from internet

5007 hours of AppStream usage


IT Governance

Establish IT governance to assist with developing vision for IT at EMU.

Goals

This objective will be achieved when we have selected a group of faculty, staff, and possibly students who can advise IS leadership on how technology-related decisions and policies can achieve the best outcomes for EMU.

Actual Outcome

Due to Covid, we chose not to pursue progress due to stakeholders lack of time.

Multi-Factor Authentication

Implementing Multi-Factor Authentication will provide more protection to EMU data.

Goals

All services that are authenticated using the EMU login will require not only a password but a second authentication token, such as a one-time code or a biometric factor.

Actual Outcome

Some significant progress has been made. All the hurdles that have prevented progress have been eliminated. However we have slowed our progress to avoid further disruption during Covid.

Personal Device Security Standards

Personal devices used to access EMU resources need to meet security standards to protect EMU's data.

Goals

This outcome involves more specific language in Information Systems policies and procedures to address the use of personal (not managed by EMU) devices when they are used to access data that belongs to EMU.

Actual Outcome

Due to staffing transitions and Covid, no progress has been made.

AppStream

AppStream allows faculty, staff and students to access EMU software from a web browser

Amazon AppStream

Salesforce

Salesforce is a customer relationship manager that is used by undergraduate admissions for recruiting. Plans are being developed for graduate programs to use it also.

Zoom Event Support

IS can facilitate Zoom meetings and webinars to allow departments to focus on the content of the event. 

Microsoft Password Self-Service

This replaces PMG for password self-service. Users can recover a forgotten password or set up their new password.

VoiceThread

VoiceThread allows users to create videos and have others add video, audio or written responses. It integrates with Moodle or can be used on its own.

College Central Network

This replaces CareerBeam used by the Career Center. Users can create an account and use the career building tools.

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